HORRID EXPERIENCE: My partner and I are disgusted and disappointed by our stay (for which we have received a goodwill gesture from our booking site), and want to warn anyone planning to stay at this hotel.
The staff are the rudest I have encountered in Cuba. For example, the reception personnel refused to serve us when they were eating during their work hours, telling us to wait, and then made “spitting sounds and gestures” to get rid of us when we asked for information. There are some nice members of staff, in particular the chambermaids, but the overall service level is appallingly poor and unwelcoming.
The room (individual rooms facing the beautiful valley) were big but in desperate need of renovation: our curtains were dirty, the air-con made a sound resembling a tractor in your ear, the bathroom was untidy, etc. There was a coffee machine but no coffee. The hairdryer didn’t work and we were advised to use a communal hairdryer instead. The iron had some residue on it and started to smoke and smell as soon as we turned it on, so that couldn’t be used either.
The swimming pool area was loud and the pool itself was disgustingly dirty; there was plastic waste and piles of dust/hair on the bottom of it, and we couldn’t use it at all.
Finally, the food at the restaurant was, to say the least, off-putting. Selection didn’t vary much and included some dry cheese, tasteless boiled beans and rice, and some suspicious looking meat and seafood.