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Imperial Hotel, Tokyo

5.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Imperial Hotel, Tokyo

Lobby
1 bedroom, premium bedding, down duvets, in-room safe
1 bedroom, premium bedding, down duvets, in-room safe
Point of interest
Indoor pool

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Air conditioning

Explore the area

Map
1-1-1 Uchisaiwaicho Chiyoda-ku, Tokyo, Tokyo-to, 100-8558
  • Hibiya Park
    2 min walk
  • Tokyo International Forum
    9 min walk
  • Ginza Six
    9 min walk
  • Tokyo (HND-Haneda)
    27 min drive

Room options

View all photos for Tower Building Standard Twin NS [12/31-1/2: Limited restaurant access due to high occupancy]

1 bedroom, premium bedding, down duvets, in-room safe

Tower Building Standard Twin NS [12/31-1/2: Limited restaurant access due to high occupancy]

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Tower Building Standard Twin NS [1/2: Hotel Check-in 3:00PM / Limited restaurant access]

1 bedroom, premium bedding, down duvets, in-room safe

Tower Building Standard Twin NS [1/2: Hotel Check-in 3:00PM / Limited restaurant access]

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Tower Building High Floor Standard Double, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Tower Building High Floor Standard Double, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Tower Building Standard Double NS [12/31-1/2: Limited restaurant access due to high occupancy]

1 bedroom, premium bedding, down duvets, in-room safe

Tower Building Standard Double NS [12/31-1/2: Limited restaurant access due to high occupancy]

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Tower Building Standard Double NS [1/2: Hotel Check-in 3:00PM / Limited restaurant access]

1 bedroom, premium bedding, down duvets, in-room safe

Tower Building Standard Double NS [1/2: Hotel Check-in 3:00PM / Limited restaurant access]

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Tower Building Premier Twin NS [12/31-1/2: Limited restaurant access due to high occupancy]

1 bedroom, premium bedding, down duvets, in-room safe

Tower Building Premier Twin NS [12/31-1/2: Limited restaurant access due to high occupancy]

  • 50 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Tower Building High Floor Pent House Suite Twin, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Tower Building High Floor Pent House Suite Twin, Non Smoking

  • 105 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Tower Building Premier Twin NS [1/2: Hotel Check-in 3:00PM / Limited restaurant access]

1 bedroom, premium bedding, down duvets, in-room safe

Tower Building Premier Twin NS [1/2: Hotel Check-in 3:00PM / Limited restaurant access]

  • 50 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Tower Bldg GINZA VIEW Suite Twin NS [12/31-1/2: Limited restaurant access due to high occupancy]

1 bedroom, premium bedding, down duvets, in-room safe

Tower Bldg GINZA VIEW Suite Twin NS [12/31-1/2: Limited restaurant access due to high occupancy]

  • 72 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Tower Building High Floor 2 Bed Room Suite Twin, Non Smoking

Tower Building High Floor 2 Bed Room Suite Twin, Non Smoking

Tower Building High Floor 2 Bed Room Suite Twin, Non Smoking

  • 99 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Tower Bldg GINZA VIEW Suite Twin NS [1/2: Hotel Check-in 3:00PM / Limited restaurant access]

1 bedroom, premium bedding, down duvets, in-room safe

Tower Bldg GINZA VIEW Suite Twin NS [1/2: Hotel Check-in 3:00PM / Limited restaurant access]

  • 72 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Tower Bldg Pent House Suite Twin NS [12/31-1/2: Limited restaurant access due to high occupancy]

1 bedroom, premium bedding, down duvets, in-room safe

Tower Bldg Pent House Suite Twin NS [12/31-1/2: Limited restaurant access due to high occupancy]

  • 105 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Building Junior Suite King

Main Building Junior Suite King

Main Building Junior Suite King

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Tower Bldg Pent House Suite Twin NS [1/2: Hotel Check-in 3:00PM / Limited restaurant access]

1 bedroom, premium bedding, down duvets, in-room safe

Tower Bldg Pent House Suite Twin NS [1/2: Hotel Check-in 3:00PM / Limited restaurant access]

  • 105 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Tower Bldg Pent House Suite Double NS [12/31-1/2: Limited restaurant access due to high occupancy]

1 bedroom, premium bedding, down duvets, in-room safe

Tower Bldg Pent House Suite Double NS [12/31-1/2: Limited restaurant access due to high occupancy]

  • 105 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Tower Bldg Pent House Suite Double NS [1/2: Hotel Check-in 3:00PM / Limited restaurant access]

1 bedroom, premium bedding, down duvets, in-room safe

Tower Bldg Pent House Suite Double NS [1/2: Hotel Check-in 3:00PM / Limited restaurant access]

  • 105 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Main Building Junior Suite Twin

Main Building Junior Suite Twin

Main Building Junior Suite Twin

  • 54 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Tower Building High Floor Premier Twin, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Tower Building High Floor Premier Twin, Non Smoking

  • 50 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Imperial Floor Deluxe Park View Double

1 bedroom, premium bedding, down duvets, in-room safe

Imperial Floor Deluxe Park View Double

  • 42 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Imperial Floor Deluxe Park View Twin

1 bedroom, premium bedding, down duvets, in-room safe

Imperial Floor Deluxe Park View Twin

  • 43 sq m
  • Park view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Imperial Floor Deluxe Suite King

Imperial Floor Deluxe Suite King

Imperial Floor Deluxe Suite King

  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Main Building Park View Corner Suite Twin

32-inch flat-screen TV with digital channels, TV, DVD player

Main Building Park View Corner Suite Twin

  • 115 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

View all photos for Main Building Park View Corner Suite King

32-inch flat-screen TV with digital channels, TV, DVD player

Main Building Park View Corner Suite King

  • 115 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Main Building Deluxe Park View Twin

Main Building Deluxe Park View Twin

Main Building Deluxe Park View Twin

  • 42 sq m
  • Park view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Main Building Deluxe Park View Double

Main Building Deluxe Park View Double

Main Building Deluxe Park View Double

  • 42 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Main Building Junior Suite Park View Twin

Main Building Junior Suite Park View Twin

Main Building Junior Suite Park View Twin

  • 54 sq m
  • Park view
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Tower Building High Floor Pent House Suite Double, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Tower Building High Floor Pent House Suite Double, Non Smoking

  • 105 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Tower Building High Floor Residential Suite Twin, Non Smoking

Tower Building High Floor Residential Suite Twin, Non Smoking

Tower Building High Floor Residential Suite Twin, Non Smoking

  • 66 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Imperial Floor Deluxe Twin

Imperial Floor Deluxe Twin

Imperial Floor Deluxe Twin

  • 42 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Main Building Deluxe Twin

1 bedroom, premium bedding, down duvets, in-room safe

Main Building Deluxe Twin

  • 42 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Main Building Deluxe King

Main Building Deluxe King

Main Building Deluxe King

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Imperial Floor Junior Suite King

Imperial Floor Junior Suite King

Imperial Floor Junior Suite King

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Imperial Floor Superior King

Imperial Floor Superior King

Imperial Floor Superior King

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Tower Building High Floor GINZA VIEW Corner Suite Twin, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Tower Building High Floor GINZA VIEW Corner Suite Twin, Non Smoking

  • 72 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Imperial Floor Junior Suite Twin

Imperial Floor Junior Suite Twin

Imperial Floor Junior Suite Twin

  • 54 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Main Building Superior Twin

Main Building Superior Twin

Main Building Superior Twin

  • 32 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Main Building Superior King

Main Building Superior King

Main Building Superior King

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Tower Building High Floor Standard Twin, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Tower Building High Floor Standard Twin, Non Smoking

  • 29.7 sq m
  • Sleeps 2
  • 2 Twin Beds

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4.7 out of 5, Exceptional, (1026)
The price is NZ$553
for 1 night
includes taxes & fees
9 Jan - 10 Jan
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About the area

Tokyo

Imperial Hotel, Tokyo is centrally located in Tokyo, a 2-minute walk from Hibiya Park and 12 minutes by foot from Tokyo Imperial Palace. .This family-friendly hotel is 1 mi (1.6 km) from Hamarikyu Gardens and 1.1 mi (1.8 km) from Kabuki-za Theatre.

What's nearby

  • Hibiya Park - 2 min walk
  • Tokyo International Forum - 9 min walk
  • Tokyo Imperial Palace - 12 min walk
  • Kabuki-za Theatre - 14 min walk
  • Tokyo Tower - 2 min drive

Getting around

  • Hibiya Station - 4 min walk
  • Shimbashi Station - 8 min walk
  • Narita Intl. Airport (NRT) - 61 min drive

Restaurants

  • ‪日比谷松本楼 - ‬4 min walk
  • ‪Q CAFE by Royal Garden Cafe - ‬4 min walk
  • ‪ランデブーラウンジ バー - ‬2 min walk
  • ‪三ぶん - ‬4 min walk
  • ‪春秋ツギハギ - ‬1 min walk

About this property

Imperial Hotel, Tokyo

Family-friendly Tokyo hotel connected to the convention center, steps from Hibiya Park
Imperial Hotel, Tokyo offers 651 accommodations with DVD players and laptop-compatible safes. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and bidets.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 651 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while DVD players and digital programming provide entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.
Don't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy French cuisine at Les Saisons, one of the hotel's 8 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Tokyo? This hotel has 344 square feet (32 square meters) of space consisting of a conference center and 7 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Les Saisons - This fine-dining restaurant specializes in French cuisine. Reservations are required.
The Imperial Viking Sal - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Kamon - This fine-dining restaurant serves lunch and dinner. Open daily.
Nakata - This sushi bar specializes in sushi and serves lunch and dinner. Open daily.
Old Imperial Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (JPY 12000 per day; includes in/out privileges)
  • Motorhome/coach/lorry parking on site
  • Extended parking on site
  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)
  • Return train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–9:30 AM: JPY 5800-6700 per person
  • 8 restaurants and 2 coffee shops
  • 2 bars/lounges
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Les Saisons
  • The Imperial Viking Sal
  • Kamon
  • Nakata
  • Old Imperial Bar

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Indoor pool
  • Sauna
  • Shopping centre
  • Shopping
  • Spa services
  • A hot tub

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (344 square feet of space)
  • Meeting rooms - 7

Spa

  • Aromatherapy
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Thin carpet in room
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch flat-screen TV
  • TV/satellite channels
  • DVD player

Food and drink

  • Free bottled water
  • Fridge

More

  • Desk
  • Desk chair
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Office
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
Meals are not included in the room rate for children.

Renovations and closures

The following facilities or services will be unavailable from January 6 2025 to January 8 2025 (dates subject to change):
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 5800 to 6700 per person
  • Airport shuttle fee: JPY 58900 per person (one-way)
  • Airport shuttle fee per child: JPY 58900 (one-way), (from 1 to 5 years old)
  • Covered self parking fee: JPY 12000 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests are charged the listed facilities fee per entrance to access the pool and fitness center. The facilities fee is waived for guests booked in Imperial Floor room types.

We should mention

Pool access available from 8:00 AM to 10:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Imperial Hotel
Imperial Hotel Tokyo
Imperial Tokyo
Imperial Hotel Tokyo
Imperial Tokyo
Hotel Imperial Hotel Tokyo
Tokyo Imperial Hotel Hotel
Hotel Imperial Hotel
Imperial
Imperial Hotel
Imperial Hotel Tokyo
Imperial Hotel, Tokyo Hotel

Imperial Hotel, Tokyo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 861 out of 1004 reviews" "
Rating 8 - Good. 100 out of 1004 reviews" "
Rating 6 - Okay. 22 out of 1004 reviews" "
Rating 4 - Poor. 12 out of 1004 reviews" "
Rating 2 - Terrible. 9 out of 1004 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We had a beautiful experience at the Imperial Hotel. A lovely comfortable room which was always clean and well serviced, very kind and helpful staff and all the facilities you could wish for. It was perfect!
Stayed 6 nights in Sep 2024

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hospitality and service, well located with lots of amenities
Stayed 7 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing. Service like never seen before
Stayed 2 nights in Sep 2024

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!!! The old charm and fantastic staff!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, property conditions & facilities
An iconic institution which eschews the whims of fashionable hotels and stays true to its tradition of excellence in service and quality.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable. Staff is so helpful everywhere. Large well appointed rooms. Great location. Huge breakfast buffet. Perfect. Absolutely perfect
Stayed 2 nights in Sep 2024

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Niansen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and good dining options.
Stayed 4 nights in Sep 2024

10/10 Excellent

Won

Liked: Cleanliness, property conditions & facilities
Great stay!
Stayed 2 nights in Sep 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Leila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Over the top in every category.
Stayed 2 nights in Sep 2024

10/10 Excellent

Bessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

jose

Stayed 3 nights in Sep 2024

8/10 Good

Diana

Nice hotel located in a quieter area of Ginza with great access to Hibiya station.
Stayed 3 nights in Aug 2024

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Grand hotel with all the amenities, walkable and easy access to shops and Imperial Palace. Kind staff with top level service.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding concierge staff makes this hotel a wonderful resource as well as a wonderful place to stay. The level of courtesy, thoughtfulness and professionalism of hotel staff is exceptional, among the best in the world.
Stayed 6 nights in Aug 2024

8/10 Good

Michi, Trabuco Canyon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service is excellent.
Stayed 4 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Julie

Stayed 3 nights in Aug 2024

10/10 Excellent

Susan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our fourth time staying at the Imperial Hotel in past 16 months. We love ending our Japan trips here before heading home because the service is old fashioned, quiet, and excellent as soon as you arrive at the door to when you get on the Friendly Airport Limousine Bus. The rooms are not “stylish”, “hip” or “modern”, but very comfortable with good amenities and are on the big side for Japanese hotel room standards. Our Tower room on the 31st floor had a fantastic view of Tokyo overlooking the train station and we just wanted to be in our room to enjoy the rainy view of Tokyo. As we were being escorted to our room by the bell staff and the bell staff trainee, my 21-year old son said that it feels like coming home and we hope to stay at the Imperial again as long as we come back to Japan.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. They thought of everything to make guests feel comfortable and welcome.
Stayed 3 nights in Aug 2024

10/10 Excellent

Nami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service by staff ~😊
Stayed 2 nights in Aug 2024

10/10 Excellent

Michaelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect way to start my trip to Japan. The Imperial Hotel provided superior service from the moment I stepped out of my taxi. The staff made my stay one of my most memorable international travel experience. The hotel is conveniently located in the Ginza neighborhood which makes it easy to walk to explore dining and shopping options in the vicinity or to access the train to other neighborhoods.
Stayed 3 nights in Aug 2024

10/10 Excellent

HUAZHI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbeatable location and the staff are super nice!
Stayed 3 nights in Aug 2024