8/10 Good
Susan, Ayr
Travelled with partner
29 Mar 2025
Liked: Staff & service, amenities, property conditions & facilities
The Volcan is a lovely resort with very good staff and service. I gave it only four stars for several reasons. The food was very bland and boring and we ate in the restaurant at night just twice in 11 nights. Apparently there was another restaurant on site but it was closed. Fortunately we were at the Marina with lots of food options and ate there the rest of the time. We had Breakfast there, but no fresh strawberries, Raspberries or Blueberries. The fruit was very repetitious. There were poached eggs offered once and never saw any again. The cold fruit and cereal area got squeezed into a small buffet when there was obviously a big influx of European’s expected,as the cold meat and cheese offerings were spread out with lots of room where the fruit had been. There was no nice bar to come back to for a nightcap for a quiet drink. The only option was the room they had the entertainment in and we went in on our first night and it was like we were in God’s waiting room. Purple light and a weird atmosphere. Silence and everyone on their phones. That was enough for us. Had our own nightcap in our room. The outside areas with pools is great but getting a little run down in need of some repairs and painting. There was peeling paint on the floors in a number of places. On the plus side, our room was spotlessly clean and the housekeeping staff were amazing. Would I go back, maybe, but probably not. Too many other places in the world to visit.
Susan
Stayed 11 nights in Mar 2025