When you stay at Hotel Astoria in Zermatt, you'll be near ski lifts, just steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi. .This spa hotel is 0.1 mi (0.1 km) from Zermatt Visitor Center and 0.1 mi (0.1 km) from Zermatt–Sunnegga Funicular.
What's nearby
Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
Zermatt - Furi - 1 min walk - 0.1 km
Zermatt Visitor Center - 9 min walk - 0.8 km
Zermatt-Furi Gondola - 9 min walk - 0.8 km
Sunnegga Ski Resort - 20 min drive - 5.1 km
Getting around
Zermatt Gornergratbahn Station - 9 min walk
Sion (SIR) - 77 min drive
Restaurants
Restaurant du Pont - 4 min walk
Brown Cow - pub - 6 min walk
Old Zermatt - 4 min walk
Zermatt Kaffee Rösterei & Kitchen - 3 min walk
Harry`s Ski Bar - 3 min walk
About this property
Hotel Astoria
Hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise
Hotel Astoria offers 21 accommodations with safes and hair dryers. Rooms open to balconies. This Zermatt hotel provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 21 guestrooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
Take time to pamper yourself with a visit to the full-service spa. This hotel also features concierge services, babysitting (surcharge), and ski storage.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:30 AM to 10 AM.
Featured amenities include complimentary newspapers in the lobby, multilingual staff, and luggage storage.
A complimentary continental breakfast is served each morning between 7:30 AM and 10 AM.
Free continental breakfast available daily 7:30 AM–10 AM
1 restaurant
1 bar
Room service available
Things to do
Bike rentals
Full-service spa
Helicopter/aeroplane tours
Hiking/biking trails
Mountain biking
Rock climbing
Family friendly
Babysitting (surcharge)
Free cots/infant beds
Laundry facilities
Conveniences
ATM/banking services
Lift
Free newspapers in reception
Front-desk safe
Guest services
Concierge services
Daily housekeeping
Front desk (limited hours)
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Ski storage
Spa
Sauna
Spa open daily
Steam room
Accessibility
Lift
More
Smoke-free property
Room amenities
Bedroom
Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Heating
Bathroom
Free toiletries
Hairdryer
Private bathroom
Towels
Entertainment
Premium channels
TV
Food and drink
Coffee/tea maker
Minibar
More
Safe
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: 10 PM
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Special check-in instructions
The front desk is open daily from 8 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of CHF 8 per pet
Children and extra beds
Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
Resort fee: CHF 2.50 per person, per night
We have included all charges provided to us by the property.
Optional extras
Pet fee: CHF 8 per pet
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
National rating
Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.
Property is also known as
Astoria Zermatt
Hotel Astoria Zermatt
Hotel Astoria Hotel
Hotel Astoria Zermatt
Hotel Astoria Hotel Zermatt
Hotel Astoria Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 76 out of 164 reviews" "
10 - Excellent
76
Rating 8 - Good. 62 out of 164 reviews" "
8 - Good
62
Rating 6 - Okay. 20 out of 164 reviews" "
6 - Okay
20
Rating 4 - Poor. 3 out of 164 reviews" "
4 - Poor
3
Rating 2 - Terrible. 3 out of 164 reviews" "
2 - Terrible
3
8.6/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.0/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
6/10 Okay
Penny
Travelled with partner
25 Dec 2022
Liked: Staff & service
Nice friendly on reception. Room very basic and dated. No kettle etc. good base though for shops and lake.
Stay was excellent, hotel was close by to everything ( train station - 10 mins, Matter horn cable car - 15 mins walk, Spar express market - next door )
The receptionist/manger was so friendly and very helpful, I recommend this this hotel to all
The bed and comforter were super comfortable. The room and balcony were very spacious. It’s an older hotel but it’s cute and everything works. I didn’t get a chance to visit the sauna but it looks new and clean. Service staff were amazing. Wifi is very weak and unreliable.
This hotel is in desperate need of an upgrade. All the fittings are old and the rooms incredibly dark. The lighting is totally inadequate. We had to use the torch on our phone to see in the wardrobe! No lounge or bar and front door locked at 22:00. Breakfast was adequate at best
However; it was very clean and the staff were pleasant and very helpful. There is a good ski room We did not use the Wellness centre so can’t comment.
It’s position in the town is good and handy for most things. Pleasant and helpful driver to shuttle you and luggage to and from station. This was obviously once a grand hotel in the middle of Zermatt but has seen little if any investment this century.
Probably the best choice and value for a tight bud
I was very impressed with this place! I enjoyed my stay very much.. I arrived early around 10am and they allowed me to check in early. Woman at the desk was very helpful and friendly. Rooms are spacious, clean, and have a great view. Breakfast also was better than I expected and the coffee was great!
Simple and straightforward mountain hotel in the middle of Zermatt. Wonderful location and the staff as fantastic - welcoming us, free and on time pickup at train, breakfast, storing our bags while we skied...
Quite a nice hotel cozy with some view of snow capped mountains in Sept. lot of restaurants around. Breakfast is simple and enough to get the day started. Room was big with comfortable beds.
The hotel’s location was excellent-near the town center.Our room was spacious enough for 3 people, with an amazing view of the Matterhorn.The pub downstairs was quite noisy though, even with the windows closed. Breakfast was ok, except that they don’t seem to refill the food anymore after 9am (breakfast ends at 10am). It would also be nice if they added a coffee maker in the room. Overall, still a good place to stay at in Zermatt.
very nice hotel and the staff went out of their way to help. The bar down the street could be loud if you haven't skied all day. I however, slept like a baby.
Decent lication close to rental shop if needed, pub downstaira, close to bus stop or short 8 min walk to matterhorn lifts
Kesh
Stayed 1 night in Nov 2018
8/10 Good
Verified traveller
31 May 2018
Liked: Cleanliness, staff & service, room comfort
A good stay
This hotel needs to upgrade the facilities: bed mattress, lights etc. Not quality to grade as 4 star hotel. Good room size and breakfast. Location is okay and 10 mins walking to train station and supermarket.
There was me and my dad staying in the apartment for our skiing holiday. We stayed bed and breakfast. The staff were lovely and helpful, nice food. The room was clean and had everything you needed. Very good location in terms on close to bus stops to take you to whichever ski lifts. Was a very pleasant stay and we will be returning here again.
Great staff, good breakfast, comfy room, Noisy bar
Overall a good stay. Staff helpful and friendly. Room comfortable and very clean. Showers worked well with high pressure and plenty of hot water. Breakfast good with decent coffee, which was nice. Sauna and steam room all brand new and a nice extra to have.
Only downside is the Papperla bar downstairs. This can get very noisy. It’s a Zermatt institution so not likely to go away any time soon! It’s a shame as it does affect the hotel. Earplugs would help, but I heard from people in the rooms directly above the bar that they could feel the bass through their room.
Really love this hotel and location. It does provide free shuttle from Zermatt stations. Just need to inform the hotel before you arrive. When I reach zermatt station, I call the hotel for the free shuttle and was inform that there be a fee for it. I was very surprised because when I booked, it mention with free shuttle. Anyway I decided to walk all the way to the hotel. It was a lovely walk and surprisingly it was not far. About 5~ minutes.
When I reach the hotel, the receptionist did apologies for the misunderstand about the free shuttle because he was new there. Just 2 days at his work. I was promised a room with Matterhorn view on the top floor and the receptions make a mistake and wanted to give me another room on the 2nd floor. After much hesitation, the reception managed to fine my records with my correct room ands did apologies again. Other than that, everything was perfect. The room was spaces and the baloney with the Matterhorn view was beautiful. Breakfast was great too.
I would definitely stay again at this hotel if in Zermatt. And would recommend this hotel.
Hotel is located at nice quiet side street but near to all the attraction. Room has a small size balcony but enough to enjoy the surrounding. Bath room has a large and deep bath tub. Notices there was no coffee machine in the room. The hotel staff is very helpful and extremely friendly, we are satisfy with our staying.
Eugene
Stayed 1 night in Sep 2017
8/10 Good
davor
10 Sept 2017
Liked: Staff & service, room comfort
Nice studio apartment in building Monazit...
We was in studio apartment in separate building from hotel ,really nice and spacious bedroom,nice balcony , only complaints we have for really outdated small kitchen and toilet ...
We enjoy our stay...