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Comfort Suites Austin NW Lakeline

2.5 star property

Photo gallery for Comfort Suites Austin NW Lakeline

Exterior
Premium bedding, in-room safe, desk, soundproofing
Outdoor pool, pool loungers
Lobby
Free daily continental breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Room service
  • Pool
  • Housekeeping

Explore the area

View map
13681 N. US Hwy 183, Austin, TX, 78750
  • Austin Aquarium
    ‪10 min walk‬
  • Main Event Entertainment
    ‪17 min walk‬
  • Lakeline Mall
    ‪2 min drive‬
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(37 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds

7.8 out of 10
Good
(28 reviews)
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, Multiple Beds, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Austin

With a stay at Comfort Suites Austin NW Lakeline in Austin (Pond Springs), you'll be within a 15-minute drive of Lake Travis and H-E-B Center. .This hotel is 10.8 mi (17.4 km) from Lake Austin and 15.5 mi (25 km) from University of Texas at Austin.

What's nearby

  • Austin Aquarium - 10 min walk - 0.9 km
  • Main Event Entertainment - 17 min walk - 1.5 km
  • Lakeline Mall - 2 min drive - 2.7 km
  • Arboretum at Great Hills Mall - 7 min drive - 10.9 km
  • Lake Travis - 12 min drive - 13.1 km

Getting around

  • Lakeline Station - 5 min drive
  • Austin Station - 19 min drive
  • Austin-Bergstrom Intl. Airport (AUS) - 27 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪P. Terry's Burger Stand - ‬12 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪The Special Noodle House - ‬4 min walk
  • ‪Pinballz Lake Creek - ‬8 min walk

About this property

Comfort Suites Austin NW Lakeline

Suburban hotel with free breakfast and a 24-hour fitness center
Comfort Suites Austin NW Lakeline offers 65 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 65 guestrooms featuring refrigerators and microwaves. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Wired and wireless internet access is complimentary, and LCD televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and a 24-hour fitness center. This hotel also features complimentary wireless internet access and a banquet hall.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary continental breakfast is served daily from 6:00 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Austin? This hotel has 441 square feet (41 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free children's club
  • Hot tub
  • Outdoor pool

Family friendly

  • Free children's club
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 441 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property

Property is also known as

Comfort Suites Lakeline
Comfort Suites Lakeline Hotel
Comfort Suites Lakeline Hotel Northwest
Comfort Suites Northwest Lakeline
Comfort Suites Nw Lakeline Hotel Austin
Comfort Suites NW Lakeline Hotel
Comfort Suites NW Lakeline Austin
Comfort Suites NW Lakeline
Comfort Suites Austin NW Lakeline Hotel
Comfort Suites Austin NW Lakeline Austin
Comfort Suites Austin NW Lakeline Hotel Austin

Reviews

Comfort Suites Austin NW Lakeline Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 440 out of 1002 reviews
Rating 8 - Good. 273 out of 1002 reviews
Rating 6 - Okay. 118 out of 1002 reviews
Rating 4 - Poor. 75 out of 1002 reviews
Rating 2 - Terrible. 96 out of 1002 reviews

Reviews

2/10 Terrible

Genaya

Travelled with family
Disliked: Cleanliness
Several issues: beds weren’t made, electrical outlets didn’t work, no tissues, no muffins for many days, fridge leaked, towels weren’t replaced etc. The rest of the issues are listed below in a photo
Stayed 6 nights in Jun 2025

2/10 Terrible

Jere

Business traveller
Disliked: Amenities, property conditions & facilities
The entire hotel looked to have water damage. It smelled of cigarettes and old spice.
Stayed 5 nights in Jun 2025

8/10 Good

Tracie

Liked: Cleanliness, amenities, property conditions & facilities
Would visit again.
Stayed 1 night in Jun 2025

6/10 Okay

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub needs to be cleaned and the bubbles don’t work. No towels for guest to use at pool. We stayed on the 3rd floor it was hot and the hall had a really bad smell. Ice makers where not working on our floors by the pool
Stayed 1 night in Jun 2025

6/10 Okay

Maged, Houston

Stayed 1 night in May 2025

4/10 Poor

Balakrishnan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Eliza

Stayed 2 nights in Apr 2025

8/10 Good

Enrique

Travelled with partner
Early morning continental breakfast, 6:am Clean pool area
Stayed 2 nights in May 2025

8/10 Good

Jaye

Business traveller, Travelled with partner
Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Kitzy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Phil

Business traveller
Disliked: Staff & service, property conditions & facilities

Adequate and cheap but no thank you

Adequate place to sleep. Hard bed, noisy frim freeway traffic, room needs paint and better lighting. I do not plan to stay here again. Hard to get to with construction and off ramp location.
Stayed 1 night in May 2025

10/10 Excellent

Stephanie, San Antonio

Stayed 1 night in May 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

David

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Kayli

Liked: Staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Brandy

Stayed 3 nights in Apr 2025

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Outdated property and stained carpet

This hotel is in desperate need of updates. The door frames are old metal frames with chipping paint. The carpet is well worn and stained. The couch was just as bad. The elevator reeked of marijuana and the hallway wasn’t much better. The only positives were the bathroom was clean and the bed comfortable. Will not be staying here again.
Stayed 1 night in Apr 2025

8/10 Good

Kaitlyn

Stayed 2 nights in Apr 2025

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel Room was a very clean a little dated very impressed with the cleanliness. However, I was extremely disappointed that there was no closets in the room, and there were no irons.
Stayed 2 nights in Apr 2025

6/10 Okay

Matthew

Ok
Stayed 1 night in Apr 2025

2/10 Terrible

Conner

Travelled with partner
Disliked: Amenities
Run down needs updates elevator sounded like it was gonna shut down. There was a massive roach in our room and the smoke detector was disconnected and not even in the room
Stayed 2 nights in Apr 2025

6/10 Okay

Samantha

Stayed 2 nights in Mar 2025

6/10 Okay

Bertram

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Just okay

First, I will address the good things about the hotel. The beds & pillows were very comfortable. The breakfast was pretty good. Most of the staff was friendly & helpful. Now for the bad. One of the night staff (male) was very confrontational when I had to go to the front desk for the 6th time to have them re-key my room key. Every single time I came back from being out, I had to do this. Then, same staff member told my 85 yo mother that she had to take our trash down to the dumpster outside at night because we had not requested maid service. Then, when I asked him why he did that, he lied to me & said that he didn't tell her that. Next, It is an older hotel so some wear & tear is normal. But this place needed some serious cleaning. The room smelled very musty & the carpet was very dirty. Some simple shampooing would have made a world of difference. It could have used some paint touch-ups as well. Next, the exterior could have used some landscaping. We went in the pool once, which was pretty clean. However, the hot tub was very dirty. I don't usually go into this much detail when I do a review, but I felt it was important for those reading this that may want to book a room there.
Stayed 5 nights in Apr 2025

4/10 Poor

Ashley

Travelled with group
Liked: Room comfort
Disliked: Property conditions & facilities

Eh

Get what you pay for. Elevator didn’t work. Stairwell was scary. There was a hole in the ceiling in the hallway. Furniture had scratches. Things in the bathroom did not look kept up with. Door hinges were bad. Doors didn’t close all the way, you had to constantly check if it did. Overall I wouldn’t stay here again if I had to spend more than one night, even if that I wouldn’t stay regardless. If you want cheap and don’t care about attention to details then go for it.
Stayed 1 night in Mar 2025

2/10 Terrible

Mujahed

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the worst place I stayed at ever. The room had a dirty/musty scent to it. The carpet was not clean. The AC unit was very old and loud and it either made the room very cold or not worked at all. I asked for a baby crib for my daughter but I was told there was none. She had to sleep the sofa bed. Of course the mattress was horrible and dirty I covered it with 2 bedsheets. The next day I asked for the room to be cleaned and I was told they will not do it because they did not have staff. Later that evening I asked for new bedsheets (since the room was not cleaned) the person at the front desk started questioning why I needed bedsheets and that they may not have enough. Overall, not a great place and I will never be staying at a comfort suites again.
Stayed 3 nights in Mar 2025