The front desk any time of day was efficient and polite, easily able to point us to local recommendations or get checkin/out processed. Likewise, staff at the restaurant was brilliant- patient with two shy, indecisive kiddos, and monitored drinks and check for maximum efficiency. We loved all the staff we met.
For the price-per-night, we have concerns that only one elevator was working our whole stay, and one night both were down, thankfully not the day we were checking out and carrying luggage.
Combined with the in-room Keurig type beverage maker not being clean (and running it without a pod produced darkly off-color water full of loose coffee grounds) our suspicions point to higher management not giving staff realistic time per task, or proper repair funding to meet ADA needs, to maintain expectations of the 3-star rating.