The staff was SUPER friendly and overall great! The hotel was very clean. The only bad thing is there are definitely NO private balconies as mentioned online. There is a partition on 1 side of the balcony, but on the other side, you can clearly see into other balconies not just directly beside your room, but on the other floors as well, as they can see into yours. Very misleading and definitely would NOT have booked this hotel had that been known. However, the staff is super friendly and helpful, and the hotel is very clean