The location is fantastic for Schonbrunn and access to the subway system, and there are a lot of good places to eat nearby. However, that sums up all the positive things about this hotel. My daughter and I were put in one of three basement rooms, even though the hotel was not full. Because the hotel doesn't have air conditioning, the room was hot but our window was high on the wall in the room, at street level outside, and we didn't feel comfortable opening it in case someone tried to get into our room through the window. Had we been placed on a higher level floor, we could have opened a window and got some fresh air. Additionally, although I put a do not disturb sign on the door in the morning, the room was available every afternoon, but was only cleaned once, with a fresh change of towels during our four night stay. The basement rooms are close to the breakfast room, so all morning the noise of dishes being carried to and from tables could be heard. The duvet only covered half the bed, so if two people had been sharing a bed in this room, only one of them would have had a duvet at night. We had a great time in Vienna, but the hotel was a big disappointment.