4/10 Poor
Aron
18 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible Hotel Service
When we got there our room was not ready and we were then given a room on the 5th floor with no elevators instead of our schedules that was not ready on the 1st floor.
We gave the front desk person an ice pack to keep for us to get before we left. This was used to keep medicine cold. Tried to get ahold of the front seat the night before we left to retrieve ice pack for an early morning departure. Sent multiple text, emails and phone calls and never got a reply. Had to leave without ice pack putting medicine and therefore our family member at risk of illness.
Also no change of towels, bathrooms were small and no one at front desk when we were there, phone numbers were provided but no one responded, an email was given but no one responded and number for WhatsApp was given but no
One responded to texts or phone calls…
I would be very leary of using this hotel… our expert ice was not good and with no communication what so ever, probably not a safe place to stay.
Aron
Stayed 2 nights in Aug 2024