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Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

3.0 star property

Photo gallery for Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

Exterior
Fireplace
Property amenity
Property amenity
Standard Room, 2 Queen Beds, Non Smoking

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
4 Roberts Rd, Asheville, NC, 28803
  • Asheville's Fun Depot
    ‪1 min walk‬
  • Historic Biltmore Village
    ‪3 min drive‬
  • Western North Carolina Nature Center
    ‪5 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪20 min drive‬

Room options

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Down duvets, Tempur-Pedic beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Down duvets, Tempur-Pedic beds, individually decorated

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking

Luxury Single Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Reception

Baymont by Wyndham Asheville/Biltmore Village

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.5 out of 5, Wonderful, (1008)
The price is NZ$152
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Baymont by Wyndham Asheville/Biltmore Village

About the area

Asheville

When you stay at Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International in Asheville, you'll be on the Strip, a 3-minute drive from Blue Ridge Parkway Asheville Entrance and 6 minutes from The Orange Peel. .This hotel is 4.6 mi (7.4 km) from Biltmore Estate and 4.5 mi (7.3 km) from Harrah's Cherokee Center - Asheville.

What's nearby

  • Asheville's Fun Depot - 1 min walk - 0.1 km
  • Blue Ridge Parkway Asheville Entrance - 3 min drive - 3.5 km
  • Historic Biltmore Village - 3 min drive - 2.9 km
  • The Orange Peel - 6 min drive - 6.3 km
  • Biltmore Estate - 14 min drive - 7.5 km

Getting around

  • Asheville Regional Airport (AVL) - 20 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Cheddar's Scratch Kitchen - ‬5 min drive
  • ‪Sweeten Creek Coffee Shop - ‬12 min walk

About this property

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International

Hotel in Asheville with free breakfast and a fitness center
Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International offers 73 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down comforters. A pillow menu is available. 36-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 73 individually decorated guestrooms, featuring refrigerators and LCD televisions. Your Tempur-Pedic bed comes with down comforters. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an indoor pool, a fitness center, and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite from the snack bar/deli serving guests of Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International. A complimentary on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, a 24-hour front desk, and ATM/banking services. Free self parking is available onsite.
A complimentary on-the-go breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Indoor pool
  • Public winery tours
  • Seasonal outdoor pool

Family friendly

  • Indoor pool
  • Microwave
  • Fridge
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (on request)
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Nature reserve
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 107
  • Front entrance ramp
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 86
  • Lever door handles
  • Pool hoist on site
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 92
  • Wheelchair-accessible van parking

More

  • Fireplace in reception
  • Renovated entire property – January 2023
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating
  • Pillow menu
  • Tempur-Pedic bed

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 36-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Local maps
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per day

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The seasonal pool will be open from January 01 to September 30
Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brookstone Asheville
Brookstone Lodge
Brookstone Lodge Asheville
Brookstone Hotel Asheville
Brookstone Lodge
Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection by Choice Hotels International Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1003 reviews
Rating 8 - Good. 284 out of 1003 reviews
Rating 6 - Okay. 105 out of 1003 reviews
Rating 4 - Poor. 58 out of 1003 reviews
Rating 2 - Terrible. 24 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jason

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Hotel paper thin heard traffic and rude customers ALL night long including people smoking pot on our floor. Worst sleep or lack of sleep my family ever got and felt unsafe.
Stayed 1 night in Nov 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Nov 2024

10/10 Excellent

Jannet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything almost perfect just one thing a little noise early in the morning
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, but w/ some flaws
Hotel was nice, clean and decorated well. However the walls are very thin. It was pretty noisy out in the hallway w/ doors closing and people walking above us. The shower leaked all over the floor. Luckily they had given us 2 extra towels. I did tell the lady at the desk and she said she would have someone check it. Breakfast was a disappointment. We ended up drinking hot chocolate. Which was great. Nice hotel, but wouldn't be my choice for my next trip to Asheville.
Stayed 1 night in Nov 2024

6/10 Okay

Jason

6/10 Okay

charles

Liked: Cleanliness, staff & service
Other customers across and down the hall made lots of noise. Breakfast options were minimal and some of the equipment was out of order.
Stayed 2 nights in Nov 2024

6/10 Okay

Kaleb

Travelled with family and small children
Disliked: Staff & service, amenities
I know they are still recovering from the flooding, so the water wasn't potable, however they provided free water, and that's fine. They did have very limited breakfast due to that as well, although that would have been nice to know in advance. But the cleanliness was lacking. Also our purchase through expedia was said to include $10 for the concessions, which we didn't get. The staff said they never heard anything about it. So, a lot of the value of selecting that hotel was not there. I wouldn't book here again.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
For the price, we had a decent room with lots of space. It was weird the floors were easy to make things shake in the room, but overall was a great hotel to stay in. Comfortable, good wifi, and friendly staff. We went after hurricane Helene so we were happy with what we got.
Stayed 3 nights in Nov 2024

8/10 Good

Thomas C

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Sep 2024

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Was very close to biltmore house. The hotel was clean although the in room coffee maker did not work. Due to water issues in the community they did not have coffee downstairs so we had to find it outside the hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Mary A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was really convenient to everything we did during our trip; the Biltmore, the Farmers Market, and the Arboretum, and the Blue Ridge Pkwy.
Stayed 2 nights in Nov 2024

6/10 Okay

RoseAnn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel clean, staff pleasant. But we were never notified of water restrictions, minimal breakfast, no coffee, pool closure prior to our trip. We adapted to conditions but would have been better prepared with advance notification of these issues. Also, we tried to use coffee maker in room and it spewed water all over and when it was replaced, the second coffee maker didn't work at all. 3rd coffee maker was the charm. By then (3 night stay) we had figured out that local store had cold brew coffee!!!!!!
Stayed 3 nights in Nov 2024

10/10 Excellent

heather

Stayed 1 night in Oct 2024

8/10 Good

Preston

Liked: Cleanliness
Was a great stay
Stayed 1 night in Nov 2024

4/10 Poor

Willard

Disliked: Cleanliness, staff & service, property conditions & facilities
Too many things wrong with the hotel & room, such as located at corner of Interstate Highway entrance (with constant traffic noise), thin floors (allowing upstairs footsteps to be easily heard), bathroom shower light not working, very limited tv channels (far fewer than listed in room guide), wall repairs left unpainted and the bathroom barn door would not stay in any position other than fully open or fully shut. We were booked for two nights but checked out after one and are still trying to get credit for the unused night.
Stayed 2 nights in Nov 2024

6/10 Okay

Raymond

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Gary

Liked: Cleanliness
Stayed 1 night in Nov 2024

6/10 Okay

Paul

Travelled with partner
Nice place for the night, but the room was not that clean. The shower had a foreign hair in it. Missing body wash we had two body lotions with different products inside. Front desk attendant was not at the desk most of the time.
Stayed 1 night in Nov 2024

10/10 Excellent

Iris

Stayed 1 night in Oct 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
We’ve stayed there before and we understand the situation with the recent flooding. When we asked for water the second day we felt the girl behind the counter was treating our request as an inconvenience. The man at check in said we could get it at the check in counter anytime. We also felt that arrangements for coffee in the am could have been made without much of a problem. We came to help our daughter who lives there.
Stayed 2 nights in Oct 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was very good. Appreciated having a small sofa in our room. One small issue was the sliding door to bathroom, when slid open, went over the electric switch. Bumped and needed to push out on the door to get it open. Really appreciated that we arrived the night before hurricane Helene hit the area, with a booked two night stay, and there was zero hassle cancelling the 2nd night so we could leave the area. Much appreciated!
Stayed 2 nights in Sep 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

6/10 Okay

Deborah

Stayed 1 night in Sep 2024

8/10 Good

Nancy

Stayed 1 night in Sep 2024