The first room we were assigned did not have a working door, so we went back to the desk and were assigned a different room. The man at the desk then walked with us around the back—like something out of a thriller movie—and went with us into the second room. Of course, only one of the lights in that room worked, but the room was already occupied by 20 dead roaches scattered about the dirty tile floor. The man said they had done pest control the week before and had not yet cleaned the room, so he said he would see if he could get the door to the first room working, because they didn’t have another available room. He used a master key to let us into the first room, but no other key would work. At this point, it’s late and we’re exhausted enough to tell him it’s fine. The security bolt had been ripped from the wall, the floor was dirty, the tub had a vinyl patch along the bottom to cover some kind of hole in its center, picture frames had been half ripped off the walls, and we will never again book a non-refundable hotel online.