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Iberostar Heritage Grand Mencey

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Heritage Grand Mencey

Outdoor pool
Outdoor banquet area
4 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • 24/7 front desk

Explore the area

Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004
  • Rambla de Santa Cruz
    1 min walk
  • Cocina Urbana
    1 min walk
  • Chimisay
    11 min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North)
    24 min drive

Room options

View all photos for Family Room (2 Adults and 1 Child)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (2 Adults and 1 Child)

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

Minibar, in-room safe, individually decorated, individually furnished

Double Room Single Use

  • 31 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed OR 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room, Garden View (single use)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Garden View (single use)

  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 1 King Bed

View all photos for Suite

Suite

Suite

  • 51 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Family Room

Minibar, in-room safe, individually decorated, individually furnished

Family Room

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room

Minibar, in-room safe, individually decorated, individually furnished

Double Room

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room (with Garden)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (with Garden)

  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

Similar properties

Exterior

AC Hotel Tenerife by Marriott

Pool
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (237)
The price is NZ$306
for 1 night
includes taxes & fees
6 Jan - 7 Jan
AC Hotel Tenerife by Marriott

About the area

Santa Cruz de Tenerife

With a stay at Iberostar Heritage Grand Mencey in Santa Cruz de Tenerife, you'll be just steps from Rambla de Santa Cruz and Garcia Sanabria Park. .This luxury hotel is 8.8 mi (14.1 km) from Teresitas Beach and 0.6 mi (1 km) from Anaga Natural Park.

What's nearby

  • Rambla de Santa Cruz - 1 min walk
  • Garcia Sanabria Park - 1 min walk
  • Plaza de Espana - 14 min walk
  • Heliodoro Rodriguez Lopez Stadium - 2 min drive
  • Tenerife Auditorium - 3 min drive

Getting around

  • Chimisay - 11 min drive
  • Tenerife South Airport (TFS) - 48 min drive

Restaurants

  • ‪Strasse Park - ‬2 min walk
  • ‪Bar-Terraza Parque García Sanabria - ‬5 min walk
  • ‪Los Menceyes - ‬4 min walk
  • ‪Etéreo By Pedro Nel - ‬3 min walk
  • ‪Iballa Cocktail Bar - ‬1 min walk

About this property

Iberostar Heritage Grand Mencey

Luxury hotel with 4 restaurants and a full-service spa
Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA Sensations has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
Make yourself at home in one of the 261 individually decorated guestrooms, featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at Los Menceyes, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 9 meeting rooms. Limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Los Menceyes - This fine-dining restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available.
Restaurante Kon·Tiki - This restaurant specializes in Mexican cuisine and serves lunch only. Open select days.
Los Laureles - This poolside restaurant specializes in Mediterranean cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Restaurante Papa Negra - This fine-dining restaurant serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Limited on-site parking
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Off-site parking within 66 ft (EUR 12 per day)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 20-30 for adults and EUR 20-30 for children
  • 4 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Los Menceyes
  • Restaurante Kon·Tiki
  • Los Laureles
  • Restaurante Papa Negra

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 9

Outdoors

  • Garden
  • Terrace

Spa

  • 6 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 279
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% organic food
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Dressing gowns
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Iberostar Heritage Grand Mencey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 688 out of 1007 reviews" "
Rating 8 - Good. 248 out of 1007 reviews" "
Rating 6 - Okay. 52 out of 1007 reviews" "
Rating 4 - Poor. 14 out of 1007 reviews" "
Rating 2 - Terrible. 5 out of 1007 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time in this hotel and I liked it very much this time, too. Everything is very clean, the design appeals to me personally (a skilful and high-quality combination of classic and modern) and the staff are courteous and friendly. Unfortunately, I had a problem at one point: the day before my departure, I asked reception for a late check-out next day (as it was offered to me as an Expedia Status member during check-in) and was granted this. When I wanted to go to my room the next day around midday, my room card no longer worked. It turned out at reception that my request had obviously not been noted. However, the reception staff reacted professionally and allowed me to use the room until 2pm without any problems. This issue was solved well, but it still was a bit unpleasant for me that the incident occurred. Nevertheless, it was another great stay and I will gladly come back one day.
Stayed 3 nights in Sep 2024

10/10 Excellent

Barbara

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, kind and able to address all our needs during our stay. The buffet for breakfast was AMAZING!! you cant miss this, the variety of food is incredible, really really great! and for an affordable price. The hotel itself is gorgeous, you get your room service everyday, the restaurants, bar inside the property are beautiful, the pool area is clean with towels available at all times. The SPA receptionist was not very friendly, that is the only thing I wanted to point it out, she acted like she does not care if you get the service you want nor even explain the service they offer and how it works. But the Hotel itself is amazing and I will gave it 9 out 10.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 😍
Amazing staff, great location
Stayed 7 nights in Jul 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place. 4th time here with kids, who love it too. Staff are excellent - super helpful and friendly.
Stayed 6 nights in Aug 2024

10/10 Excellent

Monica

Stayed 5 nights in Jul 2024

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Didn’t expect to queue for breakfast 15min, otherwise great. Breakfast options could be improved, especially for children. The room was great. Enjoyed the swimming pool. Would come back.
Stayed 3 nights in Jul 2024

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel in Santa Cruz
We always use the Mencey hotel when we stay in Santa Cruz. The pool is absolutely fantastic as I swim 2 km a day. Staff are friendly and excellent.
Stayed 1 night in Jul 2024

10/10 Excellent

ADOLFO

Stayed 8 nights in Jul 2024

10/10 Excellent

William, Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The staff was pleasant and the location was excellent.
Stayed 11 nights in Jul 2024

10/10 Excellent

Maciej

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Paula at the travel information desk was so sweet and helpful!
Stayed 4 nights in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Santa Cruz
Quick vacation.
Stayed 4 nights in Jun 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel - we loved our stay!
Stayed 1 night in Jun 2024

10/10 Excellent

Savino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay at this hotel. There are multiple restaurants and a bar on site which all serve great food and drink. The pool area is clean and quiet and Carlos is always around to help. All the staff at this hotel are brilliant, always approachable and helpful. The hotel is located a short walk away from the centre of Santa Cruz through a lovely park. Highly recommended, thank you for a great holiday.
Stayed 4 nights in Jun 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean , beautiful gardens
Stayed 6 nights in Jun 2024

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
I like the gardens and pool and lovation
Stayed 1 night in Jun 2024

10/10 Excellent

Niraj

Stayed 3 nights in Jun 2024

10/10 Excellent

Gilberto, Hialeah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, a very good choice. Excellent Hotel. Excellent service.
Stayed 3 nights in Jun 2024

10/10 Excellent

Susan, Lake Wales

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed size of Junior Suite after being on Cruise Ship for past six months! Especially loved whirlpool bathtub. We have been enjoying massages around the world; the massages at the Spa were average. Especially loved walking in the neighborhood!
Stayed 1 night in Jun 2024

10/10 Excellent

Blake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and its grounds are beautiful, and the location in Santa Cruz is perfect. My wife and I stayed here for our honeymoon and I can’t say enough good things about our experience; the staff made us feel welcome and provided excellent and friendly service. The pool, spa, and workout facilities were beautiful and the view of the hills of Tenerife were stunning. We will recommend this hotel to our friends and family and are looking forward to coming back here again in the future!
Stayed 6 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel, lovely pool and spa. Staff friendly and go above and beyond to make your stay perfect.
Stayed 4 nights in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Santiago

Stayed 1 night in May 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice property
Stayed 3 nights in May 2024

10/10 Excellent

ian

Stayed 3 nights in Apr 2024