It was a mix of great (staff super lovely and friendly, ski room was fantastic, nice to have pool, jacuzzi, steam room, sauna, games room, etc) and a bit fawlty towers (shabby/dated decor and facilities, slightly chaotic service). The highlight was the ski room - best I've ever experienced. The lowlight is the fact they have the same entertainment in the bar every night (live singer doing his own take on pop songs. Lovely guy but there's only so much cheese one can take.
Buffet breakfast was ok, dinner surprisingly good.