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Eastwell Manor, Champneys Hotel & Spa

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Eastwell Manor, Champneys Hotel & Spa

In-room safe, free WiFi, bed sheets
Superior Room (Manor)
In-room safe, free WiFi, bed sheets
Property grounds
In-room safe, free WiFi, bed sheets

Reviews

7.8 out of 10

Good

Popular amenities

  • Hot tub
  • Spa
  • Pool
  • Room service
  • Gym
  • 24/7 front desk

Explore the area

Map
Eastwell Park, Boughton Lees, Ashford, England, TN25 4HR
  • AMF Bowling Ashford
    6 min drive
  • The Flying Horse
    6 min walk
  • Wye Station
    3 min drive
  • London (SEN-Southend)
    73 min drive

Room options

View all photos for Classic Room (Manor)

Classic Room (Manor)

Classic Room (Manor)

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Luxe)

In-room safe, free WiFi, bed sheets

Room, 1 Double Bed (Luxe)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Ashford International Hotel & Spa

Pool
Hot tub
Spa
Pet-friendly
4.0 out of 5, Very good, (1003)
The price is NZ$198
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Ashford International Hotel & Spa

About the area

Ashford

With a stay at Eastwell Manor, Champneys Hotel & Spa in Ashford, you'll be within a 5-minute drive of Kent Downs and Ashford Golf Club. .This spa hotel is 3.3 mi (5.3 km) from AMF Bowling Ashford and 3.8 mi (6.1 km) from Godinton House and Gardens.

What's nearby

  • Willesborough Windmill - 7 min drive
  • Ashford Designer Outlet - 8 min drive
  • Port Lympne Wild Animal Park - 14 min drive
  • Port Lympne Wild Animal Park and Gardens - 14 min drive
  • Canterbury Cathedral - 26 min drive

Getting around

  • Wye Station - 3 min drive
  • Gatwick Airport (LGW) - 61 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Dobbies Garden Centre - ‬4 min drive
  • ‪The Old Mill - ‬3 min drive
  • ‪Marino's Fish & Chips - ‬3 min drive
  • ‪Domino's Pizza - ‬6 min drive

About this property

Eastwell Manor, Champneys Hotel & Spa

Hotel in Ashford with 2 restaurants and a full-service spa
Eastwell Manor, Champneys Hotel & Spa offers 23 accommodations with safes and coffee/tea makers. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Champneys has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 23 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at The Manor, one of the hotel's 2 restaurants, or stay in and take advantage of the room service. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Ashford? This hotel has 5586 square feet (519 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:30 AM and 10:00 AM.
The Manor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
The Pavilion - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM–10:00 AM
  • 2 restaurants
  • 1 bar
  • Room service available

Restaurants on site

  • The Manor
  • The Pavilion

Things to do

  • Fitness classes
  • Fitness centre
  • Full-service spa
  • Golf
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • A hot tub
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre (5586 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible parking
  • Wheelchair-accessible (may have limits)

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per accommodation, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: GBP 10 per accommodation, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 60 per day
  • Spa fee: GBP 60 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
The seasonal pool will be open from May to September
Pool access available from 7:00 AM to 10:00 AM
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa

Property is also known as

Eastwell Manor Champneys Hotel Ashford
Eastwell Manor Ashford
Eastwell Manor Hotel
Eastwell Manor Hotel Ashford
Eastwell Manor Ashford, Kent
Eastwell Manor Champneys Hotel
Eastwell Manor Champneys
Eastwell Manor, Champneys &
Eastwell Manor, Champneys Hotel & Spa Hotel
Eastwell Manor, Champneys Hotel & Spa Ashford
Eastwell Manor, Champneys Hotel & Spa Hotel Ashford

Eastwell Manor, Champneys Hotel & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 230 out of 548 reviews" "
Rating 8 - Good. 146 out of 548 reviews" "
Rating 6 - Okay. 95 out of 548 reviews" "
Rating 4 - Poor. 40 out of 548 reviews" "
Rating 2 - Terrible. 37 out of 548 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Natasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing stay beautiful grounds to walk on also breakfast was great plenty to have from fruits to a full english breakfast !!!
Stayed 1 night in Sep 2024

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service
We stayed at Eastwell Manor for our wedding anniversary and before giving feedback I should say we were very fortunate to get a fantastic deal on Expedia so paid significantly less than others we spoke to at the hotel. However, I have based my review on it being a Champneys 4 star hotel. The grounds are absolutely stunning. 5 stars! But there’s not really anywhere to sit and enjoy them. Checking in was fine, but when we went to our Mews our key didn’t work. We had to return to the manor twice to sort this out as the second time it still didn’t work. It therefore took us about an hour to eventually get in our room which ate into our evening spa time, but the staff were very good and they did kindly give us a free drink in the bar. The room was fine, a bit bare but nice enough. We were told by staff that this room was usually used by staff who lived there. I think we were put in that room due to my asthma and dog allergy. It had a lovely large bed, bit hard so gave me a sore back. Bathroom was nice but it was a bit dirty, cobwebs, mould in shower. The windows didn’t close in the bedroom which meant it was a bit noisy from outside, and it was cold overnight. Breakfast on the first day was very stressful and it slow and it took over an hour to get our food. They were clearly understaffed. The second day was quieter and much better. We have stayed at other Champneys and this doesn’t compare. Luckily we only paid Expedia prices though as not worth the full price.
Stayed 2 nights in Sep 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Emily

Liked: Staff & service
A slightly disappointing stay. We were in the Mews Cottages which were cheaper, but the room was nothing like the pictures. There were cobwebs everywhere, a very cheap and old shower head with taps to control temp but extremely hot water. The taps, plugs etc were all very old and covered in limescale. The carpet was poorly fitting and wrinkling everwhere and the mattress felt old and needed a topper. I felt these things could easily be repaired for future guests. Breakfast was good but a long (20 minute wait) for hot food after ordering. Majority of staff were really friendly but it’s a shame the hotel is let down but the tiredness of it all including gardens, bedroom and spa. I have never been in a pool with so much dirt at the bottom of it.
Stayed 1 night in Sep 2024

10/10 Excellent

ANTHONY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has to be one of my favourite hotels only coming here for over 20 years. The young lady in reception yesterday was absolutely outstanding. She couldn’t Have been more cooperative and helpful. It’s always delight to come to Eastwell. I recommend coming here. It is a outstanding place the staff friendly and they put so much effort into making your stay perfect
Stayed 1 night in Sep 2024

6/10 Okay

Jessica

Travelled with partner
Disliked: Staff & service, amenities
Had a weekend stay. The mews room was nice and the grounds were beautiful. Overall it was a pleasant stay and I had a good time but it was not luxurious. The service in the dining areas was not great. We did not stay for dinner but at breakfast and lunch we had to call over staff whenever we wanted to order, food came before drinks, breakfast buffet was average. The lunch and ordered breakfast were lovely though. The spa was also average. Pool was nice but there were not enough seats for the amount of people there so not relaxing when you need to find somewhere. One of the pools was out of order as was a sauna, it was also extremely warm in the spa area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Anusha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view at Champneys was beautiful, the staff were very helpful and friendly. I would highly recommend a stay at Champneys and have full enjoyment of the Spa.
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Alan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A terrible stay. It started with being told at check in that the spa wasn’t available to us until 5pm. Once going to the spa, no beds to relax on. Pool was dirty, with missing tiles which resulted in my cutting my foot. When reporting this to reception they issued me a plaster but that’s all, no care. Room was basic, dated and dirty with spiders webs in the corners. There was a wedding on the day we stayed, noisy at night from guests. Went to relax at eastwell but was not the place to relax. Wouldn’t recommend and a disappointing birthday stay
Stayed 1 night in Aug 2024

6/10 Okay

JP

Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Overall disappointed
We stayed here for a special occasion being our anniversary but unfortunately found the hotel to be really poor overall. The main problem like many of the comments in the spa facilities and pool area, it’s the opposite to a place to a relax and more so a place you do not really want to be. Breakfast included was stale and poor and paid breakfast is at an extortionate price. We wasn’t offered any spa options nor would I pay for it. Seems a real shame as other Champneys have been so nice
Stayed 1 night in Jul 2024

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with beautiful grounds. Only thing that let it down was that the staff are massively stretched. They need more staff so that they are not constantly running around. The staff were great, they just need a bit more help .
Stayed 1 night in Aug 2024

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not waste your money
Service is terrible. It gets worse and worse. We used to love this hotel. Takes 1 hour to get drinks. Then on check out we are informes everything has already come off our paymebt card. Denanded to check the bill and were massivly over charged. Still waiting the reimbursement 3 months later.
Stayed 1 night in Apr 2024

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

Mary

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife rang ahead due to ETA after 10 pm and were told the booking was cancelled (by the hotel for no apparent reason) and they were ‘full’. Rang Expedia and a room became available…. Stressful situation as all of this evolved during the motorway journey. Fortunate that the hotel was worth the fight. Circumspect about booking again.
Stayed 1 night in Jul 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Alec

Travelled with partner
Liked: Staff & service, amenities
Had a good time in lovely surroundings, we had a nice room & generally good customer service - especially the breakfast staff, but the place needs renovating; some rooms had rotten wooden windows, gardens required tending - general TLC.
Stayed 4 nights in Jul 2024

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing gardens.
Stayed 1 night in Jul 2024

6/10 Okay

Kelly

Travelled with partner
Booked with reception breskfast. Went to breakfast to tell us it was closing. Let us in had to hurry with order. Lady on reception booked us a three course lunch and in restaurant we was told it’s two course. Stayed at lots of spas this property had no flip flops which says you get them. Toiletries in room was empty. Overall I don’t feel in any hurry to retur. we have stayed at cheaper spas with better facilities. Was not enough staff on.
Stayed 2 nights in Jul 2024

10/10 Excellent

ANTHONY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Kent
This is probably one of the best hotels in the UK certainly in Kent. I’ve been going here for now over 20 years the staff of fantastic The place has just an awesome atmosphere well recommended
My lovely room
How to chill out
Stayed 1 night in Jul 2024

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Considering the room rate this was very disappointing as the room was cold and window frames dirty and mould No plug in the bathroom sink Staff seemed confused with booking but we was a large group staying. Breakfast wasn’t great but the service was good. Don’t see us rushing Back to this hotel
Stayed 1 night in Jul 2024