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Fairmont Banff Springs

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Banff Springs

Couples treatment room(s), hot springs/mineral springs
Suite, 1 Bedroom
Indoor pool, outdoor pool
Reception
3 bars/lounges

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Parking available
    Parking available
  • Air conditioning
    Air conditioning

Explore the area

Map
405 Spray Ave, Banff, AB, T1L1J4
  • Fairmont Banff Springs Bowling Centre
    1 min walk
  • Bow Falls
    9 min walk
  • Banff Cascades of Time Gardens
    15 min walk
  • Banff, AB (YBA)
    14 min drive

Room options

View all photos for Fairmont Gold, Room, 1 King Bed, View

Premium bedding, down duvets, in-room safe, desk

Fairmont Gold, Room, 1 King Bed, View

  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Fairmont Gold, Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Gatehouse)

Premium bedding, down duvets, in-room safe, desk

Suite, 2 Queen Beds (Gatehouse)

  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms (Summit)

Suite, 2 Bedrooms (Summit)

Suite, 2 Bedrooms (Summit)

  • 79 sq m
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Room, 2 Queen Beds (Gatehouse)

Room, 2 Queen Beds (Gatehouse)

Room, 2 Queen Beds (Gatehouse)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Gatehouse)

Room, 1 King Bed (Gatehouse)

Room, 1 King Bed (Gatehouse)

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, View (Fairmont)

Premium bedding, down duvets, in-room safe, desk

Room, 1 Queen Bed, View (Fairmont)

  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Fairmont)

Premium bedding, down duvets, in-room safe, desk

Room, 1 Queen Bed (Fairmont)

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Fairmont)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Fairmont)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Fairmont)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds (Fairmont)

  • 20 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 1 King Bed, View (Fairmont)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, View (Fairmont)

  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, View (Fairmont)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Double Beds, View (Fairmont)

  • 20 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (View)

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Double Beds (View)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Queen Beds, View (Gatehouse)

Premium bedding, down duvets, in-room safe, desk

Suite, 2 Queen Beds, View (Gatehouse)

  • 42 sq m
  • Mountain view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, desk

Fairmont Gold, Room, 2 Queen Beds

  • 21 sq m
  • Sleeps 3
  • 2 Queen Beds

Similar properties

Lobby sitting area

Rimrock Resort Hotel Banff

Pool
Hot tub
Spa
Pet-friendly
4.6 out of 5, Wonderful, (1184)
The price is NZ$590
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Rimrock Resort Hotel Banff

About the area

Banff

Located in Banff (Banff Springs District), Fairmont Banff Springs is within a 10-minute drive of Upper Hot Springs and Banff Gondola. .This family-friendly resort is 14.2 mi (22.9 km) from Banff National Park and 12.5 mi (20.1 km) from Sunshine Village.
View more Resorts in BanffOpens in a new window

What's nearby

  • Fairmont Banff Springs Bowling Centre - 1 min walk - 0.2 km
  • Banff Lake Louise Tourism Bureau - 5 min drive - 2.2 km
  • Upper Hot Springs - 6 min drive - 4.2 km
  • Banff Centre for Arts and Creativity - 7 min drive - 3.1 km
  • Banff Gondola - 8 min drive - 4.6 km

Getting around

  • Banff Station - 9 min drive
  • Calgary International Airport (YYC) - 99 min drive

Restaurants

  • ‪Banff Upper Hot Springs - ‬7 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Evelyn's Coffee Bar - ‬5 min drive
  • ‪Banff Ave Brewing Co - ‬4 min drive
  • ‪BeaverTails - ‬5 min drive

About this property

Fairmont Banff Springs

Family-friendly Banff resort in Banff Springs District with 7 restaurants
Fairmont Banff Springs offers 757 accommodations with safes and complimentary newspapers. Beds feature down comforters and premium bedding. Flat-screen televisions come with pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 3 outdoor tennis courts and a health club. An indoor pool, an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 27 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with Turkish bath/hammam. The spa is open daily. There are hot springs open between 8:30 AM and 7:00 PM.
Make yourself at home in one of the 757 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and premium bedding. Wireless internet access (surcharge) is available to keep you connected. Bathrooms have designer toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as outdoor tennis courts and a health club. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy international cuisine at Vermillion Room, one of the resort's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 3 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this resort consist of a conference center and 22 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Vermillion Room - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
1888 Chop House - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Waldhaus Restaurant - Overlooking the golf course, this restaurant specializes in German cuisine and serves dinner only. Open daily.
Castello Ristorante - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 10.5 per day)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (CAD 35 per day)
  • Valet parking on site (CAD 49 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: CAD 34 for adults and CAD 17 for children
  • 7 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • Room service available

Restaurants on site

  • Vermillion Room
  • 1888 Chop House
  • Waldhaus Restaurant
  • Castello Ristorante

Things to do

  • 3 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Bike rentals
  • Children's pool
  • Cross-country skiing
  • Fitness centre
  • Full-service spa
  • Golf course
  • Golf driving range
  • Hiking/biking trails
  • Ice skating
  • Indoor pool
  • Mountain biking
  • Outdoor pool
  • Sauna
  • Shopping
  • Sledging
  • Snowshoeing
  • A hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • Arcade/games room
  • Babysitting services
  • Children's pool
  • Corner/local shop
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons with a pro
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski passes
  • Ski storage
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms - 22

Outdoors

  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Spa

  • 27 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Pool access ramp on site
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • Flat-screen TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Bulk dispenser for toiletries
  • Children's slippers
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • LED light bulbs
  • Local maps
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per accommodation, per day
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CAD 34 for adults and CAD 17 for children
  • Fee for in-room wireless internet: CAD 10.5 per day (rates may vary)
  • Self parking fee: CAD 35 per day
  • Valet parking fee: CAD 49 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Hot springs access available from 8:30 AM to 7:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Banff Fairmont
Banff Fairmont Springs
Banff Springs
Banff Springs Fairmont
Fairmont Banff Springs
The Fairmont Banff Springs Hotel
Fairmont Springs Banff
The Fairmont Banff Springs
Fairmont Springs Hotel Banff
Springs Banff
Fairmont Banff Hotel
Fairmont Banff Springs Hotel
Fairmont Hotel Banff
The Fairmont Banff Springs Banff
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Resort
Fairmont Banff Springs Banff
Fairmont Banff Springs Resort
Fairmont Banff Springs Resort Banff

Fairmont Banff Springs Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 691 out of 1001 reviews" "
Rating 8 - Good. 185 out of 1001 reviews" "
Rating 6 - Okay. 69 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eleuteria Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning views great room view. Intimate service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying here. I would highly recommend it.
Stayed 3 nights in Aug 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Banff Springs hotel is truly an amazing place. The building and surroundings are simply stunning. There are so many amenities, too. The room was very good, but the view was not because we had a "King Deluxe" which is not the top level even though we paid a whopping $1,148 per night (all-in with all those stupid hotel add-ons). Then every little thing costs 2x - 3x so be prepared for that as well. All of that said, the place is really special.
Stayed 5 nights in Aug 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner did not work very well even after I requested a service. It seemed the hotel set a temperature limit for each room. The guess cannot control in their room. It’s really not reasonable for a hotel in this level.
Stayed 4 nights in Aug 2024

10/10 Excellent

Dimple

Stayed 2 nights in Aug 2024

10/10 Excellent

RAMON, Singapore

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at the Fairmont Banff Springs Hotel was nothing short of exceptional celebrating my 58th birthday. From the moment we arrived, we were captivated by the hotel's stunning location, nestled in the heart of Banff National Park. The "Castle in the Rockies" truly lives up to its name, offering a magical and luxurious experience. The hotel's location is absolutely breathtaking. Surrounded by towering mountains and overlooking the beautiful Bow Valley, every view is like a postcard. We spent hours just soaking in the scenery, whether from our room, the lounge, or while exploring the nearby trails. Our room was huge a perfect blend of historic charm and modern comfort. The bed was plush, the linens luxurious, and the amenities were top-notch. We loved the small touches that made our stay even more comfortable, such as the in-room coffee maker and the cozy bathrobes. Our dining experience at the hotel were fantastic. We enjoyed a memorable dinner at one of the hotel's restaurants, where the food was exquisite, and the service impeccable. They offers a wide range of activities. We really appreciate the hotel's proximity to all outdoor activities. with hiking trails and stunning natural beauty just steps away. Our stay at the Fairmont Banff Springs was truly incredible. The combination of the hotel's historic grandeur, world-class service, and breathtaking location made for an unforgettable experience. We can't wait to be back and would highly recommend this hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2024

10/10 Excellent

Huda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Eliza, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 8th floor is hot claustrophobic people need to book under floor 6 to get a good sized room.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ayush, Cupertino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with history and character. Amazing staff and food.
Stayed 1 night in Jul 2024

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Susan, Radnor

Liked: Cleanliness, staff & service
It’s magnificent and magical
Stayed 2 nights in Jul 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is astonishing. It is majestic. We LOVED our stay. We just came from the Fairmont in Jasper which was horrible. The room was 90F and had no air conditioning, and management didn't seem to care at all. So we were thrilled to get to the Fairmont in Banff Springs and have air conditioning. Such simple pleasures :). The Fairmont Banff Springs was incredible. The staff and the housekeeping were exceptional. We enjoyed a mix of walking to town and taking the shuttle. The architecture is spectacular. The views from the room were stunning. How can I put into words how remarkable this place is? You have to experience it to understand. My wife loved it. And that's enough for me. I absolutely loved it too.
Stayed 3 nights in Jul 2024

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience all of the hotel was great and thr gold floor was the best part staff was helpful and easygoing
Stayed 2 nights in Jul 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Such a gorgeous hotel! The staff was wonderful for our gold experience! Amazing in every way! Thank you!!
Stayed 2 nights in Jul 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view does not suck. Everywhere you look, just breathtaking. Love the outdoor patio outback. We could stay there the whole time!
Stayed 1 night in Jul 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

David

Stayed 1 night in Jun 2024

10/10 Excellent

Luzviminda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had an amazing time in Fairmont Banff Spring, we can highly recommend this place to our family and friends. The lounge in the fairmont Gold is amazing.
Stayed 2 nights in May 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility, attentative friendly staff but very expensive compared to similar quality hotels elsewhere in Canada or USA.
Stayed 4 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is world-class. I asked for a microwave in my room and it was delivered within five minutes. I blew a fuse in my room with said microwave and it was fixed within five minutes of me contacting the concierge. The restaurant at which I ate dinner (Waldhaus) was beautiful. The view from my room was magnificent. I had no problem with parking. The hotel was even walkable to the trail to go up Sulphur Mountain. Everything was absolutely world-class.
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled solo for some rest after medical treatments. I made the best decision by choosing this resort. I was greeted by the most wonderful employee Marissa who went out of her way to make me feel like VIP. I opted for the gold level and was not disappointed. The distinction between a great hotel and a really special one is in the smallest details. From the personalized welcome note, treats, staff engagement, subtle exclusive luxuries define my experience. The grounds are stunning, the complimentary activities were reminiscent of the type of retreat guests have grown accustomed to since its inception. It truly felt like a retreat. I also had a spa treatment and took advantage of hold/cold therapy. I cannot wait to go back.
Stayed 3 nights in Apr 2024