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Comfort Suites Austin NW Lakeline

2.5 star property

Photo gallery for Comfort Suites Austin NW Lakeline

Exterior
Premium bedding, in-room safe, desk, soundproofing
Free daily continental breakfast
Outdoor pool, pool loungers
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Room service
  • Pool
  • Housekeeping

Explore the area

View map
13681 N. US Hwy 183, Austin, TX, 78750
  • Place, Austin Aquarium
    ‪10 min walk‬
  • Place, Main Event Entertainment
    ‪17 min walk‬
  • Place, Lakeline Mall
    ‪2 min drive‬
  • Airport, Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, Multiple Beds, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Queen Beds

7.8 out of 10
Good
(28 reviews)
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(38 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Austin

With a stay at Comfort Suites Austin NW Lakeline in Austin (Pond Springs), you'll be within a 15-minute drive of Lake Travis and H-E-B Center. .This hotel is 10.8 mi (17.4 km) from Lake Austin and 15.5 mi (25 km) from University of Texas at Austin.

What's nearby

  • Austin Aquarium - 10 min walk - 0.9 km
  • Main Event Entertainment - 17 min walk - 1.5 km
  • Lakeline Mall - 2 min drive - 2.7 km
  • Arboretum at Great Hills Mall - 7 min drive - 10.9 km
  • Lake Travis - 12 min drive - 13.1 km

Getting around

  • Lakeline Station - 5 min drive
  • Austin Station - 19 min drive
  • Austin-Bergstrom Intl. Airport (AUS) - 27 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪P. Terry's Burger Stand - ‬12 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪The Special Noodle House - ‬4 min walk
  • ‪Midori Sushi Austin - ‬15 min walk

About this property

Comfort Suites Austin NW Lakeline

Suburban hotel with free breakfast and a 24-hour fitness center
Comfort Suites Austin NW Lakeline offers 65 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 65 guestrooms featuring refrigerators and microwaves. Your bed comes with premium bedding, and all rooms are furnished with sofa beds. Wired and wireless internet access is complimentary, and LCD televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and a 24-hour fitness center. This hotel also features complimentary wireless internet access and a banquet hall.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary continental breakfast is served daily from 6:00 AM to 9:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Austin? This hotel has 441 square feet (41 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free children's club
  • Hot tub
  • Outdoor pool

Family friendly

  • Free children's club
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 441 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not served at this property

Property is also known as

Comfort Suites Lakeline
Comfort Suites Lakeline Hotel
Comfort Suites Lakeline Hotel Northwest
Comfort Suites Northwest Lakeline
Comfort Suites Nw Lakeline Hotel Austin
Comfort Suites NW Lakeline Hotel
Comfort Suites NW Lakeline Austin
Comfort Suites NW Lakeline
Comfort Suites Austin NW Lakeline Hotel
Comfort Suites Austin NW Lakeline Austin
Comfort Suites Austin NW Lakeline Hotel Austin

Comfort Suites Austin NW Lakeline Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 440 out of 1011 reviews
Rating 8 - Good. 274 out of 1011 reviews
Rating 6 - Okay. 119 out of 1011 reviews
Rating 4 - Poor. 79 out of 1011 reviews
Rating 2 - Terrible. 99 out of 1011 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Jai

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for everything!
Stayed 2 nights in Jul 2025

10/10 Excellent

francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a really good service.
Stayed 1 night in Jul 2025

10/10 Excellent

Evan

Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Cost or comfort-- you pick!

The hotel is outdated, the breakfast was disgusting (bad coffee & unhealthy junk, except for the bananas), the carpets are gross and stained (rooms, hallway), the bedroom was super dark and dungeon-like, and shower floor was dirty & stained. We are on a prolonged visit to the area and wanted to save a little money on hotel costs, but this was NOT worth the savings.
Stayed 1 night in Jul 2025

8/10 Good

Elmer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was spacious, bed was nice and comfortable. Our only observation was the WiFi was not working properly on the third floor, but hotel staff were able to move us to the first floor on the second day. Hopefully hotel staff would correct this issue for future guests.
Stayed 3 nights in Jul 2025

2/10 Terrible

Neiko

Stayed 2 nights in Jul 2025

4/10 Poor

Sarah

Stayed 1 night in Jul 2025

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here

This hotel is terrible it had bugs and the hot tub was never hot or had bubbles and service was terrible and breakfast was nasty
Stayed 4 nights in Jul 2025

8/10 Good

Muhammad

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was good. Overall cleanliness and hygiene can be improved.
Stayed 2 nights in Jul 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Sofa bed was hard but the staff was nice the cleaning lady was kind and helpful.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Joshua

Stayed 1 night in Jun 2025

8/10 Good

Suzy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Good, but not suitable for a toddler.

The drawers in the tv table would not stay closed. It was very cold in our room. The lights went out the morning we were packing up to leave. The tub had no plug for baths.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Salma

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Samuel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Mary Joyce

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The check in is smooth it is just the place is smelly the carpet maybe. Elevator smells really bad and the room restroom, the water is leaking when you take a bath.
Stayed 1 night in Jul 2025

10/10 Excellent

Timothy

Stayed 2 nights in Jun 2025

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like how spacious the rooms are! The free breakfast is great!
Stayed 2 nights in Jul 2025

8/10 Good

Dianne

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Refugio

Stayed 2 nights in Jul 2025

6/10 Okay

Nancy

Travelled with family
Restroom totally run down and A/C auto setting not working.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Stayed 4 nights in Jun 2025

2/10 Terrible

Giselle

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This location is NOT fit for a family or anyone who cares about the safety of themselves or their belongings. Constant illegal substance use, alcohol use and shady behavior both inside and outside the hotel all hours of the day & night. At night my husband was approached by someone telling him to follow them to the ATM to take out money for them. When he declined we went out in the morning and found our car had been punched in and keyed. When asking the front desk to check cameras in order to file a police report they said there is zero surveillance anywhere on the property. The cleanliness of this hotel is nonexistent, the smells are horrible, the staff are rude, and the pool is murky with broken chairs surrounding it. Steer clear of this entire property. The price does not match the venue. It is horrendous.
Stayed 5 nights in Jun 2025