With a stay at Una Vida in Tulum (Tulum City Center), you'll be a 5-minute drive from Tulum National Park and 9 minutes from Tulum Mayan Ruins. .This family-friendly hotel is 3.8 mi (6.1 km) from Tulum Beach and 11.8 mi (19.1 km) from Xel-Há Park.
What's nearby
Tulum National Park - 5 min drive - 3.8 km
Gran Cenote - 6 min drive - 5.7 km
Tulum Mayan Ruins - 9 min drive - 5.3 km
Tulum Beach - 13 min drive - 6.2 km
Playa Paraiso - 19 min drive - 8.0 km
Getting around
Tulum Intl. Airport (TQO) - 43 min drive
Restaurants
Burrito Amor - 9 min walk
Sukhothai - 7 min walk
Asian Bodega - 4 min walk
El Camello Jr - 6 min walk
El Tio - 7 min walk
About this property
Una Vida
Suburban hotel with a full-service spa and a coffee shop
Una Vida offers 17 accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Make yourself at home in one of the 17 guestrooms. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Satisfy your appetite with Mexican cuisine at Ananda, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, or dine alfresco. Dining is also available at the coffee shop/cafe. Wrap up your day with a drink at the poolside bar. Continental breakfasts are available daily from 8:00 AM to noon for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and noon.
Ananda - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
24-hour return airport shuttle on request for a surcharge
Area shuttle (surcharge)
Beach shuttle (surcharge)
Free secured, uncovered self parking on site
Limited on-site parking (max 1 space per unit)
Food and drink
Daily continental breakfast available 8:00 AM to noon for a fee: USD 25.54 for adults and USD 25.54 for children
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Private picnics
Snack bar/deli
Restaurants on site
Ananda
Things to do
24-hour pool access
Full-service spa
Outdoor pool
Family friendly
Babysitting (surcharge)
Laundry facilities
Outdoor pool
Snack bar/deli
Conveniences
Free newspapers in lobby
Guidebooks
Laundry facilities
Limited-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Outdoors
Garden
Pool loungers
Pool umbrellas
Terrace
Full-service spa
In-room massages
Spa open daily
Accessibility
No lift
Room amenities
Bedroom
Down comforter
Pillowtop mattress
Premium bedding
Bathroom
Free toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided
Food and drink
Champagne service
Free bottled water
More
Air conditioning (climate-controlled)
Ceiling fan
Iron/ironing board on request
Safe
Window screens
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Resort fee: 5 percent of room rate
We have included all charges provided to us by the property.
Optional extras
Fee for continental breakfast: approximately USD 25.54 for adults and USD 25.54 for children
Airport shuttle fee: USD 130 per vehicle (one-way, maximum occupancy 5)
Pet fee: USD 20 per accommodation, per night
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
We should mention
This property does not have elevators
24-hour pool access
Property is also known as
Una Vida Villa Tulum
Una Vida Tulum
Una Vida Hotel Tulum
Una Vida Hotel
Una Vida Hotel
Una Vida Tulum
Una Vida Hotel Tulum
Una Vida Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Una Vida is a beautiful bohemian themed boutique hotel. Their staff was friendly and helpful with each encounter. The food and drinks at the hotel and the Hotel Bardo were tasty. We stayed in the 3 bedroom villa. It was amazing! My BFF enjoyed the privacy of our own pool. My personal favorite was the outdoor shower. I travel alot and have very high expectations. Una Vida exceeded them all.
Todo estuvo super genial .. los detalles pequeños no se cuentan por que son insiginificantes en comparacion con todo lo demas. Muchas gracias por todo..
Beautiful serene oasis with kind, friendly and helpful staff. Guadalupe and Shiomara were just great and assisted us with sites to see in the area, restaurants and currency exchange sites. We liked the Ananda restaurant as well and access to the sister Hotel Bardo and the yoga and Qi Gong classes was much appreciated. Our couples massage and complimentary wine after was just what we needed to finish our stay. Absolutely wonderful place and experience!
We had a fantastic stay at Una Vida! The staff were incredibly friendly and accommodating, making us feel welcome from the moment we arrived. The atmosphere and decor were beautifully done, creating a warm and inviting ambiance. Our room was spacious and spotless, providing a comfortable retreat after a day of exploring. Additionally, the location was excellent, with plenty of great restaurants within walking distance.
The only minor downside was that the bed was a bit stiff for our liking, but overall, it didn’t take away from our wonderful experience. We would definitely stay here again!
Our family of three—two adults and one teenager—stayed in the one-bedroom suite, and it was absolutely perfect. From the moment we arrived, it felt like stepping into an oasis of tranquility. The atmosphere was peaceful and calming, setting the tone for a truly relaxing getaway.
Every aspect of our stay exceeded expectations—the beautifully designed rooms, the serene pool area, the exceptional dining, and the attentive, friendly staff all contributed to an unforgettable experience. We spent a full week here and loved every moment.
Having a car was a great advantage (which I highly recommend for Tulum), as the location was conveniently close to everything we wanted to explore. Without hesitation, we would stay here again and highly recommend it to others seeking a perfect Tulum escape.
This hotel has great service with the jungle feel. Food and drinks were pricey but decent. As beautiful as the atmosphere is the location is close to a highway which was noisy and kills the vibe to an extent.
Security is a bit of a concern as the room locks are merely that of a bathroom door. We enjoyed that it is a smaller hotel and it felt like a home away from home with a quick walking distance to downtown.
Beautiful hotel and nice to have access to another hotel too with a pool table to play in the evenings.
It was nice and quiet and private.
Staff were mostly helpful but we did ask for their help with securing bikes and the first woman said there are none left so we’ll have to go elsewhere and then a second woman helped us get some - however they firstly wanted an extortionate amount of money (can’t remember exactly how much now) so we said no we’ll get them in town and then she came back offering them for less. Quite odd because usually in hotels they’re trying to help you not get scammed. Anyway the bikes got delivered and they were falling apart so definitely not worth the money.
Also put a £320 holding charge on my card which seems a lot for only 4 nights and it took until I was back home for it to come back on my card which was annoying.
Location was not the best - it was easy enough to walk to town but walking down some of the streets to get there didn’t feel very safe.
A great hotel with a welcoming and friendly atmosphere. The pool area, overall decor and the room were really impressive!
Sam
Stayed 8 nights in Feb 2025
8/10 Good
John
13 Feb 2025
Liked: Cleanliness, staff & service, room comfort
Good but not great
For the most part a beautiful place, with an inviting warm pool and beautiful outdoor lighting at night. The ability to use the adjoing Bardo Hotel pool and restaurant was a plus. Our room was spacious and beautifully furnished. Biggest downside was the plumbing. Any toilet flush in our or adjoining units caused a loud, prolonged, and startling gurgling in the sink of our kitchenette. Staff seemed unconcerned. There were unwelcome bugs on the floor of the room. Also, the hotel is not within safe walking distance of central Tulum. It is about 100 meters off of a very busy road, which can be heard throughout the complex. That 100 meters involves a very potholed gravel track. Finally, our arrival was delayed by a day and, despite our notifying the hotel in advance, it charged us the full price for the unoccupied night. They had the right to do that, but a discount or a free breakfast would have been a nice gesture.
staff was amazing! Fernando, Guadalupe, Santos and Sweeny were all wonderful! The property is gorgeous and the sister properties were beautiful and convenient to visit. I will definitely return for another stay
I just love everything about this hotel. The service , decoration, location. It’s my third time staying in this hotel and I stayed at 6 other resorts in tulum but this is the best for the buck. Highly recommended
I think the property was beautiful, although when we showed up the first thing I noticed was the flower decor around the pool was dead and dead leaves in the foliage gardens- they just had a hurricane and storms so that’s totally fine. The next day there was a florist there changing out the flowers. The road leading up to the hotel is riddle with HUGE pot holes, that sucks. It’s just not nice idk, and we rented a car so we had to be super careful. The room was really cold and nice but the bathroom was essentially outdoors, it wasn’t enclosed so it was super humid and you had the keep the bathroom door closed to keep the humidity out and cold air in the room. The wifi kept constantly dropping out, it’s kind of a big deal because there wasn’t a tv so at night we were streaming movies and at a point just had to go to bed and turn it off. The worst part about the hotel is DIRECTLY next to a construction site. 3 of the 4 days of our stay we were woken up but insane banging from the construction, it was non stop. We just had to hurry and leave for the day in the mornings because I could not take it. And with that, there’s no enjoying the property amenities because of the noise. They provided us with ear plugs… I get it’s beyond their control but had we known I would never have booked Una Vida. I have no clue when the construction will be done but if you’re thinking about it I would not book this hotel anytime soon.
It was an amazing and relaxing at stay for a week! The cleanliness of the hotel was amazing, and they are always out making pathways and pools clear of leaves. The hotel has a private jungle feeling! We stayed in the room that had its own private pool- the only thing missing was a fridge within the room, as we didn’t want to buy some drinks and have them warm. The trees made it feel so private but it was never being in the sun and it remained quite cold!
The staff were so so friendly and always so helpful. The drinks and food were AMAZING at the hotel (a little on the expensive side, which made us not really drink much about the pool). There is a sister hotel which you can walk to and also use the pool there!
Hotels.com site said that our booking had breakfast which is didn’t… I had to spend 1.5hrs to try and get some money back. So be wary of this.