Didn't get the room I booked, 3 premium suites available, I specifically booked the one with the jet TUB, but it wasn't available. Receptionist was rude both on check-in and a different one at check-out, where I was 'accused' of taking things from the mini bar, which I didn't even know I had and turned out to be an internal error. Poor sound insulation, very loud from guests and cleaning next door, slamming doors, etc., not very quiet at all.