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Serenity Authentic Glamping Tulum

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serenity Authentic Glamping Tulum

Beach nearby, white sand
Outdoor pool, pool loungers
Beach nearby, white sand
2 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Room service
  • Spa
  • Housekeeping
  • Laundry

Explore the area

Map
Carretera Federal Mz 21 Lote 18-4, Solidaridad, Xpu-Ha, QROO, 77733
  • Ecopark Kantun Chi
    2 min drive
  • La Playa Xpu Ha Restaurant & Beach Club
    5 min walk
  • ADO Tourist Terminal Playa del Carmen
    23 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    262 min drive

Room options

View all photos for Tent, 1 King Bed, Jetted Tub, Garden View (Bliss Tent)

Tent, 1 King Bed, Jetted Tub, Garden View (Bliss Tent)

Tent, 1 King Bed, Jetted Tub, Garden View (Bliss Tent)

  • 41.31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Cabin

Family Cabin

Family Cabin

  • Sleeps 6
  • 3 King Beds

View all photos for Tent, Multiple Beds, Garden View (Harmony Triple tent)

Tent, Multiple Beds, Garden View (Harmony Triple tent) | View from room

Tent, Multiple Beds, Garden View (Harmony Triple tent)

  • 51.90 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed

View all photos for 1 King Bed, Garden View (Harmony Tent)

1 King Bed, Garden View (Harmony Tent)

1 King Bed, Garden View (Harmony Tent)

  • 41.31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Garden View (Harmony Tent)

1 King Bed, Garden View (Harmony Tent)

1 King Bed, Garden View (Harmony Tent)

  • 41.31 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

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About the area

Xpu-Ha

When you stay at Serenity Authentic Glamping Tulum in Xpu-Ha, you'll be by the sea, within a 15-minute drive of Puerto Aventuras Marina and Akumal Beach. .This beach hotel is 12.3 mi (19.8 km) from Xplor Theme Park and 12.8 mi (20.6 km) from Xcaret Eco Theme Park.

What's nearby

  • Ecopark Kantun Chi - 2 min drive
  • Cenote Azul - 3 min drive
  • Puerto Aventuras Golf Club - 4 min drive
  • Puerto Aventuras Marina - 5 min drive
  • Xpu-ha Beach - 6 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 76 min drive

Restaurants

  • ‪Mirador Buffet - ‬5 min drive
  • ‪Carey Lobby Bar - ‬5 min drive
  • ‪Palmeras - ‬4 min drive
  • ‪Tokyo - ‬3 min drive
  • ‪Bar Mojado Beach - ‬4 min drive

About this property

Serenity Authentic Glamping Tulum

Beach location and outdoor pool
Serenity Authentic Glamping Tulum offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature premium bedding. This Xpu-Ha hotel provides complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps.
Make yourself at home in one of the 30 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy international cuisine at Mystic, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary manager's reception is offered each day.
Mystic - This family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Serenity Beach Club - Onsite theme restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • 2 restaurants
  • 2 bars/lounges
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Mystic
  • Serenity Beach Club

Things to do

  • Arcade/games room
  • Bike rentals
  • Full-service spa
  • Outdoor pool

Conveniences

  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children 2 and younger are not allowed at this property; All guests older than 2 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 120 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 2 years old and younger are not permitted at this property

Property is also known as

Serenity Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels Hotel
Serenity Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Luxury Tented Camp Xperience Hotels
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels Hotel
Serenity Eco Luxury Tented Camp Xperience Hotels Xpu-Ha
Serenity Eco Luxury Tented Camp Xperience Hotels
Serenity Luxury Tented Camp by Xperience Hotels
Serenity Tented Camp by Xperi

Serenity Authentic Glamping Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 116 out of 197 reviews" "
Rating 8 - Good. 52 out of 197 reviews" "
Rating 6 - Okay. 11 out of 197 reviews" "
Rating 4 - Poor. 10 out of 197 reviews" "
Rating 2 - Terrible. 8 out of 197 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience for Glamping.
Stayed 2 nights in Jun 2024

8/10 Good

Ryall

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great getaway to slow down and get in nature. Loved the tents, beach and experience. Unfortunately restaurant is painfully slow, with poor service over priced. Other than that, it’s a quaint little getaway!
Stayed 2 nights in May 2024

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities
I booked a room for 4 people and found out about extra charges when I arrived. The price on expedia is different than the property. I was disappointed when I could not change my expedia reservation to get a discounted rate for additional people.
Stayed 5 nights in May 2024

8/10 Good

Ryall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a gem of a place! Tents, setting and beach all amazing! Hugo on the beach was the best waiter! The only downfall was the food in the restaurant at the hotel (beach was great). Poor food quality, over-priced and wait time over 60 minutes for dinner. Try that with kids - you want to stab your eye out with a fork. You don’t have many options down there for food as you’re isolated. If we did it again we would pack some fridge-friendly meals and avoid the restaurant all together. If they improved this aspect of the hotel it would be a 5 star Glamping experience!
Stayed 1 night in Mar 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience to feel free, close to the beach whici is ideal for the kids
Stayed 7 nights in Feb 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! Very quiet you have your privacy easy acess to beach! Beach was beautiful, Food was delicious! Defenetly will be back with our kids!
Stayed 3 nights in Jan 2024

2/10 Terrible

anna

Stayed 3 nights in Jan 2024

2/10 Terrible

Jeffrey

Business traveller
Disliked: Cleanliness, property conditions & facilities
They weren’t upfront about their cancellation policies. My unit had a dirty bathroom & the shower drain didn’t drain properly & smelled.
Stayed 4 nights in Nov 2023

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice tropical space. Will be better when all the area construction is finished.
Stayed 2 nights in Oct 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Analizeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Staff amazing, helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
I was only able to stay for one night, but I wish I could have stayed longer! The tent and grounds were GORGEOUS!! It was exactly what I needed for a quiet, relaxing stay. I could have laid in that hammock all day <3 I'll be back for sure!
Stayed 1 night in Jun 2023

10/10 Excellent

Rupeshwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Glamping
Stayed 2 nights in May 2023

10/10 Excellent

Ryall

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property for a no-frills kinda stay in nature. Camping without the bugs & fan! A/C works well and rooms are clean and very comfortable. Staff super friendly and accommodating. Two areas for improvement: Food could be better - mostly fried and unhealthy. Times are limited. I advise against the spa as the massage was poor quality. Save yourself some $ and get one on the beach! We would stay again!

4/10 Poor

Daniela daniel

Travelled with partner
Liked: Cleanliness
There were at least 10 kids runnning around it was too noisy. Its suppsed to be a relaxing property. It wss not The hotel was full you could see the staff was overwhelmed at dinner time. The food is very boring
Stayed 1 night in Apr 2023

4/10 Poor

Christopher, New York

Travelled with family
Disliked: Staff & service, property conditions & facilities
Food was terrible if you combined the breakfast lunch and dinner menu there’s maybe 15 items the pool was filled with kids who I’m sure where not stayin at the property the drinks at this place were horrible not one good bar tender the beach club is filled with locals

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Glamping camping
The concept is great but the tents proved to be noisy and lacking privacy. The beach club closed early meaning sunset drinks were not an option. Food was awful and vastly overpriced but there are plenty of better options nearby. People were lovely and service was fine but in poor weather or if you don’t have a rental car to offer independence it would not have been a wise choice for us.
Stayed 6 nights in Mar 2023

10/10 Excellent

Maria Guadalupe Aldape

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the quaintness!
Stayed 7 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2023

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the relaxed atmosphere of staying at this property. The staff was so helpful and friendly with giving recommendations and solving any issues. Great ammenities and very laid-back atmosphere. I would highly recommend!

10/10 Excellent

Ellen Gilsenan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here - it was so peaceful. The staff are lovely and the food was decent! You're so close to the beach which is glorious and, I was told by multiple travellers, much nicer than Tulum and Cancun. I had the best time, thanks to the Serenity staff for looking after me so well :)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Tyronna B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED IT !!! :) I still did not get a refund for my car rental though .