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elaya hotel vienna city center

4.0 star property

Photo gallery for elaya hotel vienna city center

Exterior
Reception
View from room
Daily buffet breakfast (EUR 20 per person)
Superior Double Room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View map
Wildpretmarkt 5, Vienna, 1010
  • Place, St. Stephen's Cathedral
    ‪2 min walk‬
  • Place, Stephansplatz
    ‪2 min walk‬
  • Place, Hofburg Imperial Palace
    ‪5 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪19 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.2 out of 10
Wonderful
(17 reviews)
  • City view
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

8.6 out of 10
Excellent
(16 reviews)
  • City view
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Single Room

Minibar, in-room safe, desk, laptop workspace

Single Room

8.0 out of 10
Very good
(4 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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Exterior
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  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,005 reviews
The price is NZ$231
includes taxes & fees
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Austria Trend Hotel Europa Wien

About the area

Vienna

With a stay at elaya hotel vienna city center, you'll be centrally located in Vienna, steps from Stephansplatz and 3 minutes by foot from St. Stephen's Cathedral. .This hotel is 0.3 mi (0.5 km) from Hofburg Imperial Palace and 0.4 mi (0.6 km) from Spanish Riding School.

What's nearby

  • St. Stephen's Cathedral - 2 min walk - 0.2 km
  • Stephansplatz - 2 min walk - 0.2 km
  • Hofburg Imperial Palace - 5 min walk - 0.5 km
  • Spanish Riding School - 5 min walk - 0.5 km
  • Vienna State Opera - 11 min walk - 1.0 km

Getting around

  • Stephansplatz U-Bahn - 5 min walk
  • Vienna Mitte Station - 14 min walk
  • Vienna International Airport (VIE) - 26 min drive

Restaurants

  • ‪Café Korb - ‬1 min walk
  • ‪Fabios Restaurant Bar - ‬2 min walk
  • ‪Würstelstand Hoher Markt - ‬2 min walk
  • ‪Joma - ‬2 min walk
  • ‪WEIN & CO Bar Stephansplatz - ‬2 min walk

About this property

elaya hotel vienna city center

Hotel in Vienna, steps from Stephansplatz
Elaya hotel vienna city center offers 36 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 36 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Take advantage of the hotel's room service. Buffet breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 35 per day)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 20 per person

Family friendly

  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Visual alarms in hallways
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive lockbox information
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Nearby parking fee: EUR 35 per day (1312 ft away)
  • Pet deposit: EUR 0 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Amadeus Hotel Wien
Amadeus Wien
Amadeus Hotel Vienna
Amadeus Vienna
Arthotel ANA Amadeus
Elaya Vienna City Center
elaya hotel vienna city center Hotel
elaya hotel vienna city center Vienna
elaya hotel vienna city center Hotel Vienna

elaya hotel vienna city center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 506 out of 850 reviews
Rating 8 - Good. 256 out of 850 reviews
Rating 6 - Okay. 51 out of 850 reviews
Rating 4 - Poor. 24 out of 850 reviews
Rating 2 - Terrible. 13 out of 850 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff were great!
Stayed 3 nights in Oct 2025

8/10 Good

Juliana, Tonawanda

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The front desk staff Julia and Messadi were super friendly and spent time speaking with me and helping me improve on my one week Duolingo German! They were super welcoming towards my daughter and me - however I never received that complimentary drink that Expedia told me I would have. Cleaning staff would come in to clean, but the first time, one left the bag they cleaned full of trash, on the dresser chair and the second time in the week, toppled my premium skincare bottles with the product flowing down the side of the sink. Body soap, toilet paper and facial tissues were not refilled even though they cleaned my room unless I told front desk what I required. There was no available - do not disturb sign for me to reject or be notified of cleaning. Pillows were flat and lumpy and yellow on the inside. I had to request for two extra pillows from Julia and the blankets did not sit well inside the duvet cover. When I sat down on the bed it made a squeak like an air mattress. I’m a deep sleeper, but I would be woken up by drunk people in the middle of the night shouting at the top of their lungs and the clacking of their heels. Two nights in a row. It’s no wonder the front door is locked with a code after midnight. Breakfast had a variety of cereal, rolls, eggs, sausages, bacon, fruit and cold cuts. The coffee had to be ordered by the breakfast staff. All in all - the front desk is a lifesaver for this hotel and the location that it is truly 5 mins to the Stephanplatz ubahn
Stayed 5 nights in Oct 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and knowledgable. They were able to help with any queries. That hotel was lovely
Stayed 2 nights in Oct 2025

8/10 Good

Gunter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff who went out of their way to show us where good restaurants are in the immediate neighborhood
Stayed 5 nights in Sep 2025

6/10 Okay

Yuriy

Liked: Staff & service
Stayed 2 nights in Oct 2025

6/10 Okay

Brianne

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was very conveniently located near enough to the tourist attractions to be easy to walk to (close to Stephan's cathedral and the subway there), but far enough away to be quiet and away from the buzz. However, the hotel had a weird smell in the lobby area, which didn't translate to the rooms. We didn't eat the breakfast. The staff was very helpful and arranged our transfer to the airport.
Stayed 5 nights in Oct 2025

4/10 Poor

aurens

Travelled with partner
Liked: Cleanliness, staff & service
Nice quiet area, staff was great and very helpful. Hotel was near great authentic dining, shopping, and major attractions. Drawbacks were the soft, lumpy beds. Europe is known for its firm mattresses and ours was far from it. Recommend new mattresses, woke with back muscle soreness attributed to sleeping on their mattress 3 days in a row. Breakfast was $20 per person and was decent. Would not stay here again unless they replaced their mattresses. Request a street view, inside view lacked appeal.
Stayed 3 nights in Sep 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elaya was a nice location. Close to nearby sightseeing
Stayed 3 nights in Oct 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Sep 2025

8/10 Good

Joachim

Travelled with partner
Liked: Cleanliness, staff & service
Great location, near pedestrian area and St Steven’s. Clean and efficient modern hotel!
Stayed 2 nights in Sep 2025

8/10 Good

Colin

Liked: Cleanliness, staff & service
No kettle in the room for tea... not everyone drinks coffee. For a recently refurbished hotel, shower wasn't great, wash basin leaked all over the bathroom floor, room safe was unserviceable, took four days to sort it. Staff were great, helpful & friendly.
Stayed 11 nights in Sep 2025

10/10 Excellent

Michelle

Stayed 4 nights in Sep 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good and many nice places around
Stayed 2 nights in Oct 2025

8/10 Good

Zaky

Stayed 7 nights in Sep 2025

10/10 Excellent

Sorin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Friendly and helpful staff. Would recommend. Just a few rooms on each floor, make it feel quaint and private.
Stayed 2 nights in Sep 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and nice hotel

We enjoyed being right in the heart of Vienna and walking to amazing sites and shops in this incredible city.
Stayed 2 nights in Sep 2025

8/10 Good

Enya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for 2 nights to sleep, very small room for single person
Stayed 2 nights in Sep 2025

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to everyting we wanted to see in Vienna. Staff were excellent storing are bags before check in and after check out to allow us to explore. They were also spot on with dining recomendations.The upgrade to penthouse suite provided us with a very spacious room.
Stayed 3 nights in Sep 2025

8/10 Good

Cynthia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. The manager has gone above and beyond to make our stay comfortable. The AC was broken and he provided us portable AC's until it was fixed the following day. The front desk and the kitchen/dining staff were very nice and made way to accommodate our breakfast requests.
Stayed 5 nights in Jul 2025

4/10 Poor

Loreta

Travelled with partner
Disliked: Property conditions & facilities
Small rooms, terrible building and very late check in
Stayed 2 nights in Sep 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Elaya in Vienna city center. Waking up and walking right around the corner to St. Stephen's cathedral was a prime location. The price was competitive and fair. Very modern and beautiful accommodation. We were concerned before our stay with some of the reviews commenting on the AC not being reliable or working, when we got to our room it did seem stuffy but the front desk staff came up right away to make sure it was functioning correctly, cleaned the filter, and gave us a fan (which we never ended up needing). So we were very comfortable during our stay. I'd recommend this hotel to anyone going to Vienna!
Stayed 7 nights in Aug 2025

10/10 Excellent

Ricardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centrally located hotel

Great hotel in the heart of the city. Close to shops and restaurants.
Stayed 4 nights in Sep 2025

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice off the main square. Extremely walkable with lots of shopping nearby.
Stayed 2 nights in Aug 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Property was close to Stephansplatz and Dom. Room was a bit small and bathroom needs a bit of maintenance.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tzahi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in a great location

everything was very good, location, clean, rooms (we were actually upgraded which was great).
Stayed 4 nights in Aug 2025