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Sonesta ES Suites Cleveland Westlake

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sonesta ES Suites Cleveland Westlake

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Suite, 2 Bedrooms, Fireplace
Suite, 2 Bedrooms, Fireplace
Seasonal outdoor pool, pool umbrellas, pool loungers
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Gym
    Gym
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning

Explore the area

Map
30100 Clemens Rd, Westlake, OH, 44145
  • Crocker Park
    17 min walk
  • Lake Erie Nature & Science Center
    4 min drive
  • Huntington Beach
    9 min drive
  • Cleveland, OH (CLE-Hopkins Intl.)
    22 min drive

Room options

View all photos for Studio Suite, 1 King Bed, Fireplace

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed, Fireplace

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Fireplace

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Studio Suite, 2 Queen Beds, Fireplace

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible, Fireplace (Kitchen, Mobility Shower)

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible, Fireplace (Kitchen, Mobility Shower)

  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Tub)

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Tub)

  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Fireplace

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Fireplace

  • 65 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

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About the area

Westlake

With a stay at Sonesta ES Suites Cleveland Westlake in Westlake, you'll be within a 5-minute drive of Lake Erie and Crocker Park. .This hotel is 2 mi (3.2 km) from Huntington Reservation and 2 mi (3.2 km) from Lake Erie Nature & Science Center.

What's nearby

  • Crocker Park - 17 min walk - 1.4 km
  • Lake Erie Nature & Science Center - 4 min drive - 3.3 km
  • Huntington Beach - 9 min drive - 4.2 km
  • Westfield Great Northern Mall - 11 min drive - 9.7 km
  • Rocky River - 12 min drive - 10.9 km

Getting around

  • Elyria Station - 18 min drive
  • Cleveland Hopkins International Airport (CLE) - 25 min drive

Restaurants

  • ‪Crocker Park - ‬2 min drive
  • ‪McDonald's - ‬17 min walk
  • ‪The Cheesecake Factory - ‬19 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Condado Tacos - ‬3 min drive

About this property

Sonesta ES Suites Cleveland Westlake

Colonial hotel with a 24-hour fitness center and a seasonal outdoor pool
Sonesta ES Suites Cleveland Westlake offers 104 accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. Beds feature pillowtop mattresses. 50-inch Smart televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 104 guestrooms, featuring kitchens with refrigerators and microwaves. Your room comes with a pillowtop bed, and all rooms are furnished with double sofa beds. Wired and wireless internet access is complimentary, while 50-inch Smart televisions with cable programming provide entertainment. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.
Enjoy recreational amenities such as a 24-hour fitness center and a seasonal outdoor pool. Additional amenities at this Colonial hotel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Grab a bite from the snack bar/deli serving guests of Sonesta ES Suites Cleveland Westlake.
Featured amenities include complimentary wired internet access, express check-out, and luggage storage. Planning an event in Westlake? This hotel has 500 square feet (46 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Things to do

  • 24-hour fitness centre
  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • Kitchen
  • Laundry facilities
  • Microwave
  • Fridge
  • Seasonal outdoor pool
  • Snack bar/deli
  • Sofa bed

Conveniences

  • Banquet hall
  • Lift

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Front desk (limited hours)
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Conference space (500 square feet)
  • Coworking spaces
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bath
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairwells
  • In-room accessibility
  • Lever door handles
  • Low-height bed
  • Low-height worktop and sink
  • Low-height desk
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Step-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Double sofa bed
  • Free cots/infant beds
  • Heating
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 50-inch smart TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchen
  • Microwave
  • Fridge

More

  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 30 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 30 to August 15

Property is also known as

Residence Inn Cleveland Hotel Westlake
Sonesta ES Suites Cleveland
Residence Inn Westlake
Residence Inn Westlake Cleveland
Westlake Residence Inn
Residence Inn By Marriott Cleveland Westlake Hotel Westlake
Residence Inn By Marriott Cleveland Westlake Ohio
Residence Inn Cleveland Westlake Hotel
Sonesta ES Suites Cleveland Westlake Hotel
Residence Inn By Marriott Cleveland Westlake Hotel
Sonesta ES Suites Cleveland Westlake Ohio
Sonesta ES Suites Cleveland Westlake Hotel
Sonesta ES Suites Cleveland Westlake Westlake
Sonesta ES Suites Cleveland Westlake Hotel Westlake

Sonesta ES Suites Cleveland Westlake Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 397 out of 1002 reviews" "
Rating 8 - Good. 258 out of 1002 reviews" "
Rating 6 - Okay. 154 out of 1002 reviews" "
Rating 4 - Poor. 83 out of 1002 reviews" "
Rating 2 - Terrible. 110 out of 1002 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

6/10 Okay

Doug

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Generally, my stay was fine, but the couch in the room was in terrible condition and I refused to sit on it. I tried to upload it for this review but was unable to. Outside the door and the steps leading up to the room were in dire need of painting and repair
Stayed 28 nights in Jul 2024

4/10 Poor

Yvonne

Stayed 1 night in Jun 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room
This place is nothing like it use to be...hardly no dishes and truly not clean...missing towels...and bugs..
Stayed 1 night in Aug 2024

4/10 Poor

TANNER

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

marianne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

4/10 Poor

Matthew

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Meh…
Not enough bedding. Lobby limited availability. Coffee rarely available
Stayed 2 nights in Aug 2024

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large Rooms at a great price
Stayed here as a stop over on our way to Buffalo. Location was great (off the highway and close to eating options). Room was large and although it was a suite, it didn’t have any cups for the in room coffee maker (or any cups, plates, etc). Door was difficult to open and another guest said it was because it was “kicked in” by someone (which was unsettling). We eventually got in the room and it locked ok. Would stay again because of the location.
Stayed 1 night in Jul 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Tallon

Stayed 4 nights in Jul 2024

2/10 Terrible

KELLEEN

Travelled with family
We booked this Suite 3 weeks in advance when we arrived from California we were told we could not check in until 4 PM, we came back at 4 PM and there was a big sign taped to the door saying due to a discrepancy. The lobby is shut down and please call this number… called the number for two hours straight there was no answer whatsoever This is one of the most unprofessional establishments I’ve ever dealt with in my life
Stayed 4 nights in Jul 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I expected more
We had to switch rooms because the first the toilet was clogged and the key card would not work. After changing rooms still had issues with the key card not working much of the time. We had to ask for more towels-not enough for people booked. There was no housekeeping service. Had to take out the trash and make beds ourselves. When more towels needed had to take back the dirty ones to get clean. We needed the sofa bed but had to call for linen and make it ourselves. Had to ask for another pillow. All pillows were extremely flat.
Stayed 5 nights in Jul 2024

2/10 Terrible

Mark

Stayed 2 nights in Jul 2024

6/10 Okay

Joe

Stayed 4 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice Stay
We spent two nights while our own home was under repair, and while not the highest quality place, it was an affordable and comfortable stay. We liked being able to use the kitchen and the outdoor space (pretty little walkways, basketball court). The fireplace didn’t work, but in May we didn’t care. The pool was just being filled for the season. Great location near Crocker Park!
Stayed 2 nights in May 2024

6/10 Okay

Richard

Travelled with family
Disliked: Staff & service, property conditions & facilities
Honest Reviews Only
The exterior had some issues, like rotting looking stairs etc so i was glad we were on the first floor. When i entered the room, the first thing we noticed was all of the pillows and cushions for the sofa and chairs were all over the floor and all of the cabinets and drawers and closet doors etc were all wide open/pulled out drawers. It was really weird. I called the front office but there was no answer-even though I had just left the counter. The room itself is like the pictures just more used and not kept up that nicely. Even the dispensers in the bathroom with shampoo and body wash etc were empty. The King bed only had two horrible pillows..called up to ask for more which you have to drive to get, but they were "out" so we could only get one. They made sure to make you sign a form stating that there were no refunds before issuing a key etc. Under certain circumstances, I might stay there again but for sure my expectations were too high for this place. We stayed 3 nights.
Stayed 3 nights in Jul 2024

6/10 Okay

Todd

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rooms are fine but aging. There are no elevators so if you have mobility issues be sure to get on the ground floor. Workout room very limited. Easy on/off I-90 and close to major dining/shopping area.
Stayed 3 nights in May 2024

10/10 Excellent

Isa

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2024

10/10 Excellent

Said

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A1 service the assistant general manager Ameer was very helpful
Stayed 2 nights in Jun 2024

2/10 Terrible

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Terrible accommodation. Shower malfunction, bed sagged caused back ache, ripped curtain.
Stayed 4 nights in Jun 2024

6/10 Okay

Mohamed

Stayed 1 night in Jun 2024

8/10 Good

Joanne

Liked: Cleanliness
Stayed 4 nights in Jun 2024

2/10 Terrible

Jenny

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights. The amenities described in the listing were not accurate at all. The kitchen was not well equipped it had 2 plates and 2 coffee cups, the caulking around the tub looked like they were trying to cover up mold or mildew, the shampoo conditioner and shower gel dispensers were empty and they left 3 little tiny bottles on the counter, there was only half a roll of TP and no backup roll, the air was not working properly it never got below 77 and the fan ran all night long so I called the front desk and told them they said they would let maintenance know but no one ever came. The area is not well maintained at all. I will not be coming back
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
I arrived very early and it seemed they didn’t go out of their way to attempt to prioritize my check in before the 4pm check in. They did allow me to use the pool, so that helped, but it was too hot to be outside for long.
Stayed 2 nights in Jun 2024