We were extremely disappointed with our experience, especially considering this is supposedly a 5-star hotel. First, no parking support was offered by staff other than to point to a map, then after we figured out our own parking and dragged our luggage in from a decent distance, the concierge and other staff watched us walk in, continued their chat, and no one offered help. No one showed us to our room nor showed us how to use the unintuitive lock system for the door. When we tried to access the hotel wifi, neither my partner nor I could access it (despite having had no prior issues at other hotels), and the concierge merely shrugged when we asked for assistance. In our room, the TV would turn on by itself, and when we tried to use it, it froze and rebooted itself every 10-40 seconds. The shower handle fell off when touched. We brought these concerns to our concierge, and again, he merely shrugged and said we could just unplug the TV. A lot of other minor complaints that would matter less if this hotel were not representing itself as 5-star quality: instant coffee only, small slippers that don't fit average men's feet, no phone in the room to call reception, heated towel rack did not work, nowhere to put shampoo bottles or soap in the shower other than the floor. We have enjoyed our stays at far less expensive hotels with friendly and helpful staff. Pretentiousness is not the same as 5-star quality.