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Best Western Plus Hanes Mall Hotel

2.5 star property
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Best Western Plus Hanes Mall Hotel

Exterior
Standard Room, 1 King Bed, Non Smoking, Jetted Tub
Outdoor pool
Reception
Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Parking included
  • Breakfast included
  • Housekeeping

Explore the area

Map
3330 Silas Creek Pkwy, Winston-Salem, NC, 27103
  • Hanes Mall
    ‪3 min walk‬
  • Novant Health Medical Park Hospital
    ‪11 min walk‬
  • Novant Health Forsyth Medical Center
    ‪12 min walk‬
  • Winston-Salem, NC (INT-Smith Reynolds)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Comfort Suites Hanes Mall

Pool
Breakfast included
Parking included
Free WiFi
4.4 out of 5, Excellent, (1002)
The price is NZ$197
for 1 room
includes taxes & fees
12 Feb - 13 Feb
Comfort Suites Hanes Mall

About the area

Winston-Salem

With a stay at Best Western Plus Hanes Mall Hotel in Winston-Salem, you'll be a 3-minute walk from Hanes Mall and within a 5-minute drive of Wake Forest University Baptist Medical Center. .This hotel is 5.4 mi (8.7 km) from Lawrence Joel Veterans Memorial Coliseum and 5.4 mi (8.7 km) from Wake Forest University.

What's nearby

  • Hanes Mall - 3 min walk
  • Novant Health Forsyth Medical Center - 12 min walk
  • Wake Forest University Baptist Medical Center - 4 min drive
  • Benton Convention Center - 6 min drive
  • Wake Forest University - 10 min drive

Getting around

  • High Point Station - 25 min drive
  • Piedmont Triad Intl. Airport (GSO) - 31 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Chipotle Mexican Grill - ‬9 min walk
  • ‪Texas Roadhouse - ‬9 min walk
  • ‪Golden Corral - ‬11 min walk
  • ‪Dave & Buster's - ‬5 min walk

About this property

Best Western Plus Hanes Mall Hotel

Hotel with free breakfast, a short walk to Hanes Mall
Best Western Plus Hanes Mall Hotel offers 130 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 130 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, a banquet hall, and a vending machine.
Grab a bite from the grocery/convenience store serving guests of Best Western Plus Hanes Mall Hotel. A complimentary full breakfast is included.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Guests are offered a complimentary full breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Free full breakfast

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 91
  • Pool hoist on site
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Separate sitting area
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Hanes Mall
Best Western Mall
Best Western Plus Hanes Mall
Best Western Plus Hanes Mall Winston-Salem
Best Western Plus Hanes Mall Hotel Hotel
Best Western Plus Hanes Mall Hotel Winston-Salem
Hanes Hotel
Hanes Mall Hotel
Best Western Plus Hanes Mall Hotel Hotel Winston-Salem

Best Western Plus Hanes Mall Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 391 out of 1005 reviews" "
Rating 8 - Good. 295 out of 1005 reviews" "
Rating 6 - Okay. 147 out of 1005 reviews" "
Rating 4 - Poor. 85 out of 1005 reviews" "
Rating 2 - Terrible. 87 out of 1005 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff.
Visiting my college age daughter, so we stayed close to her. The hotel was across the street from the hospital but we did not hear any ambulance sirens or things like that. The parking lot was small with over flow parking on gravel. A tractor trailer took up most of the spaces. Close to the mall and a variety of places to eat. Our room was very clean and quiet. My mother slept greatbut I thought the beds were too firm. Staff was very nice and the breakfast was also good. Would recommend.
Stayed 1 night in Oct 2024

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, property conditions & facilities
The hotel is in need of an overhaul. Several places in the ceiling were leaking and water puddling up on the carpet. Carpet on the rooms were ripped. We requested a room change after the first night because the facet in the shower would not shutoff. No hot water. Had to kill several bugs on the floor. This was a terrible experience. Would not recommend this hotel to anyone.
Stayed 3 nights in Oct 2024

8/10 Good

April

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Ajaah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was excellent and the staff was amazing and very polite the only thing I is when I got in the shower it wouldn’t turn off it was stuck and I had to call the front desk other than that my stay was great
Stayed 1 night in Oct 2024

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Great place.
Stayed 1 night in Oct 2024

10/10 Excellent

Diane

Stayed 2 nights in Sep 2024

6/10 Okay

Jenne

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
There was very little parking in the lower area that was well lit. There was plenty of parking around back but the weeds were grown up and it did not look well maintained. We also had a problem checking in. They told us our reservation was canceled and that they did not have rooms for us when we arrived.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tewayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Ophelia

the property didn't call me until 2:00 on the Oct.17,24 to tell me that they don't have HOT WATER and had HOT water for three days. They said that could not say when they would have hot water.They have been working on is for three days and still have no hot water.They said that I could go to another property and they would not charge me.But my bank told me that you tried to charge my credit card twice so they close my card.But I was told by Best western that I would not be charger.I have to wait for my new card for my bank
Stayed 3 nights in Oct 2024

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain views
Very scenic!
Stayed 1 night in Aug 2024

10/10 Excellent

Amanda

Stayed 2 nights in Oct 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Stayed 1 night in Sep 2024

10/10 Excellent

Elven

Stayed 1 night in Sep 2024

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Won't be back
Loosley carpeted hallways are a MAJOR TRIPPING HAZARD!!! Thay should be replaced IMMEDIATELY!
Stayed 1 night in Oct 2024

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Regretful stay
The room had a dirty tub and a leaky faucet. I brought this to the attention of the person at the desk and she said that she would notify the manager and he would contact me. They would not switch the room and never came up to clean. They have not honored a refund.
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible musty moldy smell in many rooms due to a long standing leak that has not been maintained or properly repaired. The room furniture looks like it was pulled out of the trash. The parking lot looks like an abandoned lot and is in disarray. Overall a very poorly maintained property. Best western should pull its brand terrible representation. This hotel is a never again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tina

Travelled with family
Not much parking
Stayed 2 nights in Sep 2024

2/10 Terrible

Sacha, Falmouth

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Horrible.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ware

Stayed 1 night in Sep 2024

6/10 Okay

Rick

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay somewhere else
Rooms were pretty gross. Bad smell. Water was continuously running in the bath tubs. Front desk told me ‘yeah, we can’t do anything about it. The whole hotel has a problem with plumbing right now.
Stayed 1 night in Sep 2024

6/10 Okay

Margaret

Winston-Salem 3-night Stay
It was a comfortable, safe-feeling place to stay, with a good breakfast. I was on the 4th floor and it was noisy, late at night in the hallway. Do not disturb means housekeeping access. Only one cockroach greeted me in the bathroom one morning.
Stayed 3 nights in Sep 2024