We let VRBO and the renter , “SONY” know that we were affected by the GLOBAL IT outage due to Microsoft going down in the airports and had our flights cancelled. Not only did we have our flights cancelled 3 times in 4 days at 2 different airports we had to drive to that were 3 and a half hours apart from eachother, but Sony said he would refund us and then never did. He stated that he didn’t want to keep our money, but then told us that he watches the news, and said that since we were getting refunded by the airlines, that he didnt morally or legaly have to refund us. Do not book with this person, he lied to us, even though we called as soon as we found out we weren’t flyin in anytime soon took our money our