6/10 Okay
Debra Claire, Jacksonville
21 Oct 2024
Liked: Cleanliness, property conditions & facilities
It was nice, but the room details, when I was making reservations, were misleading. Some rooms showed non-smoking and some didn't, leading you to believe that the rooms not titled non-smoking were smoking rooms. They are not, I get informed 24 hours before I arrive that I have a non-smoking room. It actually said that I requested it. I'm a smoker, I would have chosen someplace else to stay if I had known. Then, I get to the room and find no ice bucket to get ice from the machine. I mention it and am told that it will be corrected. Next morning, still no bucket, I have to go out to the machine each time I need ice in my cup. I go to the front desk again and was told that she would check with housekeeping and they would bring it to my room. Never happened. As a matter of fact, housekeeping only came to the room to clean on Sunday, and I left Monday morning. The pool and spa was closed. Overall, it wasn't the worst I've seen, but certainly makes me think twice about going to this hotel in the future.
Debra Claire
Stayed 3 nights in Oct 2024