The hotel was very nice, the staff were friendly and helpful. The room was spacious, with a comfortable bed and lots of storage space, as well as a private patio with a small table and 2 chairs. The only issue we had with the room is that it was pretty dark, even with the curtains open, and somewhat dated. The bathtub drain was a little slow and the shower head wouldn't stay in position. Otherwise a very nice, clean and spacious bathroom with nice towels. The breakfast buffet was terrific, fresh and delicious with lots of items to choose from. It was close walking distance to see many of the historic sites in Viseu. Parking in front of the hotel is awkward, as the lower gate is an emergency exit, so one has to reverse uphill and turn around in a narrow driveway to exit. Otherwise we did appreciate the onsite parking. We appreciate the dog-friendliness of this lovely hotel.