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River Rock Casino Resort

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for River Rock Casino Resort

Front of property - evening/night
Indoor pool
Front of property
1 Bedroom Suite (Casino Tower)
1 Bedroom Marina View Suite (Casino Tower) | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Hot tub
  • Breakfast available
  • Bar
  • Pool
  • Gym

Explore the area

Map
8811 River Road, Richmond, BC, V6X 3P8
  • Great Canadian Casino
    ‪5 min walk‬
  • Richmond Night Market
    ‪6 min walk‬
  • Aberdeen Centre
    ‪19 min walk‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪9 min drive‬

Room options

View all photos for 2 Queen Beds (Hotel Tower- Sky Bridge to Casino)

Premium bedding, in-room safe, desk, soundproofing

2 Queen Beds (Hotel Tower- Sky Bridge to Casino)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 Bedroom Marina View Suite (Casino Tower)

1 Bedroom Marina View Suite (Casino Tower)

1 Bedroom Marina View Suite (Casino Tower)

  • 49 sq m
  • Marina view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for 1 King Bed (Hotel Tower- Sky Bridge to Casino)

1 King Bed (Hotel Tower- Sky Bridge to Casino)

1 King Bed (Hotel Tower- Sky Bridge to Casino)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Suite (Casino Tower)

1 Bedroom Suite (Casino Tower)

1 Bedroom Suite (Casino Tower)

  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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Exterior

Sandman Signature Vancouver Airport Hotel & Resort

Pool
Hot tub
Free airport shuttle
Pet-friendly
4.0 out of 5, Very good, (2821)
The price is NZ$252
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Sandman Signature Vancouver Airport Hotel & Resort

About the area

Richmond

With a stay at River Rock Casino Resort in Richmond, you'll be 2.4 mi (3.9 km) from McArthurGlen Designer Outlet and 7.3 mi (11.8 km) from BC Place Stadium. .This casino resort is 7.5 mi (12.1 km) from Rogers Arena and 8 mi (12.9 km) from Robson Street.
View more Resorts in VancouverOpens in a new window

What's nearby

  • Great Canadian Casino - 5 min walk
  • Richmond Night Market - 6 min walk
  • McArthurGlen Designer Outlet - 5 min drive
  • BC Place Stadium - 15 min drive
  • Canada Place Cruise Ship Terminal - 17 min drive

Getting around

  • Bridgeport Station - 3 min walk
  • Vancouver Rocky Mountaineer Station - 18 min drive
  • Vancouver Intl. Airport (YVR) - 9 min drive

Restaurants

  • ‪Costco Business Center - ‬9 min walk
  • ‪Starbucks - ‬5 min drive
  • ‪Tim Hortons - ‬15 min walk
  • ‪Ginger Indian Cuisine - ‬12 min walk
  • ‪Japadog - ‬5 min drive

About this property

River Rock Casino Resort

Pet-friendly resort with 3 restaurants connected to a rail/subway station in Richmond
River Rock Casino Resort offers 396 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes and complimentary toiletries.

42-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and phones. Microwaves, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a waterslide and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Absolute Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 396 air-conditioned rooms featuring refrigerators and iPod docking stations. 42-inch LCD televisions are provided, with cable programming available. Private bathrooms have complimentary toiletries and bathrobes. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After enjoying recreational amenities such as an indoor pool and a waterslide, a lucky night at the casino is the perfect end to the day. This resort also features tour/ticket assistance, a banquet hall, and a vending machine.
Grab a bite at Curve Restaurant & Lounge, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and ATM/banking services. Planning an event in Richmond? This resort has 13003 square feet (1208 square meters) of space consisting of a conference center and a meeting room.
English breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM.
Curve Restaurant & Lounge - This restaurant serves dinner only.
Chopsticks - This restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
The Rock House - This restaurant serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Zios - Onsite restaurant. Open daily.
Starbucks - This café serves breakfast, lunch, and light fare. Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English

Property amenities

Parking and public transport

  • Valet parking on site (CAD 33.00 per day)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Electric car charging station on site
  • Height restrictions apply for on-site parking

Food and drink

  • English breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: CAD 22.00 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Curve Restaurant & Lounge
  • Chopsticks
  • The Rock House
  • Zios
  • Starbucks

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • A hot tub

Family friendly

  • Indoor pool
  • Microwave (on request)
  • Fridge
  • Soundproofed rooms
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (on request)
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Conference centre (13003 square feet of space)
  • A meeting room

Outdoors

  • Marina on site

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Mud bath

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Casino
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Fridge

More

  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please note: Tower Rooms are located in the South Tower across from main resort.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 35.00 per accommodation, per day (maximum CAD 75 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: CAD 23.17 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Self parking
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 22.00 per person
  • Valet parking fee: CAD 33.00 per day
  • Pet fee: CAD 35.00 per accommodation, per day (maximum CAD 75 per stay)
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel River Rock
Hotel River Rock Richmond
River Rock Hotel
River Rock Richmond
Rock River Hotel
River Rock Casino Resort Richmond
River Rock Casino Richmond
River Rock Casino
River Rock Hotel Richmond
The Hotel at River Rock
River Rock Casino
River Rock Casino Resort Resort
River Rock Casino Resort Richmond
River Rock Casino Resort Resort Richmond

River Rock Casino Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 3700 out of 7646 reviews" "
Rating 8 - Good. 2067 out of 7646 reviews" "
Rating 6 - Okay. 1020 out of 7646 reviews" "
Rating 4 - Poor. 519 out of 7646 reviews" "
Rating 2 - Terrible. 340 out of 7646 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Maxine

Poor bathroom lighting
Stayed 2 nights in Oct 2024

6/10 Okay

Patrick

Stayed 2 nights in Sep 2024

8/10 Good

YONGWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Debby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff always are the key to a stress free stay! The hotel is clean and they offer a nice bottle of water or a cup of tea or coffee in the room after s as long journey it’s appreciated.
Stayed 3 nights in Oct 2024

8/10 Good

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Michele

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The directions etc for the restaurants are not clear. We were in the old tower. The room is run down. There is no view. Coffee maker didn’t work Had this place booked for January. Already cancelled it. Would not come back again
Stayed 1 night in Oct 2024

10/10 Excellent

jungho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Oct 2024

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed 1 night in Oct 2024

10/10 Excellent

Shaleen

Stayed 1 night in Sep 2024

6/10 Okay

Carmen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Room with View: 5/5 Room cleanliness: 4/5 Parking: Free parkade or valet Amenities: 2/5 because pool slide was out of service that weekend Buffet: 2/5 Staff: 4/5 (they really tried) Made reservation a few months in advance for a weekend getaway with the family. - Slide at pool was closed that weekend. No email notification about this. Found out when we arrived. please inform your guests and let them know earlier so they can make other arrangement. The pool slide was one of the main reasons we picked this hotel. - A commotion at the buffet due to another guest being unreasonably about children at the buffet area coughing (not coughing into the food or at buffet area). If there is a health and safety concern, management should have informed guests that any guests with any sign of ill symptoms would not be able to dine at the buffet. Or put up sneeze guards. Some people don’t necessarily have to be sick to be coughing. Some people have chronic conditions or asthma that make them cough but it is not an illness that can be spread. Let’s provide better management for all guests to feel welcome or simply list out restrictions ahead of time. It was not a cheap getaway, and the entire family did not enjoy it at all. River Rock has been one of our annual getaway stops. Sometimes we do multiple weekend getaways over the course of a year. I think we will explore other hotels for our getaway trips to try somewhere else going forward.

10/10 Excellent

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. The staff were very polite and helpful. It had easy access to the sky trains.
Stayed 2 nights in Oct 2024

8/10 Good

Janna

Was fine. Check in girl didn’t serve me very quickly. I found that a bit rude. Don’t make guests wait.
Stayed 1 night in Oct 2024

10/10 Excellent

Ronald

Stayed 2 nights in Sep 2024

4/10 Poor

Yu Fat Stanley, Newmarket

Travelled with family
Disliked: Staff & service, property conditions & facilities
Shower no good, parking too far, staff stupid arranging something happened, lift all down during 5 days, how come? Management arranging terrible.
Stayed 5 nights in Oct 2024

10/10 Excellent

Susan

Stayed 1 night in Sep 2024

8/10 Good

Hoan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Elevator had been down while we were there .
Stayed 3 nights in Oct 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Kimberly

Travelled with partner
Disliked: Amenities, property conditions & facilities
I was upgraded to a one bedroom suite from a standard king however, the furniture needs updating. Specifically, the sofa sounded like someone was farting ever time it was sat on (no seat support). Also, the king bed was horribly uncomfortable and springs were poking into our backs all night. We had to get up several times and stretch in the living room. Worst night's sleep!
Stayed 1 night in Oct 2024

8/10 Good

Matthew

Travelled with family
The parking is very dirty and smells of urine
Stayed 1 night in Oct 2024

10/10 Excellent

Vasilis, Humble

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

2/10 Terrible

Fiona

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator and escalator were not working had to use the service elevator and then walk down escalator. Bellman had to take us in the elevator as it was behind secured doors. Terrible bar area, casual dining was similar but to a shopping mall food court. The room was so overpriced. Will not go back.
Stayed 1 night in Oct 2024

10/10 Excellent

Shirina

Stayed 1 night in Oct 2024

6/10 Okay

Zhihui

Travelled with family and small children
Liked: Amenities
The room is not really been cleaned. 1 open soap still one the rack inside the bathtub. And the room close to the sky train station, noisy
Stayed 1 night in Oct 2024

4/10 Poor

Catherine

Travelled with family
Disliked: Staff & service, amenities
There are very few dining options in the area and none were good. The hotel charges a significant daily resort fee for what they list as covering housekeeping, coffee, pool facilities, etc. However, no housekeeping services were done during our stay and no coffee provided aside from enough for one cup each on the first of a multiple day stay. When asked for more coffee they brought a few but no extra cream/sugar and no clean cups. Dirty cups were not removed from the room. We were also over charged for the room and did not receive any response from the hotel to emails sent regarding the overage fee. The concern was reluctantly resolved when forwarded to the booking company. Check your bill closely and ensure you are getting what you pay for.

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations going on, one whole set of elevators not working
Stayed 1 night in Oct 2024