2/10 Terrible
Dennis
7 Oct 2024
Disliked: Staff & service
If I could give a 0 I would. They kept sending broken links to upload documents. It took forever to get that sorted with them, but eventually we did. Then come check in time and they never sent the codes to get into the room. I had to find another hotel at 10pm. I texted and called them at 7pm (was supposed to have the code at 3) and no response. The next morning they casually text, sorry we forgot to send you the codes. They wanted me to then come at that moment. I said no.
Completely unprofessional to leave people stranded because they forgot.
Expedia eventually did a refund. The relocation service on Expedia though was not good. The only thing they could come up with was a hotel 45 minutes outside of Venice. I did a search at 10pm and made one phone call and had a new hotel. Not sure why Expedia had such a hard time.
Dennis
Stayed 3 nights in Sep 2024