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Europe Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Europe Hotel

Garden
Front of property
Front of property
Interior
Superior Twin Room, City View

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Gym
    Gym
  • Parking available
    Parking available
  • Room service
    Room service

Explore the area

Map
Vladislava Skarica 5, Sarajevo, 71000
  • Sarajevo 1878–1918
    2 min walk
  • Latin Bridge
    2 min walk
  • Gazi Husrev-Beg Mosque
    3 min walk
  • Sarajevo (SJJ-Sarajevo Intl.)
    24 min drive

Room options

View all photos for Deluxe Double Room, City View

TV

Deluxe Double Room, City View

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room Single Use, City View

TV

Deluxe Double Room Single Use, City View

  • 30 sq m
  • Mountain view
  • Sleeps 1
  • 1 Double Bed

View all photos for Royal Penthouse, City View

Royal Penthouse, City View

Royal Penthouse, City View

  • 90 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Apartment, City View

Deluxe Apartment, City View | City view

Deluxe Apartment, City View

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room, City View

Superior Twin Room, City View

Superior Twin Room, City View

  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Room
Residence Inn by Marriott Sarajevo
Breakfast included
Pet-friendly
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (590)
The price is NZ$168
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Residence Inn by Marriott Sarajevo

About the area

Sarajevo

A stay at Europe Hotel places you in the heart of Sarajevo, steps from Ferhadija Mosque and Ferhadija Street. .This luxury hotel is 0.1 mi (0.2 km) from Cathedral of the Nativity of the Theotokos and 0.1 mi (0.2 km) from Art Gallery.

What's nearby

  • Latin Bridge - 2 min walk - 0.2 km
  • Gazi Husrev-Beg Mosque - 3 min walk - 0.3 km
  • Baščaršija Džamija - 5 min walk - 0.5 km
  • Sebilj Fountain - 5 min walk - 0.5 km
  • Sarajevo City Hall - 6 min walk - 0.6 km

Getting around

  • Podlugovi Station - 33 min drive
  • Sarajevo (SJJ-Sarajevo Intl.) - 24 min drive

Restaurants

  • ‪Badem Caffe Slastičarna - ‬2 min walk
  • ‪City Pub - ‬1 min walk
  • ‪Slatko Ćoše - ‬2 min walk
  • ‪Aščinica ASDŽ - ‬2 min walk
  • ‪Bodyguard - ‬2 min walk

About this property

Europe Hotel

Luxury Sarajevo hotel in Old Town Sarajevo with a full-service spa
Europe Hotel offers 160 accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Cable television is provided.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 160 guestrooms featuring minibars. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Grab a bite to eat at the hotel's restaurant, where you can take in the garden view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include complimentary wired internet access, a business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Onsite venue - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.
24-hour room service is available.

Languages

Arabic, Bosnian, Croatian, Danish, English, German, Serbian, Slovak

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Secured covered self parking on site (EUR 13 per day)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bath
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • Hand-held shower head
  • Handrails in hallways
  • Handrails in stairwells
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height worktop and sink
  • Step-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 15.35 per vehicle (one way)
  • Covered self parking fee: EUR 13 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Europe Hotel Sarajevo
Europe Sarajevo
Europe Hotel Hotel
Europe Hotel Sarajevo
Europe Hotel Hotel Sarajevo

Europe Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 123 out of 319 reviews" "
Rating 8 - Good. 111 out of 319 reviews" "
Rating 6 - Okay. 50 out of 319 reviews" "
Rating 4 - Poor. 21 out of 319 reviews" "
Rating 2 - Terrible. 14 out of 319 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Radovan

Liked: Cleanliness
Disliked: Property conditions & facilities
The part I didnt like us that I called and ask if spa is in the price before booking room. When I arrived I asked about spa I was told I have to pay for spa. I thought it was misunderstanding i went to spa and ask if it is included if it is ok to go. The man said its ok but need to turn out sauna. Sauna didnt get warmed up and I had to leave. Before leaving he charged me for Sauna. Otherwise all was great
Stayed 2 nights in Aug 2024

2/10 Terrible

medina

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hair dryer didn’t work. No conditioner. Can’t control a/c in room. No iron (yes, they do have the service, but what about if I don’t want the service or I’m in rush??). Not clean for 4-5 star hotel & that price in Bosnia!! Garage too small - sometimes no place to park. Very dirty going through hallway to garage!! Very dirty in garage!
Stayed 2 nights in Jul 2024

6/10 Okay

Maziad

Business traveller
Disliked: Property conditions & facilities
Excellent location
Stayed 3 nights in Jul 2024

6/10 Okay

Julia

Travelled with partner
Disliked: Amenities
This hotel seems to be too big and unwieldy for the management to cope with. We were mystified by how it managed to rate 5 stars, unless this is just a tick-box scheme which is completed by the hotel itself. Our first stay there, earlier in the month was dire (and we have reviewed it as such). Our second stay (which, to be honest we regretted having booked) was a bit better – the hotel seemed to have got itself together, and our room was ready for us, the staff were no longer ignoring or glaring or shouting at the guests. It was surprising that the safe in the room was too small for a laptop computer and there was, apparently, no other form of safekeeping for valuables in a hotel of this supposed stature. And the tea/coffee making facility in the room still consisted of one sachet of Nescafé instant coffee and one Hibiscus teabag. Altogether, the Hotel Europe was quite a strange experience, which didn't do justice to the beautiful, interesting and otherwise welcoming town of Sarajevo, which has done so much to recover from its painful history.
Stayed 3 nights in Jul 2024

2/10 Terrible

Julia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This visit to the Europe hotel was chaotic, unwelcoming and hostile to the guests. We were not given a room with a double bed, as we had requested, and were then moved to a room where the electricity was not working, and nor was the air conditioning. The shower mechanism was incomprehensible, the tea/coffee-making facility consisted of one sachet of nescafe and one herbal teabag. A lot of guests were complaining about the air-conditioning and we heard a receptionist shouting at them, rather than solving the problem. We were sitting in the bar on our first night, and the lights were suddenly turned off and the staff all walked out without a word to us. When we sent an email about all this to the hotel group manager, as we had been advised by one of the receptionists, the manager told all the staff off, and sent a bottle of wine to our room as compensation. We had no way to open it so reception sent someone to do that, and he seemed to expect a tip for his services – he clearly hadn't been told that this was our meagre compensation for all the bad things that had happened. The manager did not reply to us, or apologise or wish us a good stay.
Stayed 7 nights in Jul 2024

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Aljosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good value, location and very friendly service.
Stayed 1 night in Jul 2024

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful front desk and housekeeping staff. The restoration from the fire during the siege lacked charm and warmth. I wish they had tried to restore to something more like it was, more like the Viennese Cafe. Breakfast was good and varied. Coffee was poor. A 5 star hotel should do better than a convenience store coffee machine. I love Sarajevo, but not sure I would stay at the Europa again.
Stayed 5 nights in Jun 2024

10/10 Excellent

Ahmet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Christian

Stayed 3 nights in May 2024

6/10 Okay

Muharem

Travelled with family and small children
Ok
Stayed 1 night in May 2024

8/10 Good

0lga

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice. Everyone was very helpful excep the the man at the check out who was grumpy he didn't not make a attempt to help me with
Stayed 1 night in Mar 2024

10/10 Excellent

Sahin, Morton Grove

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Nice people Decent room
Stayed 2 nights in Mar 2024

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
It felt like old Europe n modern combined. The staff was great n very helpful.
Stayed 1 night in Nov 2023

4/10 Poor

Seka

Stayed 1 night in Sep 2023

6/10 Okay

Enes, Des Moines

Travelled with family
Liked: Staff & service
Hotel facility need upgrades. Beds were not comfortable, having issue closing the door.
Stayed 3 nights in Aug 2023

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Aug 2023

10/10 Excellent

Muamera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in 2 rooms as a group of 5 with a small child. Great staff and facilities. Highly recommend.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

6/10 Okay

Irman

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great location, hotel is outdated and needs major upgrades.
Stayed 2 nights in Aug 2023

4/10 Poor

Wayne, Minneapolis

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The lobby is boring and unwelcoming looking. The elevator is hard to see tucked in a corner and recessed. The reception desk looks like something for an office, low to the floor were employees sit at the desk. The desk has no interesting design. The colors/wood paneling are dark and depressing and are found throughout the room hallways which are extremely dimly lighted. The connected Becka Kafana Viennese cafe is beautiful, has good food, including pastries, coffee and service and prices are low, but is generally empty. I guess it's too traditional and upscale looking for people. The outdoor dining area is very large, pleasant and casual and looks at the ruins of a wall and the old shopping gallery building. It has a very limited evening menu so I went to the cafe.
Stayed 3 nights in Jul 2023

4/10 Poor

Mordechai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful
There were 2 weddings over two night's with noise till midnight. Awful experience. The hotel didnt notice mevin advance. I wrote the manager and he never responded.
Stayed 3 nights in Jul 2023