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Hotel Terrazas de la Candelaria

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Terrazas de la Candelaria

Outdoor spa tub
Outdoor pool, open 9 AM to midnight, pool loungers
Front of property
Deluxe Quadruple Room, 1 Bedroom, Balcony, Mountain View
Terrace/patio

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Gym
  • Spa
  • Room service
  • Breakfast included

Explore the area

Map
Km 1 Via San Gil Bucaramanga, Mogotes, San Gil, Santander, 684031
  • Parque Gallineral
    2 min drive
  • Gallineral Natural Park
    2 min drive
  • San Gil Cathedral
    4 min drive

Room options

View all photos for Deluxe Double Room, 1 King Bed, Private Bathroom, Mountain View

Deluxe Double Room, 1 King Bed, Private Bathroom, Mountain View

Deluxe Double Room, 1 King Bed, Private Bathroom, Mountain View

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, 1 Bedroom, Balcony, Mountain View

Deluxe Quadruple Room, 1 Bedroom, Balcony, Mountain View

Deluxe Quadruple Room, 1 Bedroom, Balcony, Mountain View

  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Economy Quadruple Room, Mountain View

Economy Quadruple Room, Mountain View

Economy Quadruple Room, Mountain View

  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Double Room

Double Room

Double Room

  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Triple Room, 1 Bedroom, Private Bathroom, Mountain View

Deluxe Triple Room, 1 Bedroom, Private Bathroom, Mountain View

Deluxe Triple Room, 1 Bedroom, Private Bathroom, Mountain View

  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Economy Double Room, 1 Double Bed, Mountain View

Economy Double Room, 1 Double Bed, Mountain View

Economy Double Room, 1 Double Bed, Mountain View

  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Bedroom, Refrigerator, Mountain View

Family Room, 1 Bedroom, Refrigerator, Mountain View

Family Room, 1 Bedroom, Refrigerator, Mountain View

  • 35 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Room

Room

Room

  • 25 sq m
  • Mountain view
  • Sleeps 5
  • 2 Double Beds OR 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

  • 20 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Terrace/patio

Hotel Salma

Pool
Spa
Parking included
Free WiFi
The price is NZ$214
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Hotel Salma

About the area

San Gil

When you stay at Hotel Terrazas de la Candelaria in San Gil, you'll be in the entertainment district, within a 5-minute drive of Parque Gallineral and Gallineral Natural Park. .This family-friendly hotel is 1.7 mi (2.8 km) from El Puente Shopping Center and 1.7 mi (2.8 km) from San Gil Cathedral.

What's nearby

  • Parque Gallineral - 2 min drive
  • Gallineral Natural Park - 2 min drive
  • El Puente Shopping Center - 3 min drive
  • San Gil Cathedral - 4 min drive
  • La Gruta - 4 min drive

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 97 min drive

Restaurants

  • ‪Parque Gallineral - ‬2 min drive
  • ‪Restaurante Pozo Azul - ‬7 min walk
  • ‪Mega Lesa - ‬4 min drive
  • ‪Chicken Kronch - ‬4 min drive
  • ‪Chorizos Doña Eustaquia - ‬2 min drive

About this property

Hotel Terrazas de la Candelaria

Colonial hotel with 2 restaurants and a full-service spa
Hotel Terrazas de la Candelaria offers 33 accommodations, which are accessible via exterior corridors and feature washers/dryers and bathrobes. This San Gil hotel provides complimentary wireless Internet access.

Bathrooms include showers. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Make yourself at home in one of the 33 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and bathrobes. Conveniences include washers/dryers and portable fans, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a steam room. Additional features at this Colonial hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy Latin American cuisine at Carbon de Palo, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. For your convenience, a complimentary breakfast is served daily from 7:00 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Planning an event in San Gil? This hotel has 1184 square feet (110 square meters) of space consisting of conference space and meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available on request), and free valet parking is available onsite.
A complimentary breakfast is served each morning between 7:00 AM and 9:30 AM.
Carbon de Palo - This poolside restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
A complimentary grocery shopping service is offered and guests can order late night fare from room service (during limited hours).

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Free off-site parking
  • Drop-off airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Free breakfast available daily 7:00 AM–9:30 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Carbon de Palo

Things to do

  • Access to nearby outdoor pool
  • Children's pool
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Children's pool
  • Cots/infant beds (surcharge)
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Washer/dryer

Conveniences

  • Banquet hall
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (1184 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Shared fridge
  • TV in lobby

Room amenities

Bedroom

  • Cots/infant beds (surcharge)
  • Portable fan

Bathroom

  • Dressing gowns
  • Private bathroom
  • Shower

Entertainment

  • 18-inch TV

More

  • Access via exterior corridors
  • Free local calls
  • Free long-distance calls
  • In-room massage
  • Phone
  • Washer and dryer

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 50000 per pet, per stay
Welcoming dogs and cats only
2 total (up to 44 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are available for COP 35000.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 300000 per vehicle
  • Pet fee: COP 50000 per pet, per stay
  • Crib (infant bed) fee: COP 35000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9 AM to midnight
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Terrazas de la Candelaria
Hotel Terrazas de la Candelaria San Gil
Terrazas de la Candelaria
Terrazas de la Candelaria San Gil
Hotel Terrazas Candelaria San Gil
Hotel Terrazas Candelaria
Terrazas Candelaria San Gil
Terrazas Candelaria
Terrazas La Candelaria San Gil
Hotel Terrazas de la Candelaria Hotel
Hotel Terrazas de la Candelaria San Gil
Hotel Terrazas de la Candelaria Hotel San Gil

Hotel Terrazas de la Candelaria Reviews

Reviews

6.8
Rating 10 - Excellent. 4 out of 26 reviews" "
Rating 8 - Good. 11 out of 26 reviews" "
Rating 6 - Okay. 3 out of 26 reviews" "
Rating 4 - Poor. 6 out of 26 reviews" "
Rating 2 - Terrible. 2 out of 26 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think twice if you are booking here!
I reserved a room at hotel Terrazas for a couple of nights as a wedding present for my cousin. The hotel looked beautiful on the photos, with lots on well-kept landscaping, vibrant colors and very picturesque. I was completely embarrassed when he called to share the truth about this place. The humidity in the rooms was unbearable to the point that he was getting an asthma attack, and he has never suffered from any respiratory issues in his life. Not just that but they were afraid that if they open their luggage the bugs would jump in. I thought he was kidding until he sent me the photo of a spider that seemed as large as my hand! My cousin complaint to the front desk and they did moved them to a less humid room. I exchanged several emails with the hotel personnel, telling them of the unpleasant experience. Their argument was that it was a “Hotel Campestre” (countryside hotel) and that explained the humidity and bugs. At the end and after many emails back and forth we did make partial payment for the first night. The story does have a happy ending. My cousin found an absolutely gorgeous, clean and bug-less hotel called Hotel Muchuelo for half the price.

4/10 Poor

susan, san francisco, ca

Disliked: Cleanliness, staff & service, property conditions & facilities
Much too far out of town and road's not walkable
Ultimately we left three nights early, even though we had to pay for the whole time! We checked in and they gave us a terrible room that was dank and smelled of mildew and had absolutely NO view although the hotel was completely empty! We asked to move and after what seemed to take forever! Finally we got a less mildews room with a view and also a broken shower head and torn shower curtain. You are right across from the incline on the freeway and hear trucks downshifting all night.

8/10 Good

Jenny Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado pero lleven vehículo
El hotel es algo retirado, mejor si tienes vehículo. Desayuno muy rico, personal amable y presto a ayudarnos en nuestro evento.
Stayed 3 nights in May 2018

8/10 Good

SIGIFREDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvimos en el VIP room. El servicio muy bueno, la vista hermosa,la comida buena. hace falta mesas de noche y un televisor mas grande.Proteger la entrada de insectos por debajo de la puerta de entrada.
Stayed 1 night in Nov 2017

8/10 Good

Fidel

Liked: Staff & service, property conditions & facilities, room comfort
Recomendación
La habitación muy cómoda, el desayuno muy completo y rico. El único problema es que dentro de la habitación entraban hormigas y se subían por todos lados
Stayed 1 night in Nov 2017

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estadía
Excelente experiencia gratamente sorprendidos la comida espectacular las habitaciones en muy buen estado Todo el personal muy atento Les recomendamos revisar la señal de la tv en las mañanas no funcionaba
Stayed 2 nights in Oct 2017

8/10 Good

Jorge Bairon

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

ENRIQUE

Liked: Staff & service, property conditions & facilities, room comfort
Bonito con buen Jacuzzi
Solo pasamos la noche en una parada hacia otro destino. Agradable el jacuzzi y bueno el restaurante. El ambiente por su ubicación en la montaña es agradable.
Stayed 1 night in Jun 2017

6/10 Okay

Diana gimena

Disliked: Property conditions & facilities, room comfort
INCONFORME
Cabañas muy oscuras. Nunca hubo agua caliente siempre decian que lo estaban solucionando, las fotos de la pisicina son retocadas, pues realmente es muy pequeña. Los televisores son super viejos. De rescatar la alimentacion, estuvo rica. Afortunadamente nos la pasamos por fuera los 3 dias porque no hay mayor cosa que hacer en el hotel.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospedaje
El personal es muy atento, el hotel es muy tranquilo y agradable por su ubicación, la comida es buena, las habitaciones muy limpias.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Giuseppe

Liked: Cleanliness, staff & service, room comfort
Posizione panoramica
Hotel posizionato fuori città, in posizione panoramica. Arredamento molto spartano. Camera grande, letto comodo, immenso. Bagno piccolo con doccia. Al lavandino non c'è acqua calda. Staff giovane molto preparato e amichevole. Colazione sufficiente, wifi lento. Rapporto qualità prezzo buono.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No recomendable
Regular no amerita la inversión

10/10 Excellent

rosalva, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar para un magnifico descanso
Es un hotel para un buen descanso,lejos del ruido y su vista espectacular.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

PAOLA M

Disliked: Cleanliness, room comfort

10/10 Excellent

William Martin, Bucaramanga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Que buen descanso, total relax como nuevos
Excelente atención, excelente clima, sitio para relax y cerca de deportes extremos y de atracciones turisticas

4/10 Poor

James H

Disliked: Cleanliness, property conditions & facilities, room comfort
Malo
El precio de la habitación no justifica las condiciones de hotel, habitaciones sin un colarte, toallas percudidas, problemas con el agua caliente.

6/10 Okay

Julio

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Cecilia, Connecticut, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Regular,desde que Llegamos,tuve problemas.
Muy regular,varias veces puse quejas.los,precios muy altos par el servicio que Dan.que Los empleados Sean mas cordial es.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Debe mejorar mucho
No fue una mala experiencia, pero tampoco buena

8/10 Good

cb, san gil

Liked: Cleanliness
Buen servicio
Buena instancia. Debería haber más variedad para desayunar, incluir fruta.

8/10 Good

rolpin25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicacion, buen servicio
Excelente servicio