8/10 Good
Jon
26 Aug 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Prop is a good location for visiting Grand Canyon. Was a little unsure if it was going to be well maintained or clean, my room was as clean and prepared as I would expect in any hotel. AC worked great.
Cons: when I called ahead to tell them I was going to be a little late the phone communication with the person I spoke to was very poor. She didn’t speak clearly and after I told her why I was calling she said ok bye, and I said ‘wait don’t you want my name?’ but she mumbled something and hung up. Fortunately when I got there later I had no problem checking in but when I asked to confirm how late I would be able to order food she miscommunicated the details… the restaurant closes at 9 and the bar closes at 10, she said that I would still be able to order food at the bar until 10, which turned out to not be accurate, because when I came back down to the bar around 9:30 I was told they don’t serve any food. In fairness I believe I got an email before I checked in that explained this but I was on the road not reading emails so I based it off what the employee told me directly. And there are NO OTHER OPTIONS FOR FOOD, even snacks, within a 20 minutes of this place at night.
Overall a good hotel just had a poor communication experience.
Jon
Stayed 1 night in Aug 2024
