4/10 Poor
Gerald
5 Sept 2024
Disliked: Staff & service, amenities, property conditions & facilities
I stay in Marriot hotels because I always thought they were a notch above average. My most recent experience at the Residence Inn Albuquerque North was terrible. I stayed from August 24 to September 4, 2024. The outside has good bones but the inside needs a total refresh. My room and the lobby were old and dated with passe colors and dirty wall covering as well at thread bare and frayed carpet in the halls. The shower room had dirt and / or mold on the upper wall/ ceiling. The room entry system did not work reliably. I had to ask for new entry code cards twice. Worst of all, the fire alarm went off at 12:30 am and continued until about 2:00 am. This put at least 100 customers on the street who waited patiently while police and fire fighters arrived. There was no communication from the staff and no one seemed in charge. Finally, I questioned 2 firemen and was told that it was a short in the alarm, that it was probably ok and that the fire alarm was now not operational. I was and am appalled. Over the entirety of my stay the staff was kind and pleasant but more than one of the members seemed inept. I was and am very unhappy with the experience
Gerald
Stayed 11 nights in Aug 2024
