With a stay at Novum Hotel Cristall Wien, you'll be centrally located in Vienna, within a 5-minute drive of Prater and Stephansplatz. .This hotel is 2.5 mi (4 km) from Vienna Christmas Market and 1.6 mi (2.7 km) from Vienna State Opera.
What's nearby
Prater - 6 min walk
Stephansplatz - 3 min drive
St. Stephen's Cathedral - 3 min drive
Vienna State Opera - 4 min drive
Vienna Christmas Market - 5 min drive
Getting around
Franzensbrücke Tram Stop - 3 min walk
Vienna Praterstern Station - 7 min walk
Vienna International Airport (VIE) - 18 min drive
Restaurants
Restaurant Hansy - 5 min walk
Central Garden - 5 min walk
Taeko Ramen Bar - 6 min walk
Green Tepanyaki - 3 min walk
Coconut Curry - 7 min walk
About this property
Novum Hotel Cristall Wien
Hotel with free parking, a short walk to Prater
Novum Hotel Cristall Wien offers 55 accommodations with safes and blackout drapes/curtains. This Vienna hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 55 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with bathtubs are provided. Conveniences include phones, as well as safes and blackout drapes/curtains.
Take in the views from a garden and make use of amenities such as concierge services.
Buffet breakfasts are available daily for a fee.
Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning.
Languages
English, German, Russian
Property amenities
Internet
Available in all rooms: Free WiFi
Parking and public transport
Free self-parking on site
Airport shuttle available
Food and drink
Buffet breakfast available for a fee daily: EUR 6.90 for adults and EUR 3.45 for children
Family friendly
Free cots/infant beds
Laundry facilities
Rollaway/extra beds (surcharge)
Conveniences
Lift
Free newspapers in reception
Front-desk safe
Guest services
24-hour front desk
Concierge services
Laundry facilities
Tour/ticket assistance
Business services
Business centre
Outdoors
Garden
Accessibility
Lift
Room amenities
Bedroom
Blackout drapes/curtains
Free cots/infant beds
Heating
Rollaway/extra beds (surcharge)
Bathroom
Bath
Towels
Entertainment
TV
More
Phone
Safe
Policies
Check-in
Express check-in available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Children and extra beds
Children are welcome
Rollaway/extra beds are available for EUR 35 per night
Free cribs are available on request at the property
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
An effective city/local tax rate of 2.524 percent will be charged
We have included all charges provided to us by the property.
Optional extras
Fee for buffet breakfast: approximately EUR 6.90 for adults and EUR 3.45 for children
Rollaway bed fee: EUR 35 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property is also known as
Cristall Hotel
Cristall Vienna
Novum Hotel Cristall Wien Vienna
Hotel Cristall Vienna
Novum Cristall Wien Vienna
Novum Cristall Wien
Cristall Hotel Vienna
Novum Cristall Wien Vienna
Novum Hotel Cristall Wien Hotel
Novum Hotel Cristall Wien Vienna
Novum Hotel Cristall Wien Hotel Vienna
Novum Hotel Cristall Wien Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 66 out of 447 reviews" "
10 - Excellent
66
Rating 8 - Good. 167 out of 447 reviews" "
8 - Good
167
Rating 6 - Okay. 146 out of 447 reviews" "
6 - Okay
146
Rating 4 - Poor. 44 out of 447 reviews" "
4 - Poor
44
Rating 2 - Terrible. 24 out of 447 reviews" "
2 - Terrible
24
7.6/10
Cleanliness
7.4/10
Staff & service
6.4/10
Property conditions & facilities
Reviews
6/10 Okay
Verified traveller
29 Sept 2018
Liked: Cleanliness
Room size
First night small rooms were given, next day upon telling them about the size of the rooms booked rooms were changed into bigger ones. The bigger rooms were fine
Verified traveller
Stayed 2 nights in Sep 2018
6/10 Okay
Sal
25 Sept 2018
Liked: Cleanliness
Would not stay there again.
Hotel booking confirmed that all fees were paid. However the hotel charged me another 12 Euros as local tax! Staff not that freindly. Hotel a little outdated and in need of repairs.
The hotel located 500m from train/metro station. Hotel staff were very pleasant.
But air conditioner does not work that required to open the windows, there are railways 50m away, so there is a train noise during the night.The drainage in the bathroom did not work properly.
Verified traveller
Stayed 3 nights in Sep 2018
6/10 Okay
Verified traveller
24 Sept 2018
Liked: Staff & service
Nice place very close to city centre and all different transports. Very handy!
Street noises in one side though I got used to it after one night. Ventilation poor and no air conditioning. Clerks were fabulous. Every one and especially our day-clerk. Twin beds were small by USA standards and in one room we could not move them next to each other. Coffee machine in lobby was very good but breakfast limited you to two cups. Elevator was fast.
Verified traveller
Stayed 2 nights in Sep 2018
6/10 Okay
Verified traveller
24 Aug 2018
Liked: Cleanliness
Disliked: Staff & service
Verified traveller
Stayed 1 night in Aug 2018
8/10 Good
Jeff
5 Aug 2018
Liked: Cleanliness, staff & service, room comfort
Decent place
This served its purpose. We were overnighting. Clean but right next to train and it was fairly old.
The hotel is conveniently situated near the Prater station (2 underground lines, overground, plus trams).
The hotel changed our rooms due to a leak in the adjacent room. The first room was sufficiently comfortable, the upgrade even more so. The hotel staff were helpful.
Breakfasts were reasonable priced (although one morning the coffee machine failed).
Near the end of our stay, the shower gel ran out and was not replaced for two days. Eventually I had to extract the bottle and leave it prominently on the side - it was changed then.
Ths staff is bilingual and very helpfull to make recommendatios for place to visit. Food price nice been out of inner center but a 15min walking from the busy area. And its very convenient if you arrived late from the bus station because this place is a couple blocks away... plusba supermarket rigth next to it.
This hotel was older but very clean and comfortable.our stay was short. We arrived late afternoon with a 0615 am departure. The staff were helpful and informative. It is very close to metro.
The hotel is close to the centre but the room was extremely noisy, not clean and there were ongoing problems with the facilities e.g. the hair dryer in the room.
If you haven't been to Austria and are used to good customer service where you're a paying customer/client. Avoid this hotel or city. No one cared about being friendly, welcoming or hospitable. I booked through hotels.com and they emailed me asking if I had any special requests for my stay. Since our arrival was earlier than usual check-ins (2pm) I emailed to let them know we would be arriving for 9-10am. I didn't get an answer and when I showed up they had no idea. So we had to wait until 2pm to check in. They didn't bother to check the computers to ensure us no rooms were ready and we sat in the lobby and saw many people checking out. I've stayed many places and felt like the staff should have showed a little empathy due to the situation. I understand I could have been asking for a lot but if I was emailed asking if I had any requests and didn't get an email back then that's a different situation.
The hotel property was beautiful; the lobby, room and bathroom were clean! Linens were clean, fresh and crisp! perfect for a tired body from all day adventure! Thank you!
Good, clean and spacious rooms. Bathroom was also quite spacious. WiFi was not good inside the room. There wasn't enough signal for it to be useful, had to go to the public courtyard to use wifi. Location was alright, around 2-3km walking distance from the city center.
I will not recommend this place to anybody. Definitely not worth your money!! No internet, no ac or fan, smell smoke everywhere, and bad service. We wanted to change the hotel immediately but we did the very next day as we already paid for it and they weren't ready to cancel.