2/10 Terrible
Verified traveller
1 Dec 2024
Liked: Staff & service
Disliked: Cleanliness, room comfort
Toxic and carcinogenic!! Beware!!!
We had the ocean front suit, #105. We immediately noticed a very strong foreign smell all throughout the room. It smelled a bit like moth balls. After a day I realized they had used old railroad ties for the front door and the bathroom counter and other elements in the suite. Railroad ties are soaked in creosote which is a toxin and known carcinogen and should NEVER be used indoors for construction. Then we started smelling strong sewer smell. It was coming from the drain in the shower. So half the time it smelled like a cesspool and the other half like a toxic factory. We had to keep all the doors to the outside open the entire time. I called the manager about 5 times to come to the room so I can show him person the issues. He finally showed up and agreed with everything and said he would “do something for us”. We had the second most expensive room. I paid average of $1250 per night! So when I went to check out I asked what they “did for us” to compensate for the room filled with toxic carcinogenic material and the lady looked at me blankly. A different manager was there and I again voiced my concerns to him. He started fiddling with the computer and said the best he could do was take 20% off the food bill. I kept pressing him and explaining our horrible experience in the room and in the end “all he could do” was give me a $133 discount off my entire stay which was well over $7,000 total. I was shocked. I will never be back to Nomade or their property next door, Be Tulum.
Verified traveller
Stayed 4 nights in Nov 2024