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The Chester Grosvenor

5.0 star property

Photo gallery for The Chester Grosvenor

Exterior
Executive Room
2 restaurants, breakfast served
Suite
2 restaurants, breakfast served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Bar
  • 24/7 front desk

Explore the area

Map
Eastgate Street, Chester, England, CH1 1LT
  • Chester Cathedral
    ‪2 min walk‬
  • Chester City Walls
    ‪7 min walk‬
  • Chester Racecourse
    ‪9 min walk‬
  • Manchester (MAN)
    ‪47 min drive‬

Room options

View all photos for Suite

Suite

Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room

Executive Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hotel Indigo Chester by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.8 out of 5, Exceptional, (1046)
The price is NZ$282
for 1 room
includes taxes & fees
11 Apr - 12 Apr
Hotel Indigo Chester by IHG

About the area

Chester

A stay at The Chester Grosvenor places you in the heart of Chester, within a 10-minute walk of Chester City Walls and Chester Racecourse. .This luxury hotel is 3.5 mi (5.7 km) from Chester Zoo and 6.9 mi (11.1 km) from Cheshire Oaks Designer Outlet.

What's nearby

  • Chester Cathedral - 2 min walk - 0.2 km
  • Chester City Walls - 7 min walk - 0.6 km
  • Chester Racecourse - 9 min walk - 0.8 km
  • University of Chester - 14 min walk - 1.2 km
  • Chester Zoo - 7 min drive - 5.7 km

Getting around

  • Chester Station - 13 min walk
  • Manchester Airport (MAN) - 47 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Muffin Break - ‬1 min walk
  • ‪Caffè Nero - ‬1 min walk
  • ‪Panda Mami - ‬4 min walk

About this property

The Chester Grosvenor

Luxury hotel with 2 restaurants and a full-service spa
The Chester Grosvenor offers 80 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 80 individually decorated guestrooms, featuring minibars and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Simon Radley Fine Dining, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily.
Featured amenities include limo/town car service, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary continental breakfast each morning.
Simon Radley Fine Dining - This fine-dining restaurant serves dinner only. 1-star Michelin rating.
La Brasserie - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
The Arkle Bar and Lounge - This restaurant serves lunch only. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Onsite parking available only on request
  • Parking on site (GBP 10 per night)
  • Secured, covered valet parking on site (GBP 25 per night)

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • La Brasserie
  • Simon Radley Fine Dining
  • The Arkle Bar and Lounge

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Cot (surcharge)
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:
  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.0 per night
Cribs (infant beds) are available for GBP 17.5 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: GBP 10.00 per night
  • Covered valet parking fee: GBP 25.00 per night
  • Crib (infant bed) fee: GBP 17.5 per stay
  • Rollaway bed fee: GBP 35.0 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Chester Grosvenor
Chester Grosvenor Hotel
Grosvenor Chester
The Chester Grosvenor Hotel Chester
The Chester Grosvenor Hotel
The Chester Grosvenor Chester
The Chester Grosvenor Hotel Chester

The Chester Grosvenor Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 771 out of 1057 reviews
Rating 8 - Good. 189 out of 1057 reviews
Rating 6 - Okay. 63 out of 1057 reviews
Rating 4 - Poor. 18 out of 1057 reviews
Rating 2 - Terrible. 16 out of 1057 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Martyn

Travelled with partner
Liked: Cleanliness
Sadly, this property is starting to look tired back stage – nice in the reception, brasserie etc, but the bedrooms could do with an upgrade. Heating in our system was so noisy we turned it off, but then woke up in the middle of the night with the room temp at 24C (even in December!) Staff were mixed. Some like the front doorman, or the waiter in the brasseries (a local lad from the Wirral) were warm and friendly. Many though were curt at best and didn't look overly enamoured with their job. Quite a few struggled with their English, which is not exactly helpful in the hospitality industry. We have stayed a few times over the years and it is a grand hotel, but it is starting to lose its lustre. We had a good time, (partly because we made sure we were going to), next time in Chester we will probably stay in another nice hotel. Food in the Brasserie was only average.
Stayed 1 night in Dec 2024

8/10 Good

Annette

Stayed 1 night in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Nigel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the attention to detail superb
Stayed 1 night in Dec 2024

10/10 Excellent

Manjit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, lovely location in centre of Chester, lovely staff, lovely spa and lovely breakfast!!!
Stayed 1 night in Dec 2024

10/10 Excellent

Liz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Chester
Very nice comfortable hotel in superb location. Excellent room and service.
Stayed 1 night in Dec 2024

8/10 Good

Sheila

Travelled with partner
Lovely hotel with superb location and beautiful Christmas decorations. Thought the festive menu in the Brasserie was way overpriced
Stayed 2 nights in Dec 2024

10/10 Excellent

Teresa

Stayed 3 nights in Dec 2024

10/10 Excellent

Joanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Nicola

Stayed 2 nights in Dec 2024

10/10 Excellent

VAL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEEDS UPDATING
GETS QUITE WARM IN ROOM AND CANNOT OPEN THE WINDOWS. ROOMS DATED BUT VERY COMFORTABLE. HAD A LOVELY STAY MRS VAL DARCY
Stayed 4 nights in Dec 2024

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

ALASTAIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escape from the kids
Weve had an excellent stay, nothing was ever too much trouble, excellent staff, room was excellent excellent breakfast
Stayed 2 nights in Dec 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Cristiano

Stayed 1 night in Nov 2024

10/10 Excellent

Gwen

Liked: Staff & service, amenities, property conditions & facilities
The staff were the jewel in this crown . Friendly, professional and attentive to detail
Stayed 1 night in Dec 2024

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas at The Grosvenor Chester
Beautiful hotel and staff just perfect. Christmas decorations very dpecial
Stayed 1 night in Dec 2024

10/10 Excellent

William, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived quite late for a one-night stay, but the experience was truly memorable thanks to the exceptional staff. From the evening check-in to the morning team, everyone was incredibly friendly and welcoming—it’s clear they are well-trained and dedicated to providing top-notch service. I was pleasantly surprised to be upgraded to a stunning suite that made my visit all the more special. The only minor hiccup? The half bottle of wine from the mini bar was priced at £22, which felt a bit steep for what it was. Overall, though, my stay was fantastic, and Chester is fortunate to have such a gem as the Grosvenor!
Stayed 1 night in Dec 2024

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I treated my husband to a night at the Chester Grosvenor for his birthday, and what a special night it was. Check in was smooth, and I was pleasantly surprised to be told continental breakfast was included in my rate (I had forgotten), or you can upgrade to a full cooked for around £12pp. The room was large, with a huge bed and a nice large clean bathroom. Our meal in La Brasserie was just delightful, my husband is still raving about the pig cheeks starter, the venison main he had, and the artisan cheeses to finish off with. Our first time to have a bottle of Lebanese wine too! All very nice. We finished off with a night cap at the bar. The hotel was decked out all Christmassy as our stay was end of November and it looked so pretty. All the staff are so friendly and like to have a joke with you. We will definitely be back here.
The hotel foyer
La Brasserie main
La Brasserie starter
Stayed 1 night in Nov 2024

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas short break
Another lovely stay at The Chester Grosvenor. We had a complimentary upgrade to an executive room which was a nice surprise. Staff helpful and polite. Good breakfast, we chose the continental breakfast this time but had a full breakfast the last time that we stayed. Beautifully decorated for Christmas. We hope to return again.
Stayed 1 night in Nov 2024