4/10 Poor
freddie
Travelled with family
21 Sept 2024
Disliked: Staff & service, amenities, property conditions & facilities
We used to like staying at Super Eight hotels. lately though it seems like Super Eight has gone downhill. When we checked into the Super Eight in Amarillo we were told that the only room available was on the top floor. That normally wouldn't be a problem except this location does not have an elevator. So we had to make several trips up and down the stairs to haul all of our stuff into the room. Did I mention that we are both senior citizens and we both have problems with our knees? This resulted in a very painful evening hauling our stuff upstairs, only to haul it all downstairs the next morning. When I asked the front desk attendant if we could get some help she said no. She said that since we had booked through a third party site that she couldn't do anything to help us.?.?.?... That doesn't make any sense and it seems like the woman just didn't want to be bothered with anything at all. When we got to the room there was an aroma of what I can only call "wet dog" in the room. that wasn't a pleasant smell to spend all night with. Then my wife almost fell off the toilet because the toilet was anchored on one side only. That is dangerous. The sink in this room had the bottom broken out at some time in the past. Instead of actually replacing the sink it was very crudely pasted back together with silicone caulk. It looked nasty and the edges of the broken part of the sink were sharp enough to cut your finger. Overall a horrible experience.
freddie
Stayed 1 night in Sep 2024