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Quality Inn & Suites Hanes Mall

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Quality Inn & Suites Hanes Mall

Seasonal outdoor pool
Lobby
Seasonal outdoor pool
Desk, blackout curtains, iron/ironing board, free WiFi
Lobby

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Breakfast included
  • Housekeeping
  • Air conditioning

Explore the area

Map
2008 S Hawthorne Rd, Winston-Salem, NC, 27103
  • Novant Health Forsyth Medical Center
    5 min walk
  • Hanes Mall
    10 min walk
  • Wake Forest University Baptist Medical Center
    4 min drive
  • Winston-Salem, NC (INT-Smith Reynolds)
    12 min drive

Room options

View all photos for Accessible Room, 1 King Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Accessible Room, 1 King Bed, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, 2 Double Beds, Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Single Room, 2 Double Beds, Smoking

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Smoking (Upgrade)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking (Upgrade)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Sleep Inn Hanes Mall

Breakfast included
Pet-friendly
Parking included
Free WiFi
3.9 out of 5, Good, (1003)
The price is NZ$143
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Sleep Inn Hanes Mall

About the area

Winston-Salem

With a stay at Quality Inn & Suites Hanes Mall, you'll be centrally located in Winston-Salem, within a 10-minute walk of Novant Health Forsyth Medical Center and Hanes Mall. .This hotel is 2.1 mi (3.4 km) from Wake Forest University Baptist Medical Center and 3 mi (4.8 km) from Truist Stadium.

What's nearby

  • Novant Health Forsyth Medical Center - 5 min walk
  • Hanes Mall - 10 min walk
  • Wake Forest University Baptist Medical Center - 4 min drive
  • Benton Convention Center - 7 min drive
  • Wake Forest University - 9 min drive

Getting around

  • High Point Station - 26 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 81 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Chipotle Mexican Grill - ‬16 min walk
  • ‪Texas Roadhouse - ‬17 min walk
  • ‪Golden Corral - ‬19 min walk
  • ‪Dave & Buster's - ‬13 min walk

About this property

Quality Inn & Suites Hanes Mall

Hotel with free breakfast, a quick walk to Novant Health Forsyth Medical Center
Quality Inn & Suites Hanes Mall offers 146 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Winston-Salem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 146 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless internet access, a picnic area, and a banquet hall.
A complimentary self-serve breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.
A complimentary self-serve breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-service breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends

Things to do

  • Seasonal outdoor pool

Family friendly

  • Microwave
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Banquet hall
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Business services

  • Business centre
  • Meeting rooms - 3

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The seasonal pool will be open from May 26 to September 04

Property is also known as

Quality Inn Winston Salem
Quality Winston Salem
Winston Salem Quality Inn
Quality Inn Hanes Mall Winston-Salem
Quality Inn Hanes Mall
Quality Hanes Mall Winston-Salem
Quality Hanes Mall
Quality Inn Suites Winston Salem
Quality Inn Suites Hanes Mall
Quality & Suites Hanes Mall
Quality Inn & Suites Hanes Mall Hotel
Quality Inn & Suites Hanes Mall Winston-Salem
Quality Inn & Suites Hanes Mall Hotel Winston-Salem

Quality Inn & Suites Hanes Mall Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 256 out of 1002 reviews" "
Rating 8 - Good. 327 out of 1002 reviews" "
Rating 6 - Okay. 177 out of 1002 reviews" "
Rating 4 - Poor. 112 out of 1002 reviews" "
Rating 2 - Terrible. 130 out of 1002 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Misty, Winston Salem

Disliked: Cleanliness
Stayed 6 nights in Aug 2024

4/10 Poor

Shanice

Stayed 1 night in Aug 2024

6/10 Okay

Elise

Business traveller, Travelled with partner
Liked: Staff & service
It’s about what you expect for what you pay. Musty in the room, door hard to unlock and had to beg for more clean towels. They have a no food rule from breakfast. Like NO removing anything from the breakfast area including the coffee you’re drinking. You can’t grab breakfast to eat on the run.
Stayed 3 nights in Jul 2024

4/10 Poor

Brigitte

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quality Inn is always my first choice when choosing an hotel. I was very disappointed. I reserved a non-smoking room which smelled like smoke. The vents in the bathroom were rusted and the walls were dirty. The soap holder in the shower had soap stuck to it which means that the shower hadn’t been cleaned properly. There was no hot breakfast - I was very disappointed by what was offered. After I bit into a stale muffin, I wasn’t interested in eating anything else they offered for breakfast, which wasn’t much. I will say that the guy at the front desk was very friendly and the bed was comfortable.
Stayed 1 night in Aug 2024

6/10 Okay

Li

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room itself was pretty nice, besides the access to TV and you had to slam the door for it to shut all the way. The hotel was also very close to everything which was really convenient. However, we booked the hotel thinking we would have a pool and gym but both were closed, which was disappointing and the breakfast options were pretty minimal.
Stayed 1 night in Aug 2024

4/10 Poor

Burl

Disliked: Property conditions & facilities
The property was dated and not well lighted. Person at the front desk was not very fluent in English. There was no hot water to shower the next morning. I would not stay at this location again.
Stayed 1 night in Aug 2024

10/10 Excellent

Aniya

Travelled with partner
Liked: Cleanliness, staff & service
Everything was decent for pricing!
Stayed 2 nights in Aug 2024

4/10 Poor

Virginia

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were very professional and helpful but the accommodations were poor including broken bathroom doorknob, electrical outlet taped in place, poor A/C cooling, smelly room, and TV did not work despite following written instructions
Stayed 2 nights in Aug 2024

6/10 Okay

Dustin

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Nathaniel, Ft Myers

Liked: Cleanliness
Stayed 1 night in Aug 2024

2/10 Terrible

joyce

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
this property was the worst i ever seen i been try to contact you to talk to some one but its impossible you made it that way i going to try a lawyer and see what i can do to get refund the room did not look like the pictures and i believe you guys new that i have picture and i want to send them to you but you made that impossible also i going put them on the internet and show people what you have don i'll also have a friend on good morning america and i will reach out to them and see if they can show the world about what you do to people, ill keep trying until some one will here me . i try call you and you are impossible to reach. i will never use you again joyce lomax at jazza1149@att.net.
Stayed 4 nights in Jul 2024

10/10 Excellent

Will

Liked: Cleanliness, staff & service, room comfort
Awesome customer service!
Stayed 2 nights in Aug 2024

6/10 Okay

Zahra

Decent hotel
Stayed 2 nights in Aug 2024

6/10 Okay

Michele

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ac Loud room room smell of smoke informed front desk did as if we wanted another room
Stayed 1 night in Aug 2024

2/10 Terrible

rachel

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures that are advertised is not what you’re walking into.. there was rust and mold in the bathtub and around the toilet, the walls were dirty, finger prints and toothpaste splats all over mirrors . There was an Odor that the bedsheets and towels had as if they were just washed in water. They have the coffee maker inside the bathroom on top of the sink which is very unsanitary. There was many drug addicts in the area doing activities that made me feel unsafe. Staff was not welcoming at all ! I cut my stay short due to this inconvenience. I don’t think this is fair and I feel as you guys should post the accuracy of the hotel we are spending money on. I am highly disappointed and will think twice before booking through Expedia again!
Stayed 2 nights in Aug 2024

4/10 Poor

Matthew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I will begin by saying that the staff that helped me were EXCEEDINGLY kind to me. Caring, compassionate, professional. The night staff, the morning staff, the maintenance staff -all of them were wonderful people. And all of the cons I am about to list have nothing to do with them. I hope the multiple, dark, large stains on the carpet were chew not blood. But then I hope the dark smears along both sides of the mattress pad were blood not feces (I’m sorry, I’m not making this up). The curtains had LOT of holes. Moths? Cigarettes? Not sure, but there were a lot of them in the mornings. There are tons of burns in the carpet. Burns on the dresser. A circular burn on a bedside table that sure looks like the size of a pipe that got too hot (circular, about a nickel in diameter). There were dark hand prints on the bathroom walls where the fingers had been drug down the walls. Faded but very clear. And multiple. The tv didn’t work. They provided instructions which helped, but I needed a passcode they didn’t provide. I was there for my 40 year old wife’s failed cancer surgery, so I didn’t have the time, energy or heart to bring this up to the staff over the two nights I was there. I was too mentally and emotionally blitzed to care the first night, but it was so un-ignorable the second night. I checked out early because my wife was sent home early, but I don’t think I would’ve stayed anyway. But 1 last time -I cannot emphasize enough how kind the staff was to me.
Stayed 3 nights in Jul 2024

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible. As soon as we walked in the room we noticed the big stains on the floor. The bed sheets and skirts around the bed were dirty. Looked like boogers. Tv didn’t work, door didn’t close properly. Roache’s, sketchy people walking around, we felt very unsafe. Very dirty grounds. The ratings and pictures were completely false.
Stayed 2 nights in Jul 2024

6/10 Okay

Abigail

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
They said they couldn't provide more towels for pool 😒
Stayed 3 nights in Jul 2024

10/10 Excellent

Natalie

Stayed 1 night in Jul 2024

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it!
We stayed for 4 days and was a bad area to stay. Looked like someone overdosed on fentanyl a couple doors from us, shady people everywhere. The pool had a light with cord hanging on deck which is dangerous. Our room was ok, except the frig did not work but got a different one, the toilet was running every night and the shower was clogged so it was disgusting taking a shower. We will never stay here again, thanks but no thanks!
Stayed 4 nights in Jul 2024

2/10 Terrible

Lee

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a handicap room that they told me there were none and had to go to 2nd floor.I booked the room due to being at hospital at 6:45 appontment I asked for a 5 o clock wake up and did not get it I had prepaid for my room on the 11th and thhey had me put up a $100 deposit which I have not seen a dime of this was one of the worst motel expreiances I hAVE EVER HAD WILL NEVER BOOK THERE AGIN EVEN THOUGH i HAVE MANY APPONTMENTS AT THE CANCER CENTER
Stayed 1 night in Jul 2024

10/10 Excellent

Shinho

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Estephanie

Stayed 4 nights in Jul 2024

4/10 Poor

Joe

Travelled with family
Disliked: Amenities, property conditions & facilities
No water pressure shower sucked
Stayed 3 nights in Jul 2024

10/10 Excellent

Shonte

Stayed 2 nights in May 2024