I would have given 5 stars… but the mattress was the worst mattress in the history of mattress in room 10. The springs were completely worn out, had dips in it so bad you would roll off. And the noise of the worn out springs! Oh it was a tiny double/ full. After 2 hrs I had enough. I finally went down stairs (no one there). I called and someone called me back. We were able to change rooms and it was fantastic. The mattress had a nice topper, was a regular double size, and didn’t make noise. The staff was great. In fact the lady who checked us in was the nicest and most helpful person I’ve met in a month of my travels. She even called to get us reservations. The breakfast was good also. I’m not much on the traditional UK breakfast, but I had pancetta and scrambled eggs that was delicious! Parking and walking is a breeze.