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El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

14 outdoor pools
Boating
Beach bar
Exterior
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Free airport shuttle
  • On private beach
  • Pool
  • All-inclusive
  • Bar
  • Housekeeping

Explore the area

Map
Playa del Carmen, QROO
  • Playa Paraiso Golf Course
    7 min drive
  • Kampai
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    24 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    31 min drive

Room options

View all photos for BEACHFRONT CASITA SUITE

Free minibar, in-room safe, desk, laptop workspace

BEACHFRONT CASITA SUITE

  • 66 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for PRIVATE POOL CASITA SUITE

PRIVATE POOL CASITA SUITE

PRIVATE POOL CASITA SUITE

  • 78 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP CASITA SUITE

SWIM UP CASITA SUITE

SWIM UP CASITA SUITE

  • 62 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for PRESIDENTIAL CASITA SUITE

PRESIDENTIAL CASITA SUITE

PRESIDENTIAL CASITA SUITE

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

  • 78 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for CASITA SUITE

CASITA SUITE

CASITA SUITE

  • 66 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

El Dorado Royale, Catamarán, Cenote & More Inclusive

Pool
All-inclusive
Free airport shuttle
Parking included
4.3 out of 5, Excellent, (264)
The price is NZ$1,235
for 1 room
includes taxes & fees
5 Jan - 6 Jan
El Dorado Royale, Catamarán, Cenote & More Inclusive

About the area

Playa del Carmen

Located in Playa del Carmen, El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive is within a 10-minute drive of Playa Paraiso Golf Course and Dr. Alfredo Barrera Marin Botanical Garden. .This all-inclusive hotel is 3.6 mi (5.9 km) from Nicklaus Design Golf Course and 4.4 mi (7.1 km) from Paradise Beach.

What's nearby

  • Playa Paraiso Golf Course - 7 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 8 min drive
  • Paradise Beach - 9 min drive
  • Puerto Morelos Town Square - 14 min drive
  • Maroma Beach - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬11 min drive
  • ‪El Mar y Tierra - ‬8 min drive
  • ‪Limon y Sal - ‬10 min drive
  • ‪Don Miquel - ‬8 min drive

About this property

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

Adults-only beachfront hotel with 14 outdoor pools
El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive offers 203 air-conditioned accommodations with indoor private spa tubs and free minibar items. 30-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and safes. Housekeeping is offered daily and change of bedsheets can be requested.

14 outdoor swimming pools are on site along with a private beach.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 203 air-conditioned rooms featuring indoor private spa tubs and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms with shower/tub combinations feature jetted bathtubs and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 14 outdoor swimming pools, you can spend some time at the private beach.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the hotel's many dining establishments, which include 4 restaurants and a coffee shop/cafe. Wind down with a drink at one of the 2 bars/lounges or 2 beach bars.

Featured amenities include complimentary wired internet access and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).
El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive has 4 restaurants on site.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Free secured, uncovered valet parking on site
  • Free 24-hour return airport shuttle
  • Airport shuttle on request

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 2 beach bars and 2 bars/lounges

Things to do

  • 14 outdoor pools
  • Full-service spa

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Daily housekeeping

Outdoors

  • Dock
  • Garden
  • Private beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Tile flooring in public areas

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Hairdryer
  • Jetted bath
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 30-inch smart TV
  • TV channels

Food and drink

  • Free minibar

More

  • Desk
  • Laptop-friendly workspace
  • Mobile key entry
  • Private indoor hot tub
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
You will be asked to provide the property with a copy of your passport after booking

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

El Dorado Casitas Royale Karisma
El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
El Dorado Casitas Royale Karisma Playa del Carmen
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 36 out of 64 reviews" "
Rating 8 - Good. 15 out of 64 reviews" "
Rating 6 - Okay. 4 out of 64 reviews" "
Rating 4 - Poor. 4 out of 64 reviews" "
Rating 2 - Terrible. 5 out of 64 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

makyla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was such an amazing vibe. The staff did so amazing at helping us, and takinf care of any of our concerns.
Stayed 8 nights in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service by the employees was excellent
Stayed 3 nights in Aug 2024

2/10 Terrible

Prashant

Disliked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Dawn, Bella Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Eustorjio

Liked: Cleanliness, staff & service, property conditions & facilities
First trip out and it everyone was overly nice and happy to help. The area was amazing
Stayed 2 nights in Sep 2024

8/10 Good

Javiera

Stayed 3 nights in Aug 2024

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food choices were not the best , regular staff was awesome (Juan was exceptional) concierge was terrible, lied and didnt know what they were doing.
Stayed 1 night in Aug 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time, staying at El Dorado, Casitas, and it did not disappoint. The grounds are immaculately maintained, and it is a huge property, so that is saying something. The room was everything as described – swim out was wonderful. The dining options were plentiful. The golf cart service to get you to and from your room due to the Was very helpful. The beach is very large, but very well-kept. The saltwater pool by the ocean was very very nice. The inclusive transportation to and from the airport saved a lot of time. The excursions that were offered as part of the more inclusive package were excellent. If there was one thing that I would say could use a slight improvement is if you are looking to purchase any souvenirs, the selection at their gift shops was a little light. I would highly recommend this resort to anyone, and look forward to returning soon.
Stayed 3 nights in Aug 2024

10/10 Excellent

Shane Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. All of them. Every one of them.
Stayed 5 nights in Aug 2024

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the Casita concept. Each group was like a small village with it's own pool with swim up bar and it's own personal concierge to aid you with reservations to excursions. The property is quite large but they have a great system of large golf cart shuttles running every 10 to 15 minutes to take you anywhere you need. The staff was extremely pleasant and helpful. We will be back.
Stayed 5 nights in Jul 2024

4/10 Poor

Edward

Liked: Property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

2/10 Terrible

Alexander

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I will not be going back to this resort. The female chef in the health bar was rude. I found many other members of the hotel staff to be rude and inconsiderate. I received a hamburger from room service that was bitten in to, they tried to serve me an omelet with raw egg at cocotail. I complained to multiple staff members during my trip and nothing happened our toilet broke, we had no hot water for 3 days. The shuttle service was a joke. This place dropped the ball in multiple areas and i felt like i made a mistake by spending my hard earned money with them. Please dont make the same mistake stay far away from this place.
Stayed 4 nights in Jul 2024

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

CHRISTIAN, Montgomery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and did everything they could to meet your needs and expectations. The property and grounds were well maintained. The food was better than average for an all-inclusive resort. It was a very relaxing, peaceful, and tranquil vacation. I would definitely return again.
Stayed 6 nights in Jul 2024

10/10 Excellent

Rachael, Wichita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely beautiful
Stayed 4 nights in Jul 2024

8/10 Good

Erika Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Aside from the shops closing due to the hurricane and a few communication issues with not knowing when we could leave our room again after the hurricane had passed it was a good stay.
Stayed 6 nights in Jun 2024

6/10 Okay

Baldev

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Alanny

Stayed 4 nights in Jun 2024

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have been here many times, we love it each time we go back!
Stayed 5 nights in Jun 2024

10/10 Excellent

Terry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved all of the options at El Dorado Casitas Royale! It never felt crowded like most reaorts. There were so many pools, that there was never more that 10 people in the pool at a time. Food was excelent. Service was incredible! We can't wait to come again!
Stayed 4 nights in Jun 2024

4/10 Poor

Pilar

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It is pretty but..Too much walking, no snacks for the afternoon.. only restaurants and are far away. The golf karts take a very long time to pass. Food is not very good, only breakfast that is very good.
Stayed 4 nights in May 2024

2/10 Terrible

jessica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was rude, and inconvenienced, wait times for the shuttle were over an hour. Because it was my birthday they offered to make up for the arrival surprise that was paid for and not fulfilled. When booking, they FALSELY advertised that Casitas residents get a personal butler. Not once did anyone show up unless we called even during the day. Also, when we called, they would hang up on us. When we raised our concerns the concierge promised us a complimentary bottle of wine for our reversed romantic dinner to make it up to us. I speak fluent Spanish so i did not misunderstand. The restaurant staff did not know AT ALL what was promised to us and they tried to force us to sign for a tip while also blindsiding us with a $400 bottle of wine that is actually worth only $70 without telling us. We spent over $400 USD tipping the staff during our stay. We spoke with the concierge, manager, and restaurant staff and no one acknowledged any of our complaints. Furthermore, my wife was not shown any respect by the managerial/concierge staff and they continually ignored her because is an American Woman and I am a Hispanic Man so they ignored her, and disrespected her over and over again. the lace is just for weddings but not for a nice 5 star resort.
Stayed 4 nights in May 2024

10/10 Excellent

Cassidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You owe it to yourself to stay here!!
This is without a doubt my favorite hotel in the world. The staff is so friendly. The grounds are stunning. The services are phenomenal. The spa is 10/10. I’ve never ever had a bad meal here. You owe it to yourself to come back here- I will! This is my third time and it only gets better every time.
Stayed 4 nights in May 2024

4/10 Poor

Stephen

Stayed 1 night in May 2024