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Rio Serrano Hotel + Spa

4.0 star property

Photo gallery for Rio Serrano Hotel + Spa

Indoor pool, open 9:00 AM to 10:00 PM, pool loungers
Lobby sitting area
Hiking
Ecotours
Indoor pool, open 9:00 AM to 10:00 PM, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Bar

Explore the area

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000
  • Torres del Paine National Park
    ‪7 min drive‬
  • Cuernos del Paine Lookout
    ‪14 min drive‬
  • Lago Pehoe
    ‪30 min drive‬

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

  • 24 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View

  • Mountain view
  • 32.0 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Traditional Double or Twin Room, Mountain View

Traditional Double or Twin Room, Mountain View

Traditional Double or Twin Room, Mountain View

  • Mountain view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

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The price is NZ$500
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includes taxes & fees
5 May - 6 May
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About the area

Torres del Paine

Located in Torres del Paine, Rio Serrano Hotel + Spa is on the waterfront, a 1-minute drive from Serrano River and 7 minutes from Torres del Paine National Park. .This family-friendly hotel is 6.4 mi (10.2 km) from Cuernos del Paine Lookout and 11 mi (17.7 km) from Lago Pehoe.

What's nearby

  • Torres del Paine National Park - 7 min drive - 3.7 km
  • Cuernos del Paine Lookout - 14 min drive - 10.3 km
  • Lago Pehoe - 30 min drive - 17.7 km
  • Salto Chico Falls - 31 min drive - 18.0 km
  • Glacier Grey - 46 min drive - 25.6 km

Restaurants

  • ‪Los Colonnos Del Sur - ‬9 min walk
  • ‪Don Pascual 1940 - ‬4 min walk
  • ‪Hotel Río Serrano - ‬6 min walk

About this property

Rio Serrano Hotel + Spa

Family-friendly hotel with a full-service spa and free breakfast
Rio Serrano Hotel + Spa offers 108 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. This Torres del Paine hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps.

Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, KOLAF. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 108 guestrooms featuring minibars. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers body treatments and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Satisfy your appetite with Regional cuisine at Kaienk Restaurant, a restaurant where you can take in the garden view. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Torres del Paine? This hotel has 635 square feet (59 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Kaienk Restaurant - Overlooking the garden, this restaurant specializes in Regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Dickson - This bar overlooks the garden. Happy hour is offered. Open daily.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Dickson
  • Kaienk Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • Free cot
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (635 square foot of space)
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • In a national park
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The property is closed between May 1 and October 1.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Rio Serrano Hotel + Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 286 out of 445 reviews
Rating 8 - Good. 107 out of 445 reviews
Rating 6 - Okay. 27 out of 445 reviews
Rating 4 - Poor. 13 out of 445 reviews
Rating 2 - Terrible. 12 out of 445 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem- Rio Serrano is the place to stay

We were most happy with Rio Serrano. We didn't realize how lucky we were with both a great hotel and the fact that it is so close to the park. Friends had recommended places in Puerto Natalies and we are so glad we stayed so much closer. The pool and spa are amazing. Highly recommend.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, great breakfast, staff were very friendly, especially the bar staff. We enjoyed our stay. Only stay at this hotel if you own a car as you will need to drive to visit the park as they only provide transportation if you are taking one of their tours. It took about 45 minutes to drive to the areas we went to access the hikes we did. The roads into the park are gravel and a little rough so you can not drive that fast. We had our evening meals at the hotel. The food was very good and the price reasonable for the area and the quality. Apparently, there is another restaurant in the area but we did not go there. We would recommend this hotel.
Stayed 4 nights in Jan 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and great views. Food was awesome and we had a lovely time
Stayed 3 nights in Jan 2025

10/10 Excellent

wensheng

Travelled with family, Travelled with group
Liked: Amenities
Excellent place
Stayed 3 nights in Jan 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most amazing stay, would have stayed longer if I didn’t need to get back to London!
Stayed 3 nights in Jan 2025

10/10 Excellent

Abdallah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food. Overall well run facility.
Stayed 4 nights in Jan 2025

10/10 Excellent

myung n

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We loved our stay!

Hotel has beautiful view of the river and the mountain. The hotel offers great food and service, room are clean our stay was wonderful. We did one full day and 3 half day excursion offered by the hotel, everything was seem-less, they took care of everything. I did lot of research before booking at Rio Serrano, I must say after our stay this hotel offers best deal for the money. We loved our stay!
Stayed 4 nights in Jan 2025

10/10 Excellent

Eddy Guadalupe

Liked: Staff & service, amenities, property conditions & facilities
You can’t ask for a q more breathtaking setting, right next to a beautiful winding river with stunning views of Torres del Paine mountains. While I had a few minor issues with my room, it was still worth the stay. The service was top notch, the bar offered delicious and generous food portions, and the excursion guides were total professionals — knowledgeable, encouraging, and positive even when the weather was a little rough. The pool and spa and the complimentary asado were special treats at the time nd of long days of hiking.
Stayed 4 nights in Jan 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our 4 night stay at Rio Serrano. Such a beautiful location with a view of the snow capped mountains. Great food, great facilities, friendly service. We did a few tours through the Massif which were excellent. Highly recommend!
Stayed 4 nights in Jan 2025

10/10 Excellent

Sovrin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and perfect access to TDNP.
Stayed 4 nights in Dec 2024

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Honeymoon stay

Unbelievable view, friendly staff, amazing food and drink. They surprised us with a bottle of champagne in our room to celebrate our honeymoon.
Stayed 3 nights in Dec 2024

10/10 Excellent

Birintha

Stayed 1 night in Dec 2024

10/10 Excellent

Wanli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful 4 night stay at Rio Serrano. The location is right outside the south entrance of Torres Del Paine, which makes it very convenient to explore the park. We got the all inclusive package. Food was excellent. The room was very comfortable and had a nice view of the Massif. The hotel has an excellent travel desk that arranged all our transportation and tours. We would definitely stay here again if we return to this area.
Stayed 4 nights in Dec 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having access to the many hiking opportunities in the Park made it worth the expense.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kwanho

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This might be the best place in the area. Wherever you sit in the bar or the restaurant, you cannot miss the fantastic view of those amazing mountains! Foods and drinks are great and it has sauna, gym, spa and swimming pool. Rio Serrano is just 5 min away from the backside of the hotel. The complimentary grilled lamb tasting is a bonus
Stayed 4 nights in Dec 2024

10/10 Excellent

Babu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Madiha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa facilities, view, atmosphere — everything is perfect. I spent a week in TdP on the OTrek. They stay at Rio Serrano made it a perfect ending. Highly recommended it to anyone traveling there.
Stayed 1 night in Dec 2024

10/10 Excellent

Juan Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at Rio Serrano Spa in Torres del Paine! The experience was unforgettable, with delicious food and dinner options. The included breakfast was very complete and tasty. I highly recommend trying the picaña, lamb stew, and calafate sour—they were outstanding! Make sure to do the excursion to the Base of the Towers, and if you have a free day, exploring the park by car is a must. There are plenty of beautiful viewpoints to stop at and enjoy the scenery. I highly recommend this place!
Stayed 3 nights in Dec 2024

10/10 Excellent

Ursula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place to stay just outside Torres del Paine. It has excellent restaurants, excellent staff, and beautiful views. It's probably worth the extra money for a superior room, the views from those rooms are far better than standard. (Mountains vs parking lot.) We enjoyed our stay, the hotel is exceptional.
Stayed 3 nights in Dec 2024

10/10 Excellent

wing

Travelled with family
Liked: Cleanliness, amenities
Our full board service was excellent. As a 5 Star hotel, my advise is to replace those months old breakfast cereal with fresh weekly if not daily. The bowl of cereal that on the service table stuck together and the taste had changed. That's below my expectations. Other food was good.
Stayed 1 night in Dec 2024

10/10 Excellent

Rupal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

a perfect place to unwind

a lovely hotel / experience at Rio Serrano. The perfect place to unwind after some long hours spent in Torres Del Paine park. Great service, spa was perfect and appreciated the variety of vegetarian food they offered. Highly recommend!
Stayed 3 nights in Dec 2024

10/10 Excellent

Jesper

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Río serrano is a great hotel with stunning views to the Torres del Payne ( BE SURE to ask for a room with Mountain View or you will otherwise have a room with view to the car park, and trust me you don’t want that!) it’s worth whatever extra it costs believe me. The room also faces a grass field where horses walk right by your window. Almost magical. Two good restaurants and I preferred the casual downstairs bar/resto. Decent food. Breakfast is really great too. It represents very good value. I’d rather stay here than the 2000 dollar a night explora (apart from their view:)
Stayed 2 nights in Dec 2024

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property in spectacular setting and the best view ever of the Paine mountain. Room very spacious and equipped with the perfect view through the big window. We tried the 2 restaurants, food very tasty and varied menu, prices as per area which is not cheap but the service and staff top level. Tried the heated pool and sauna in the spa area which is an added value after a long day of trekking. Can walk around by the riverside. Totally recommended, one of best stays ever!
Stayed 3 nights in Dec 2024

10/10 Excellent

wing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The viewed room and the full board service was excellent. Full board included almost everything on the bar and restaurant menus. The swimming pool and sauna facilities were great.
Stayed 1 night in Dec 2024