Unfortunately, the service at this hotel isn't up to professional standards yet.
I arrived 30 minutes before check-in time, but my room wasn't ready. I waited near the reception for another 30 minutes, but there was no update from the staff. Even after check-in officially began, my room still wasn't prepared. I ended up waiting over 10 minutes more.
Before arriving at this hotel, my first visit to Switzerland had been wonderful. Unfortunately, this experience dampened those positive memories.
The room was very clean (likely because it had just been cleaned), but it was dark and a bit hot. I couldn't adjust the temperature, as the AC was uncontrollable and the curtains were a thick, single layer that didn’t allow much light or airflow.
Although the hotel emphasizes that the tap water is clean and safe to drink—complete with a picture of a glass—they don’t provide a glass or cup in the room.
Lastly, the Wi-Fi connection was poor, even on the first floor.
Location and the public transport are very good, so I expect their improvements in the near future.