6/10 Okay
Shontrell
Travelled with partner, Travelled with group
31 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and service were excellent. The hotel needs to be upgraded. The ottoman in our rooms needs to be replace faded and worn out. The shower floors are dirty – stained. The trimming at the bottom of shower were dirty – molded looking.
The sink was clogged in the bathroom – I brushed my teeth and sink filled with water and slowly drained out. You flush the toilet, and it makes a singing sound until the water fill the tank up.
I checked in on 12/28 around 6pm and the front desk clerk was not helpful and did not try to get us any answers to our questions.
The front desk clerk on 12/29 5pm her name starts with A – not sure of the spelling – she was flat out rude. I asked how to get my Hilton honors points added to my account and I asked about the bag given to Hilton Honors her response: I do not have any more bags; you can go over get you some water if that is what you want. No assistance with getting my points added to my account. I am not sure you need someone with her attitude greeting and assisting your customers.
Expedia email stated parking was $25 a night. I was charged $30 per night per front desk clerk.