The a/c was not working when we arrived, and it was never fixed during our 3-day stay. The temperature in our room never dipped below 85, and it peaked above 90. The person manning the front desk when we arrived, Eddie, refused to provide us with a refund (we had paid for the stay in advance), refused to provide any written documentation of the condition of the hotel, and was rude and evasive in both English and Spanish. The room itself had a very odd layout. Much of the furniture was too big for the room, and there was just too much furniture. The room felt very cluttered. Because the bed is jammed against a structural column, you have to crawl across the bed to be able to open or close one set of blinds. To reach the other set of blinds requires squeezing between a huge dresser and the aforementioned column. The positioning of the lighting is also strange; neither the entrance hallway nor the bed has any direct overhead lighting. The seating area for the complementary breakfast would benefit from a deep cleaning to remove food stains and even dried food debris. The only two positive things I have to say about the hotel are (1) the bed was very comfortable and (2) the water pressure in the shower was excellent. But I wouldn’t wish my experience at this hotel upon anyone other than my worst enemies, and I will probably never stay at another Hyatt property.