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City Oasis Inn Townsville, SureStay Collection by BW

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for City Oasis Inn Townsville, SureStay Collection by BW

Outdoor pool, pool loungers
Lobby sitting area
Standard Room, Multiple Beds, Non Smoking (Walk-in Shower;Pet Friendly)
Executive Suite, 1 Queen Bed, Non Smoking, Kitchenette | Room amenity
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Hot tub
  • Parking available
  • Room service
  • Gym

Explore the area

Map
143 Wills Street, Townsville, QLD, 4810
  • Castle Hill
    8 min walk
  • The Strand Beach
    11 min walk
  • Strand Waterpark
    14 min walk
  • Townsville, QLD (TSV)
    13 min drive

Room options

View all photos for Family Room

In-room safe, desk, laptop workspace, blackout curtains

Family Room

  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed

View all photos for Executive Apartment, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Executive Apartment, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Kitchenette

In-room safe, desk, laptop workspace, blackout curtains

Executive Kitchenette

  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Executive Room, 1 Queen Bed

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

In-room safe, desk, laptop workspace, blackout curtains

Family Room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Room

In-room safe, desk, laptop workspace, blackout curtains

Family Room

  • Sleeps 6
  • 1 Double Bed and 2 Twin Bunk Beds

View all photos for Standard Apartment

In-room safe, desk, laptop workspace, blackout curtains

Standard Apartment

  • Sleeps 8
  • 2 Queen Beds, 2 Large Twin Beds and 2 Twin Beds

View all photos for Traditional Cottage

Traditional Cottage

Traditional Cottage

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, Multiple Beds (Pet Friendly)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, Multiple Beds (Pet Friendly)

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the area

Townsville

A stay at City Oasis Inn Townsville, SureStay Collection by BW places you in the heart of Townsville, within a 5-minute drive of Queens Gardens and Castle Hill. .This hotel is 0.9 mi (1.5 km) from Maritime Museum of Townsville and 1 mi (1.7 km) from Strand Park.

What's nearby

  • Castle Hill - 8 min walk
  • Museum of Tropical Queensland - 16 min walk
  • Strand Park - 20 min walk
  • Magnetic Island Ferry Terminal - 2 min drive
  • Queensland Country Bank Stadium - 3 min drive

Getting around

  • Townsville Station - 6 min drive
  • Townsville, QLD (TSV) - 13 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Cowboys Leagues Club - ‬7 min walk
  • ‪Victoria Bridge - ‬6 min walk
  • ‪City Lane & City Arcade - ‬7 min walk
  • ‪The TapHouse Townsville - ‬7 min walk

About this property

City Oasis Inn Townsville, SureStay Collection by BW

Hotel with free parking, a quick walk to Castle Hill
City Oasis Inn Townsville, SureStay Collection by BW offers 42 air-conditioned accommodations with safes and hair dryers. This Townsville hotel provides complimentary wireless Internet access. Refrigerators and coffee/tea makers are provided. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 42 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.
Grab a bite to eat at Sidewalk Cafe & Bar, a restaurant where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 9:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge between 7:00 AM and 9:30 AM on weekdays.
Sidewalk Cafe & Bar - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Extended parking on site (AUD 7.5 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee weekdays 7:00 AM–9:30 AM: AUD 8-25 for adults and AUD 5-25 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Sidewalk Cafe & Bar

Things to do

  • Fitness centre
  • Outdoor pool
  • Playground
  • A hot tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Soundproofed rooms

Conveniences

  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 6:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from November 30 2024 to December 7 2024 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.
The following facilities are closed on Sunday and Saturday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 25 for adults, and AUD 5 to 25 for children
  • Extended parking fee: AUD 7.5 per night
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision

Property is also known as

City Oasis Inn
City Oasis Inn Townsville
City Oasis Townsville
City Oasis
City Oasis Hotel
City Oasis Inn
City Oasis Inn Townsville, SureStay Collection by BW Hotel
City Oasis Inn Townsville, SureStay Collection by BW Townsville

City Oasis Inn Townsville, SureStay Collection by BW Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 218 out of 491 reviews" "
Rating 8 - Good. 215 out of 491 reviews" "
Rating 6 - Okay. 37 out of 491 reviews" "
Rating 4 - Poor. 16 out of 491 reviews" "
Rating 2 - Terrible. 5 out of 491 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and very helpful.
Stayed 7 nights in Sep 2024

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big fan of almost everything. Got me in at midnight when another placed valued me. The shower was a bit cramped but if that's my biggest drama in life, I'm set. Thanks guy.
Stayed 2 nights in Sep 2024

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2024

10/10 Excellent

Peita

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was good…just what I was after
Stayed 3 nights in Aug 2024

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice clean quiet
Stayed 1 night in Jul 2024

10/10 Excellent

Lindsey

Stayed 1 night in Jul 2024

10/10 Excellent

Lewis

Stayed 1 night in Jul 2024

10/10 Excellent

Tony

Stayed 2 nights in Jul 2024

8/10 Good

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 4 nights in Jul 2024

6/10 Okay

DARRIN

Liked: Staff & service
-
Stayed 5 nights in Jul 2024

10/10 Excellent

Rowena

Travelled with partner
Liked: Cleanliness, staff & service
Arrived earlier than expected. Room was ready and staff couldn't have been more helpful. Facilities are a bit dated but the location is conveniently located to the stadium.
Stayed 1 night in Jul 2024

8/10 Good

Hoi Yam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very understanding and friendly. I was upgraded to an executive suite with a kitchen, because i stayed for three weeks for work. Very meticulous housekeeping service. Apart from a couple of days with noises from neighboring guests, it was generally very quiet. The only disadvantage is the absence of a lift. I struggled a little to move my luggage up and down the flights of stairs.
Stayed 21 nights in Jun 2024

10/10 Excellent

Ian, Bald Knob

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night with our little dog but the unit was clean and airy. There were lawn areas which were private where we could play ball with the dog. Management and staff were very helpful. We will stay there again.....
Stayed 1 night in Jun 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jun 2024

10/10 Excellent

Domenico

Travelled with partner
Very nice place just a stroll down to the city we already been so many times and is a such good place
Stayed 2 nights in May 2024

10/10 Excellent

Stuart

Great place to stay
Stayed 1 night in May 2024

4/10 Poor

Abhilash Pottayath

Disliked: Staff & service
Hi No service or staff seen around weekend
Stayed 3 nights in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay very friendly and clean and tidy.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay so we booked in for an extra night
Stayed 1 night in Jan 2024

10/10 Excellent

Basil

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, safe, calm and peaceful
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Stayed 4 nights in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the top floor apartment for 2 nights. It was spacious and comfortable.
Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean, lovely staff, would definitely stay again
Stayed 13 nights in Oct 2023