2/10 Terrible
Monica R
19 Sept 2024
Disliked: Staff & service, property conditions & facilities
I was extremely disappointed with the lack of service/lack of accomodation this location provided. I had just flown in from Florida and had a 4:00 pm wedding to make. (The venue was 9 minutes from the hotel) It was 10:30am when I made my initial contact with the front desk employee. I informed him of my circumstances and he assured me he will give me a call as soon as a room is ready. I asked for a general time estimate and he simply stated checkout is at 11 and he does not know. I left and came back at 12:30pm. At that time I asked about an update and the man rolled his eyes at me and reiterated that he will call when its ready. I informed him that I was outside in my rental car waiting as I had nowhere else to go until then. 1:45 rolled around and I still had not received a call. I went inside again and nobody came to the front desk. I was at a loss an began to do my hair in the lobby bathroom. I was very disappointed. Around 2:15/2:30 I could hear other guests arriving and being checked in, but I had yet to receive a call. I finished the section of my hair and went to the front desk myself. There was a new employee there. I casually asked if he knew the name of the man who had just been at the desk before him and after insisting he had absolutely no idea who worked before him, he became defensive and proceeded to give me a false name when I asked for his. (Why are these hospitality employees not wearing name tags??) I was late to the wedding and had to sit out for the cere
Monica R
Stayed 1 night in Sep 2024