See all properties
Save

Hotel Grand Chancellor Townsville

4.5 star property

Photo gallery for Hotel Grand Chancellor Townsville

Lobby lounge
In-room safe, desk, laptop workspace, blackout curtains
Bar (on property)
City view from property
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
334 Flinders Street, Townsville, QLD, 4810
  • Museum of Tropical Queensland
    ‪8 min walk‬
  • Castle Hill
    ‪11 min walk‬
  • The Strand Beach
    ‪13 min walk‬
  • Townsville, QLD (TSV)
    ‪14 min drive‬

Room options

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout curtains

Standard King

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout curtains

Executive King

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Executive Studio Suite, 1 King Bed

Madison Plaza Townsville

  • Free WiFi
  • Air conditioning
  • Laundry
  • Extra beds/cots
3.6 out of 5, Good, (999)
The price is NZ$105
for 1 room
includes taxes & fees
12 Mar - 13 Mar
Madison Plaza Townsville

About the area

Townsville

With a stay at Hotel Grand Chancellor Townsville, you'll be centrally located in Townsville, within a 5-minute drive of Magnetic Island Ferry Terminal and Queensland Country Bank Stadium. .This hotel is 0.2 mi (0.2 km) from Perc Tucker Regional Gallery and 0.5 mi (0.8 km) from Maritime Museum of Townsville.

What's nearby

  • Castle Hill - 11 min walk
  • The Strand Beach - 13 min walk
  • Magnetic Island Ferry Terminal - 14 min walk
  • Queensland Country Bank Stadium - 17 min walk
  • Townsville Entertainment & Convention Centre - 3 min drive

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪Cowboys Leagues Club - ‬2 min walk
  • ‪Victoria Bridge - ‬2 min walk
  • ‪Wild Rice Laos & Thai Cuisine - ‬3 min walk
  • ‪City Lane & City Arcade - ‬3 min walk
  • ‪The TapHouse Townsville - ‬4 min walk

About this property

Hotel Grand Chancellor Townsville

Hotel with a 24-hour fitness center, near Queensland Country Bank Stadium
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 200 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at Sugar Shaker Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM.
Sugar Shaker Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, Moldovan, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and public transport

  • Self parking on site (AUD 15.00 per day; includes in/out privileges)
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 6:30 AM–10 AM on weekends: AUD 29 for adults and AUD 14.50 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour fitness centre

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch LCD TV
  • Digital channels

Food and drink

  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas has a 2-device limit
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 475 out of 1001 reviews
Rating 8 - Good. 366 out of 1001 reviews
Rating 6 - Okay. 102 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

RUSSELL

Geeat
Stayed 2 nights in Dec 2024

10/10 Excellent

Carla-Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

James

Stayed 2 nights in Nov 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Paul

Stayed 1 night in Nov 2024

8/10 Good

Jasmine

Stayed 3 nights in Aug 2024

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my stay at The Grand Chancellor. The only thing that took the shine off was that the rooftop pool was closed for repair.
Stayed 2 nights in Nov 2024

6/10 Okay

Nicole

Stayed 1 night in Oct 2024

10/10 Excellent

Virginia

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location, but the room I had was a bit tired. I did book the cheapest room because I was travelling for work, but I wonder if I paid a bit more if I would have been allocated a much better room. Sunday markets out the front of the hotel, walkable to main strip, super friendly staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Nov 2024

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and helpful. The buffet breakfast was to die for and the room was clean and tidy. Easy access to everything I needed would definitely stay again.
Stayed 2 nights in Nov 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service
AC wasn’t very cold even after dropping the temperature but apart from that lovely stay
Stayed 1 night in Oct 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
The property is showing it's age. The pool was out of order. Funnily enough it was also out of order 18 months ago when I stayed. The card reader for after hours access was faulty. Staff were friendly enough. Very obliging with extra towels when needed.
Stayed 4 nights in Oct 2024

8/10 Good

Danielle

Business traveller
Liked: Staff & service, room comfort
I was very disappointed to find out that the pool was closed for renovations. I believe this should have been mentioned on this site, as I was looking forward to lying by the pool. I complained to the check in staff and they upgraded me into a nicer room.
Stayed 1 night in Oct 2024

10/10 Excellent

Dorothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel with friendly and efficient staff at reception, bar, restaurant, etc.
Stayed 1 night in Oct 2024

10/10 Excellent

Joanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel reception
Great service from reception staff, the only problem is that there’s indigenous people shouting and yelling in front of the river till late at night.
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope
Smells musty. Checked in to find adjoining door open, then could not be fixed. Made to check in again. Carpets and furniture stained. Bedding stained. Room not made up. Won't be back.
Stayed 2 nights in Oct 2024

10/10 Excellent

Nanette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night's sleep, room clean, bed made up every day since i was there. The aircon was cut off at 3.00pm the 2nd night however it did not worry me. Overall, I had 3nights of good sleep. I checked in at 2:30pm Sunday afternoon and the male staff who was rostered on very nice, friendly and made me feel very welcome.
Stayed 3 nights in Oct 2024

10/10 Excellent

Moya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Restaurant
Stayed 2 nights in Oct 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, great staff, Nice large shower and room
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Jonalyn

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pool that we look forward to see it for my children. It is in convenient no one told us that under renovations.
Stayed 3 nights in Sep 2024