Stayed recently for a couples weekend away, and were extremely disappointed in the tired, run down, and generally dirty condition of many parts of the hotel. The room we were in (130) was a particular disappointment. In hindsight, we wish we had asked to be moved.
Of particular note were:
Quilt that all of the filling had bunched up in small areas, looked like somebody was still in the bed.
Bed throw that had horrid looking stains on it.
The blind in the bedroom had what looked like several blobs of used chewing gum stuck to it, and also the wall nearby
The mirror was missing from the dressing table, and the wall had lots of holes left where it used to be. Even a standalone mirror would have helped.
The bathroom/toilet didn't feel clean at all. The toilet itself had a dubious stain on the outside, and the walls and blinds were also dirty.
The hairdryer sounded as if it was going to explode, we had to ask for a replacement as it didn't seem safe to use and the PAT label couldn't be read.
To be fair, there were some positives. The pool was lovely, and the changing areas seemed to be of a decent standard.
Food in both of the restaurants was good, but again, the actual restaurants felt tired and grubby. When you walk into the more relaxed Aura Lounge bar, the first thing that struck us was the state of the worn and ripped vinyl seating.
The staff were also pleasant and helpful when any help or assistance was asked for.
On checkout, we weren't asked how our stay had been.