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Motto by Hilton Tulum

4.5 star property

Photo gallery for Motto by Hilton Tulum

Exterior
Reception
2 outdoor pools, pool cabanas (surcharge), pool loungers
2 outdoor pools, pool cabanas (surcharge), pool loungers
Premium bedding, in-room safe, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Pool
  • Bar
  • Breakfast available
  • Air conditioning
  • Housekeeping

Explore the area

Map
Avenida Coba Sur entre Calle S/N, Manzana 006 Lote 001 Colonia Centro, Tulum, QROO, 77760
  • Tulum National Park
    ‪1 min walk‬
  • Dos Aguas Park
    ‪3 min drive‬
  • Hospital de Tulum
    ‪3 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪9 min drive‬

Room options

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower

Premium bedding, in-room safe, individually decorated

1 Queen, Mobility/Hearing Accessible 3X3 Shower

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin bed over 1 Queen bed

Premium bedding, in-room safe, individually decorated

Bunk beds - 1 Twin bed over 1 Queen bed

  • 15 sq m
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for Flex Room, 1 Queen Wall Bed, Rooftop Level

55-inch flat-screen TV with digital channels

Flex Room, 1 Queen Wall Bed, Rooftop Level

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

Premium bedding, in-room safe, individually decorated

1 Queen, Mobility/Hearing Accessible 3X3 Shower-VW

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite (1 Queen bed)

55-inch flat-screen TV with digital channels

Junior Suite (1 Queen bed)

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Flex Room with 1 Queen Wall Bed

55-inch flat-screen TV with digital channels

Flex Room with 1 Queen Wall Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, individually decorated

Room, 1 Queen Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, individually decorated

Room, 1 Queen Bed

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bunk beds - 1 Twin over 1 Queen, Rooftop Level

Premium bedding, in-room safe, individually decorated

Bunk beds - 1 Twin over 1 Queen, Rooftop Level

  • 15 sq m
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Queen Bed

View all photos for 1 Queen bed Rooftop Level

Premium bedding, in-room safe, individually decorated

1 Queen bed Rooftop Level

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

Premium bedding, in-room safe, individually decorated

Family Suite, 2 Bedrooms (2 Queen beds 1 Twin bed)

  • 30 sq m
  • Sleeps 4
  • 1 Twin Bunk Bed and 1 Queen Bed

Similar properties

Exterior

Naala Tulum

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (456)
The price is NZ$143
for 1 room
includes taxes & fees
19 Feb - 20 Feb
Naala Tulum

About the area

Tulum

With a stay at Motto by Hilton Tulum, you'll be centrally located in Tulum, a 1-minute drive from Tulum National Park and 8 minutes from Tulum Mayan Ruins. .This luxury hotel is 2.6 mi (4.2 km) from Tulum Beach and 2.7 mi (4.4 km) from Playa Paraiso.

What's nearby

  • Tulum National Park - 1 min walk
  • Tulum Mayan Ruins - 8 min drive
  • Las Palmas Public Beach - 9 min drive
  • Playa Paraiso - 12 min drive
  • Playa Ruinas - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 91 min drive

Restaurants

  • ‪Rossina Cafe - ‬15 min walk
  • ‪Boston’s Tulum - ‬11 min walk
  • ‪Carl's Jr. - ‬2 min walk
  • ‪Pescaderia Estrada - ‬18 min walk
  • ‪Azul Cafe - ‬13 min walk

About this property

Motto by Hilton Tulum

Luxury hotel with 2 restaurants connected to a shopping center in Tulum
Motto by Hilton Tulum offers 115 air-conditioned accommodations with laptop-compatible safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 115 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a fitness center and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a communal living room.
Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Motto by Hilton Tulum has 2 restaurants on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 10-30 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Coffee/tea in a common area

Things to do

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Art gallery
  • Bike rentals
  • Bike parking
  • Designer shops
  • Fitness centre
  • Shopping centre

Family friendly

  • 2 outdoor pools
  • Access to nearby outdoor pool
  • Free cots/infant beds
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Coworking spaces

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 150
  • Front entrance ramp
  • Step-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Communal living room
  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Digital channels
  • Premium channels

Food and drink

  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 55 per pet, per day, plus a deposit of USD 300 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 23.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 30 per person
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 55 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Motto By Tulum Mexico
Motto by Hilton Tulum Hotel
Motto by Hilton Tulum Tulum
Motto by Hilton Tulum Hotel Tulum

Motto by Hilton Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 115 out of 204 reviews
Rating 8 - Good. 51 out of 204 reviews
Rating 6 - Okay. 15 out of 204 reviews
Rating 4 - Poor. 10 out of 204 reviews
Rating 2 - Terrible. 13 out of 204 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anand, Brampton

Stayed 1 night in Oct 2024

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel in a great location with amazing rooftop pool, good food and poilte staff!
Stayed 7 nights in Oct 2024

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is awesome! The room is nice and cozy with a great view. The pool was a little bit dirty 😬. Great location, great service! I’d come back for sure !
Stayed 3 nights in Sep 2024

10/10 Excellent

Shirkera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay again the customer service was amazing, room service came everyday , they have restaurants and shopping nearby , they give you a bike to use bcus downtown in less than 15 mins away and on the other side of the hotel is the beach which is 15 mins (bicycling) . Tbh this experience was better than a resort I will consider the Hilton every time vs a resort bcus Hilton motto was so great
Stayed 4 nights in Sep 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and nice hotel 💙
Stayed 3 nights in Aug 2024

10/10 Excellent

Paul, COLD SPRING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Kerine

Disliked: Cleanliness
I got bed bugs from staying at this property. I thought they were mosquitoes bites at first, but realized after the 2nd night bed bug bites. The toilet clogged and the noise around my room was disgusting. Nobody came to clean my room after the 1st night until after 3pm. I know bc I was taking a nap. I let the front desk know I would be out and came back and room was still not cleaned. I had to ask for bath rags because none were provided. Place also looks a little run down since photos were taken. In all my travels this by far was the worst hotel I stayed in. Not worth trying to save a little money in the end.
Stayed 2 nights in Aug 2024

10/10 Excellent

Elvis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel with exceptional views and surroundings. Has it own parking and room service is excellent. Rooftop is worth seeing!
Stayed 3 nights in Jul 2024

2/10 Terrible

Angellica

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic I!
Stayed 2 nights in Jul 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Seidah

Liked: Cleanliness, staff & service, property conditions & facilities
Located between Centro Tulum and Beach zone...Can ride bikes to both..property extremely clean and staff was amazing..Would definitely stay again in the near future
Stayed 7 nights in Jul 2024

10/10 Excellent

Mariana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Shruti

Liked: Cleanliness, staff & service, property conditions & facilities
this is best
Stayed 1 night in Jul 2024

10/10 Excellent

Mariana

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, nice and clean, staff was friendly, the roof top pool and gym is very nice. Great location, pretty close to everything, parking garage underneath the hotel so feel free to rent a car. Give my stay here a 10/10
Stayed 5 nights in Jun 2024

10/10 Excellent

Dewayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a few restaurant options, short bike ride to the beach.
Stayed 5 nights in Jun 2024

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2024

8/10 Good

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small rooms. Good for single people.
Stayed 3 nights in Jun 2024

8/10 Good

alfred

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Listron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service and Location
Stayed 3 nights in May 2024

10/10 Excellent

Paz Z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andres, Giri, Sofia and another guy on the morning to evening shift, amazing individuals. They helped us so much. The staffs upstairs at the pool were incredible. They are all so kind, so nice and very accommodating. I could really go on and on about the staff. The staffs that cleaned my room. Organized it so well, I called my mom and told her 😂. Lots of love for that place
Stayed 3 nights in May 2024

10/10 Excellent

Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property- every one was super nice and friendly
Stayed 4 nights in May 2024

10/10 Excellent

Dixa Arleni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was beautiful, wish the hotel menu had more options and better drinks nonetheless it was an amazing experience and will go again
Stayed 5 nights in Apr 2024