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Gran Hotel Diligencias

4.0 star property
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Gran Hotel Diligencias

Outdoor pool
Superior Suite
View from property
Lobby sitting area
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Gym

Explore the area

Map
1115 Independence Avenue Downtown, Veracruz, VER, 91700
  • Zócalo
    ‪1 min walk‬
  • Veracruz Cathedral
    ‪1 min walk‬
  • Cascada el Encanto
    ‪3 min walk‬
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property - evening/night

Emporio Veracruz Hotel

Pool
Hot tub
Spa
Kids pool
4.4 out of 5, Excellent, (1141)
The price is NZ$147
for 1 room
includes taxes & fees
16 Feb - 17 Feb
Emporio Veracruz Hotel

About the area

Veracruz

With a stay at Gran Hotel Diligencias in Veracruz (Malecon), you'll be steps from Veracruz Cathedral and 4 minutes by foot from Veracruz Harbour. .This spa hotel is 0.5 mi (0.8 km) from Flea Market and 0.6 mi (1 km) from City Museum.

What's nearby

  • Zócalo - 1 min walk
  • Veracruz Cathedral - 1 min walk
  • Veracruz Harbour - 4 min walk
  • Carranza Lighthouse - 8 min walk
  • San Juan de Ulua Castle - 11 min drive

Getting around

  • Veracruz Central Station - 8 min walk
  • General Heriberto Jara Intl. Airport (VER) - 26 min drive

Restaurants

  • ‪Bar Prendes - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Gran Cafe del Portal - ‬1 min walk
  • ‪Restaurant Bar Prendes - ‬1 min walk
  • ‪Restaurante Bar Regis - ‬2 min walk

About this property

Gran Hotel Diligencias

Hotel with a full-service spa, steps from Veracruz Cathedral
Gran Hotel Diligencias offers 121 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Veracruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA TRIDOSHA. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open select days.
Stay in one of 121 guestrooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a 24-hour health club, an outdoor pool, and a spa tub. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Satisfy your appetite for lunch at Mariscos Villarica, a bar/lounge which specializes in Spanish cuisine, or stay in and take advantage of the room service (during limited hours).
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Mariscos Villarica - This rooftop bar specializes in Spanish cuisine and serves lunch only.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Mariscos Villarica

Things to do

  • 24-hour health club
  • Full-service spa
  • Outdoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massage - hot stone
  • Massage - Swedish
  • Spa open selected days

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Down duvet
  • Premium bedding

Bathroom

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Rollaway bed fee: MXN 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gran Diligencias
Gran Diligencias Veracruz
Gran Hotel Diligencias
Gran Hotel Diligencias Veracruz
Gran Hotel Veracruz
Gran Hotel Diligencias Hotel
Gran Hotel Diligencias Veracruz
Gran Hotel Diligencias Hotel Veracruz

Gran Hotel Diligencias Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1007 reviews" "
Rating 8 - Good. 250 out of 1007 reviews" "
Rating 6 - Okay. 116 out of 1007 reviews" "
Rating 4 - Poor. 41 out of 1007 reviews" "
Rating 2 - Terrible. 38 out of 1007 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Raymond

Business traveller
The property listed a full size refrigerator and coffee maker in the room and there were none. When I asked about this they put a mini fridge in my room andnno coffee maker. No ice available. Staff weren't very responsive.
Stayed 8 nights in Oct 2024

4/10 Poor

ALBERTO

Old the gym doesn't work
Stayed 1 night in Oct 2024

2/10 Terrible

Katharine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Black mold, stains, draw a finger through the dust
I am urging hotels.com to remove this property from their site. This "4-star hotel" was not acceptable at any star level or standard. The photos here are only a slice. Black mold throughout my room, dust in the room I could draw a line through with my finger. Stains on the chairs. Hair on the shower floor. Black mold on the bathmat. The HVAC unit in the room was falling from the ceiling and incredibly loud. When I went to seek another room, I was told it was the only one left in the hotel. The "airport shuttle" they promoted on their website doesn't exist. There were broken doors in the hallway and the elevator was in need of repair. Please, don't stay here.
Writing a line through the dust on my mirror
Black mold on the curtains
Black mold on the ceiling
Writing a line in the dust on the hairdryer
Stayed 1 night in Oct 2024

8/10 Good

Leticia B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad está en muy buena área, la música está toda la noche asta las 3am el hotel si huele a mucha humedad, y no proveen las botellas de agua.
Stayed 7 nights in Oct 2024

6/10 Okay

Felix

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Noise A/C and toilet seat lid broken never fixed after complaint about it. Bed mattress real stif. Room and hotel very nice. Personel well customer friendly. Hotel is in needed of TLC
Stayed 3 nights in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Never again
Very old colonial hotel that smells terrible, probably due in large part to all the construction. Breakfast is a buffet and not included in room. The area around the hotel is fantastic for convenience (dining/shopping), but if I ever return to Veracruz, I would never stay here again. Bed is not comfortable, sheets not soft, but at least there was a working air conditioner in room. Service was very good as staff were helpful.
Stayed 2 nights in Sep 2024

2/10 Terrible

Maritza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Liliana

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice properties
Stayed 6 nights in Sep 2024

6/10 Okay

Monica

Liked: Cleanliness
Great location in the heart of the city, but the plaza is noisy until the early hours of the day (1:00 AM).
Stayed 2 nights in Sep 2024

6/10 Okay

Judy

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The location of this hotel is excellent. The hotel and rooms have ac. There is an attached parking garage. However, there are some definite issues with this hotel. First, we always ask at the desk the price compared to Orbitz. Most of the time Orbitz is better but it never hurts to ask. Because of this, after we book with Orbitz the hotel staff become dismissive bordering rude. We are given a room that is not as nice as indicated on the app. We have encountered rude staff on a previous stay at this hotel. We stay here because of the location to the main plaza. This time it was Cynthia at the counter who displayed such a dismissive attitude that she wouldn’t even look at me. The rooms are outdated and in desperate need of updating and deep cleaning. Too bad. This hotel could be really nice.
Stayed 1 night in Sep 2024

10/10 Excellent

BERENICE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
It was ok the service was terrible
Stayed 2 nights in Aug 2024

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Edilberto

Travelled with family
Construction noise for the bat tub you need to pay extra and the gym
Stayed 2 nights in Aug 2024

6/10 Okay

Milly, Montréal

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, property conditions & facilities
Feo
Stayed 3 nights in Jul 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service
Construction around the building
Stayed 1 night in Jul 2024

8/10 Good

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Very good location, excellent food from their restaurant, but we had problems with the air conditioning and the very uncomfortable bathtub.
Stayed 4 nights in Jul 2024

10/10 Excellent

Marvine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2024

2/10 Terrible

Edin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bed are like a rock!!
Stayed 1 night in Jul 2024

10/10 Excellent

Aaron

Stayed 2 nights in Jul 2024

6/10 Okay

DIANA IVETTE

Business traveller
Disliked: Amenities, property conditions & facilities
The hotel was clearly a beautiful and Grand hotel bit is now very very worn down and they do not seem to want to do much about it. The staff is friendly and the restaurants are superb
Stayed 5 nights in Jul 2024

10/10 Excellent

Claudia, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great if you do not have a car… everything downtown is walking distance… if you have a car the hotel has a very safe parking… the rooms are very spacious
Stayed 6 nights in Jun 2024

8/10 Good

Sarahi, SALT LAKE CITY

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The area is historic and beautiful and very happening at nights.
Stayed 3 nights in Jul 2024