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TRS Yucatan Hotel - Adults Only - All Inclusive

5.0 star property

Photo gallery for TRS Yucatan Hotel - Adults Only - All Inclusive

Private beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools, pool umbrellas, pool loungers
Lobby
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • On private beach
  • Bar
  • Hot tub
  • All-inclusive
  • Breakfast included

Explore the area

Map
Ctra Chetumal-Puerto Juarez Km, 256-100, Municipio Solidaridad, Kantenah, QROO, 77710
  • Cenote Azul
    ‪5 min drive‬
  • Xpu-ha Beach
    ‪6 min drive‬
  • Akumal Ecological Center
    ‪10 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪29 min drive‬

Room options

View all photos for Junior Suite single use Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite single use Garden View

  • 60 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Romance Bungalow Single use by the lake

Minibar, in-room safe, desk, blackout curtains

Romance Bungalow Single use by the lake

  • 67 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite Private Pool Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite Private Pool Garden View

  • 73 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View

  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View

  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Romance Bungalow by the lake

Minibar, in-room safe, desk, blackout curtains

Romance Bungalow by the lake

  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Jacuzzi Terrace Poolside

Junior Suite Jacuzzi Terrace Poolside

Junior Suite Jacuzzi Terrace Poolside

  • 60 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside

Junior Suite Poolside

  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite Private Pool Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Private Pool Garden View

  • 120 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

  • 75 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite Private Pool Poolside

Minibar, in-room safe, desk, blackout curtains

Junior Suite Private Pool Poolside

  • 73 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Poolside

Minibar, in-room safe, desk, blackout curtains

Suite Poolside

  • 75 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite Jacuzzi Terrace Poolside

Minibar, in-room safe, desk, blackout curtains

Suite Jacuzzi Terrace Poolside

  • 75 sq m
  • Sleeps 2
  • 1 Twin Bed

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Exterior

Unico Hotel Riviera Maya - Adults Only - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Parking included
4.5 out of 5, Wonderful, (770)
The price is NZ$1,162
for 1 room
includes taxes & fees
2 Mar - 3 Mar
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About the area

Kantenah

With a stay at TRS Yucatan Hotel - Adults Only - All Inclusive in Kantenah, you'll be 6.5 mi (10.5 km) from Akumal Beach and 12.3 mi (19.8 km) from Xel-Há Park. .This all-inclusive property is 6.3 mi (10.1 km) from Puerto Aventuras Marina and 7.5 mi (12.1 km) from Half Moon Bay.

What's nearby

  • Cenote Azul - 5 min drive
  • Akumal Beach - 11 min drive
  • Yal-ku Lagoon - 15 min drive
  • Xel-Há Park - 15 min drive
  • Half Moon Bay - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬2 min walk
  • ‪Guacamayas Bar - ‬4 min drive
  • ‪Mezcal Lobby Bar - ‬6 min drive
  • ‪Beach Bbq - ‬3 min drive
  • ‪Lobby Bar White Sand - ‬5 min walk

About this property

TRS Yucatan Hotel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 454 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private furnished balconies. 55-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Argentinean cuisine at El Gaucho, one of the property's 14 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 20 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, express check-in, and express check-out. Event facilities at this property consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
El Gaucho - This steakhouse specializes in Argentinean cuisine. Guests can enjoy drinks at the bar.
Tentazione - This theme restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
La Boheme - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Helios - This restaurant specializes in Mediterranean cuisine. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 14 restaurants and 1 coffee shop/cafe
  • 20 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • El Gaucho
  • Tentazione
  • La Boheme
  • Helios

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Lifeguards on-site
  • Mini golf
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Segway hire/tours
  • Shopping
  • A hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Handrails in stairwells
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Games
  • Mosquito nets

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu

Bathroom

  • Bathrobes
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • TV channels
  • iPod dock
  • Films for purchase
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Facilities fee: USD 35 per person, per day and includes use of: sauna; spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool or hot tub
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palladium Yucatan Royal Suites
Royal Suites Palladium Yucatan
Royal Suites Yucatan Palladium Kantenah
Royal Suites Yucatan Palladium Resort
Royal Suites Yucatan Palladium Resort Kantenah
Royal Suites Yucatan Adults All Inclusive Kantenah
Royal Suites Yucatan Adults Kantenah
Royal Suites Yucatan Adults All Inclusive
Royal Suites Yucatan Adults
The Royal Suites Yucatan
TRS Yucatan Hotel Adults All Inclusive Kantenah
TRS Yucatan Hotel Adults All Inclusive
TRS Yucatan Adults All Inclusive Kantenah
TRS Yucatan Adults All Inclusive
The Royal Suites Yucatan Adults Only All Inclusive
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Adults Inclusive
Trs Yucatan Inclusive Kantenah
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah

TRS Yucatan Hotel - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 995 out of 1331 reviews
Rating 8 - Good. 180 out of 1331 reviews
Rating 6 - Okay. 62 out of 1331 reviews
Rating 4 - Poor. 46 out of 1331 reviews
Rating 2 - Terrible. 48 out of 1331 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert Edward, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Alana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property. Amazing staff that were extremely pleasant and accommodating during our stay. The only issue I had, was that our room had a very humid smell. But the staff came in and sprayed the curtains and put a neutralizer in the air vent to help. I would definitely go back!
Stayed 5 nights in Nov 2024

10/10 Excellent

Melissa K, Fairview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and our Expedia rep at the hotel, Fernanda went above and beyond. Me and my fiance were celebrating our engagement and they went out of their way to make everything from our dinners and room service special!
Stayed 4 nights in Nov 2024

10/10 Excellent

Eladio emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2024

10/10 Excellent

Kifara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trs Review My fiancé and I had an amazing time celebrating our birthdays at TRS Yucatan. The service was exceptional. At check-in we were greeted with a welcome drink and a warm towel for our hands. We met our Expedia e-butler Fernanda who did a phenomenal job during our stay. We were pleasantly surprised with intimate dinning to celebrate our birthdays. We stayed in villa 66 and our butler team Armando, Diego, and Francisco provided exceptional service. The food was great. We’ve been to a number of AI’s and this resort was by far the most luxurious with the food and service we received. We declined the premium upgrade but had no regrets and felt like we didn’t miss out. We did the archery activity on the property with Jael, it was a great time. The beach was crystal clear. There are iguanas on the property but they pretty much don’t bother anyone. All in all 10/10 recommend.
Stayed 6 nights in Nov 2024

10/10 Excellent

Stacey Elizabeth, Bailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the adults only!!! Fernanda was fabulous for making reservations and her personal touches made the vacation a 10 . Daniel was a ray of sunshine at breakfast and out personal butlers were very helpful!
Stayed 4 nights in Nov 2024

10/10 Excellent

Gabriela Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at TRS! The Adult only is definitely noticeable: everything is cleaner, the staff is so helpful, the diners are really good! Comparable to a night out in Toronto. The buffet food has a variety everyday, the gym was big and clean, and there’s a lot to do didn’t have time to do everything. The butler service is great as they’re extremely helpful in getting you what you need. We didn’t have to deal with anyone selling us any time shares and were respectful if we didnt want any add ons. Expedia provides a special concierge at the hotel and she went above and beyond to make our experience even better. Fernanda helped us get the best seats at the restaurants and gave us tips regarding the best places to visit on Playa Del Carmen. Will definitely be coming back!
Stayed 5 nights in Nov 2024

4/10 Poor

Sameka, Beaumont

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was HOTTTTT Staff didn’t Host clearly Food was Ok
Stayed 3 nights in Nov 2024

10/10 Excellent

Daniel, Metuchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience at TRS and will definitely be going back. All the facilities and grounds were attractive, neat and well maintained. the shuttle service worked well as the resort is quite spread out. Our room was very comfortable and had everything we needed. The infinity pool and TRS beach looked great and had beautiful views. The staff at TRS are excellent. Everyone is attentive and friendly and seem genuinely interested in making your stay as enjoyable as possible. Karen & Ramiro at El Gaucho and Areli, Cindy & Cesar at La Boheme were standouts as were the meals. However, all the TRS restaurants had excellent staff and food. Initially there was an issue with our dinner reservation the first night, however Jonathan resolved the situation immediately. He also went out of his way to ensure our dining experiences were special the rest of our stay. At the beach bar Lucianna, Marcos & Marco made sure everyone was well taken care of. Also the attendants were always on hand to get towels or help set up umbrellas…etc., often responding even before being asked. The past few years we have been to several similarly priced resort in the area and TRS Yucatan is the one we will go back to.
Stayed 6 nights in Oct 2024

6/10 Okay

Philip

Travelled with partner
Better communication
Stayed 3 nights in Nov 2024

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia knocked it out the park, a wonderful young lady from Expedia met us several times and to make our trip special. La Jarra butler Lucen and Chef Carlos were amazing on our special beach bali bed day. Lobster! Arturo, the butler at the infinity pool was great and Sonia is the best pool waitress on planet earth. Our butlers Paola, Ricardo and Ramon were incredible. Our Chic Cabaret waiter Wilberth was awesome.
Stayed 5 nights in Oct 2024

8/10 Good

Aisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay in September was amazing! The room was great and everyone is friendly and makes you feel safe. I stayed for 5 days and wish I would have stayed longer. The resort is beautiful relaxing and has so much to offer. I didn’t too much like the buffet but the restaurants were ok. I will definitely be back
Stayed 4 nights in Aug 2024

10/10 Excellent

Pamela Jeanette, Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week for our honeymoon. The resort is beautiful, the food is delicious. We could not possibly see everything here in one week. Highly recommend.
Stayed 7 nights in Oct 2024

10/10 Excellent

Abdulrazak

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like paradise. Staff is great and our butlers ouffffff😮‍💨 I had Armando and Carlos. Great guys and they showed me much love. A trip to remember. My only bad experience in there is the shuttle service they’ve partnered up with. Shuttle Centeral never came to when we checked out. if it wasn’t for our Butler, I would’ve missed my flight. He called a taxi and we had to pay additional $150 to the airport.
Stayed 4 nights in Jul 2024

10/10 Excellent

Muriell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for my birthday & enjoyed my stay from the time we walked in. The manager Jonathan made sure that my birthday was celebrated every day that I was there which I appreciated. Now, onto the the butler’s omggg Angel & Antonio made everything so much easier for my sister & I. They practically knew exactly what we needed & wanted before we even asked. Overall I highly recommend TRS Yucantan.
Stayed 5 nights in Oct 2024

8/10 Good

Hyojoo

Travelled with family
Every stay at TRS was amazing and I really enjoyed every moment. However, calling the shuttle was a bit difficult. The shuttle to the lobby or restaurants took us longer even when the butler requested the ride. Addition, there was a luggage pickup service for the checkout, but our luggage was not picked up at the requested time. We’ve waited for 45 mins to get our luggage to the lobby. All staff were friendly and welcoming and smiling all the time.
Stayed 4 nights in Oct 2024

10/10 Excellent

Marven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Aug 2023

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TRS Yucatan is a wonderful place for vacation. I felt the staff was welcoming and helped us with everything we asked. They put the customer first and do their best to make it a great time for everyone. I saw staff setting up a birthday surprise for a guest celebrating and other little things that just bring their level of service above and beyond other places. They may try and set up an appointment to sell you a timeshare but you are free to decline or if you do accept the tour they give you discounts or gifts with nothing expected in return.
Stayed 7 nights in Oct 2024

6/10 Okay

Frances

Travelled with family
Our butler was great, very nice and attentive. He was the best part of our stay. The food wasn’t all that great.
Stayed 3 nights in Oct 2024

4/10 Poor

Danielle

Travelled with partner
I recently stayed at this resort from 10/12 - 10/16, and unfortunately, my experience was far from what I expected. Upon arrival, the check-in process seemed nice until we were directly sent to a sales club to offer a "rewards program". They did not want to take no for an answer and proceeded to tell us they wanted to host a celebratory breakfast for our 5 year wedding anniversary and then have a 60 minute presentation. They showed us three options of gifts and the only one that interested us was the nest which was a very unique bali bed by the salt water pool. The salt water pool was the reason we booked this resort as it was gorgeous and unique. We told the sales man that we just heard at check in that the salt water pool was shut down due to damage from the hurricane a couple of weeks ago. We should have been notified of this before we arrived but especially before agreeing to this breakfast/presentation. This was an extreme let down for us. We went to the presentation which lasted 3 hours (they took us to a buffet, no celebratory breakfast). Afterwards, we worked out having a bali bed by the infinity pool instead to make up for the nest. When the time came (which happened to be on our last day there), my butler proceeded to inform me that it was only for the beach, not the infinity pool. We then asked to speak with a supervisor because we do not like the beach. Screenshots are shown attached that show Andrea stopped responding to me and did not try to
Stayed 4 nights in Oct 2024

10/10 Excellent

Chantavia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had an absolute amazing stay ! I’m coming back !
Stayed 5 nights in Oct 2024

10/10 Excellent

Issac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This trip was the best experience I’ve ever had and will definitely come back in the near future. Everything was so perfect, I cant think of anything that TRS can improve because it was outstanding in every way possible. The food is beyond this world, the amenities are incredible and 1 week wasn't enough to do everything that they have to offer, so we definitely will come back. I recommend everyone to try the Cenote Dinner with love ritual, buy tickets for Chic Cabaret, is really the best experience We had! Bravo was incredible too! Will have to try Bingo next time we come. The people here are incredible, super friendly, very respectful and super helpful. Hands down the best customer service I’ve ever experience. The staff is so friendly and genuine that I’m leaving a part of my heart to every staff that I met. I definitely want to thank every staff but specially the following, because they made our stay super incredible. Thank you Fernanda G. Pichardo the Expedia Ambassador, Thank you so much for all the help. Alexis Colin from romantic dinner, thank you so much, you brought so much joy to us!! The world definitely needs more people like you! Thank you Gabriel Rios for our romantic dinner at Tentazione, it was very nice! Thank you so much Miguel at the front desk during our check in, you were so so informative and super friendly, Thank you so much for everything! Definitely an excellent customer service. Thank you so so much to our butlers at villa 71. Belen and the team!
Stayed 5 nights in Oct 2024

10/10 Excellent

Nicholas James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really convenient that each villa had their own team of butler. Our butlers Armando, Carlos, Diego were very helpful with sending the daily itinerary, booking our dinner reservations, and assisting with other needs.
Stayed 4 nights in Aug 2024