2/10 Terrible
Elizabeth
Travelled with group
21 Sept 2024
Liked: Cleanliness
Disliked: Staff & service
Terrible Experience with Rude Staff.
My recent stay at Holiday Inn Express Vancouver North Salmon Creek was extremely disappointing, and it all stems from a disturbing incident that occurred late at night. Around 1 AM, my friends and I (four women) were startled by a loud knocking at our door. Naturally, we were hesitant to answer given the late hour and the aggressive manner in which the person was knocking and yelling.
After several minutes of this individual banging on our door and threatening to evict us and call the police, we cautiously opened it, only to discover that it was the front desk employee, Jeremy. He was furious and immediately began shouting at us for what he claimed was a noise complaint due to our TV being too loud and some laughing. While we understand and respect the need for quiet hours (which we were then informed began at 10 PM), the way he handled the situation was completely unacceptable.
Instead of calmly addressing the issue, Jeremy was aggressive, rude, and unprofessional. His behavior was intimidating, especially for a group of women alone in a hotel room at that hour. There are far more appropriate ways to handle noise complaints than pounding on a door and yelling.
This experience left us feeling unsafe and extremely uncomfortable. I would expect much better from hotel staff, and I hope this review serves as a warning for others. Management needs to seriously consider addressing how their employees interact with guests. It’s unfortunate
Elizabeth
Stayed 1 night in Sep 2024